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"Room smells like a smoker lives here !!! " More

By a verified traveler on Tue 17 Aug 2021

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Hotel Description

Hotel near Graceland in Memphis

In Memphis

You'll find Mississippi River and Graceland within 3 miles (5 km) of this Memphis hotel. Also, Methodist South Hospital is within 3 miles (5 km) and Tri-State Bank of Memphis is within 6 miles (10 km).

Renovated in 2015

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 57 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$69* Per night/room Nov 22 - Nov 23

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn Airport I-240 ratings based on 28 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn Airport I-240

Everyone (14) Business (1) Family (8)
5 out of 5
Room smells like a smoker lives here !!!

Posted by on Aug 17, 2021

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1 out of 5
The room I had my stay in was horrible and it was the only room left. I woke up to a roach crawling in my bed which made me jump up and grab all of my stuff and head straight to the office to complain and have yet to hear back from a manager. I have requested a full refund. I will not stay here again when I visit Memphis.

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 29, 2021 by GM

Thanks for staying with us. We appreciate your feedback!

3 out of 5
The property was somewhat clean. Rundown overall and walls were paper thin. Staff were friendly though.

Posted by on Apr 25, 2021

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Comment from Hotel Management

Apr 26, 2021 by GM

Thanks for staying with us. We appreciate your feedback!

2 out of 5
We had roach bugs in our room, room smelled like cigs, bathroom was hideous !!

Posted by , from Memphis TN on Jun 22, 2020

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Comment from Hotel Management

Jul 3, 2020 by GM

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

4 out of 5

Posted by on Nov 29, 2019

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Comment from Hotel Management

Jan 28, 2020 by GM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Bessy Lopez General Manager

1 out of 5
Start with the positive: the breakfast was ok. The bad: no hot water, so my wife had to take a cold shower; there was lukewarm water avail by morning. It wasn't clear one of the beds was made with clean sheets-- the bed was made but the sheet was very wrinkled. We ended up with a couple of bug bites from that bed. The bathroom door would not open all the way. The pillows were useless, like bags filled with cotton balls. The remote barely functioned. The hotel is on a street w loud traffic all nite incl loud harleys going back and forth. Oh-- one other good thing: the parking lot was gated-- in that neighborhood that was necessary. In fact we woke up to a pair of cops questioning a guy outside our door. Happy to get the heck out of there.

Posted by on Jun 3, 2019

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5 out of 5
Staff employees at Quality Inn in Memphis are real professionals and are always very helpful to me. This motel is especially blessed to have the wonderful lady who handles breakfast on their payroll. When I stay there, I feel she is another member of my family!

Posted by on May 16, 2019

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3 out of 5
The room was very clean, we did get nonsmoking rooms as non of us are smokers and we were traveling with a newborn. My son and his wife switched rooms with me because you could smell smoke when you entered the room. Turns out the room below us was a smoking room and it was coming up from there. Not too happy about that. But the room was clean, the bed comfortable and the location was good.

Posted by on May 16, 2019

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2 out of 5
I was granted a requested late checkout which was great. The young lady at the front desk was very friendly. She noticed I had trouble finding my room and came out of the office to direct me.The floors in the bathroom were nice. The tub had a ring around it. The smell of the room was musty and smokey even though it was a smokefree room. One cleaning lady was smoking on the steps and I had to step over her, not a good look. I was grateful to have a place to lay my head after being in town for a canceled football game.

Posted by , from Jackson on Sep 10, 2018

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5 out of 5

Very Nice Over All

Pros: The cleanliness of the room, the friendly staff. Also felt very safe as there was a security fence around the building and parking lot.
Cons: I couldn't ask for anything more.
Location: Graceland, downtown, Beale Street. Lots of things do to a short distance away.
The room was clean and smelled fresh. The staff was amazing. They were very polite and attentive. Breakfast was very nice. Would definitely recommend this place!

Posted by on Jun 29, 2018

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About the Quality Inn Airport I-240

Location 3105 Millbranch Road, Memphis, TN 38116

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A roundtrip airport shuttle (available 24 hours) and a bus station shuttle are free. The business-friendly Quality Inn Airport I-240 also features a seasonal outdoor pool, coffee/tea in a common area, and concierge services. Free self parking is available. A complete renovation of Quality Inn Airport I-240 was completed in October 2015. Smoking is allowed in designated areas at this Memphis hotel.

  • 57 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 2001
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle and bus station shuttle; area shuttle within 3 miles available for a surcharge
  • Parking: Free self parking

Room Amenities

Quality Inn Airport I-240 offers 57 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires a valid credit card for any bookings where payment for the stay will be made on site instead of at the time of booking. If the credit card is invalid or declined, the reservation will be cancelled.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Hotel Names

  • Quality Inn Memphis
  • Quality Memphis
  • Quality Inn Airport I 240
  • Quality Airport I 240 Memphis
  • Quality Inn Airport I-240 Hotel
  • Quality Inn Airport I-240 Memphis
  • Quality Inn Airport I-240 Hotel Memphis

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.