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"It was near everything we wanted to do. Staff was friendly and helpful. " More

By a verified traveler on Tue 02 Aug 2022

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Hotel Description

Enjoy free breakfast at this 3-star Memphis hotel

In shopping district

Within 3 miles (5 km) of this Memphis hotel, you'll find Lichterman Nature Center and Opera Memphis. Regional One Health East Campus and Baptist Memorial Hospital are also within 3 miles (5 km).

Free shuttle, breakfast

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like buffet breakfast and an area shuttle.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$117* Per night/room Apr 4 - Apr 5

Room, 1 King Bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds (Specialty)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hyatt Place Memphis Primacy Park ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Memphis Primacy Park

Everyone (2) Couples (3) Family (6)
2 out of 5
The halls and elevators were dirty which made me fearful of how clean or unclean our room was. Staff lacked care when checking in. Check in took a very long time. Regardless of whether or not it was a new staff member, I should have received an apology for it taking so long to check in but I never received an apology. I didn’t receive much care in having me stay there. Out of coffee on multiple occasions downstairs and had to go get more wash rags due to our room only being equipped with one towel. Overall unclean and I will not be back.

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 14, 2023 by Customer Service

Thank you for sharing your feedback, Jessica.It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback regarding our cleanliness and service will be addressed with the appropriate members of our team so we may improve for the future.We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.

1 out of 5
The floor carpet was really dirty. The furniture needs to be replaced it's changing colors and some of it is coming apart. The bathroom shower door was peeling on the handle.

Posted by on Jan 2, 2023

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Comment from Hotel Management

Jan 6, 2023 by Customer Service

We're sorry to hear that you didn't enjoy your stay with us. We'll be sure to pass along your feedback to our team so that we can work on improving the cleanliness of our rooms and the condition of our furniture. We hope you'll give us another chance to provide you with a better experience in the future.

5 out of 5

Posted by on Oct 8, 2022

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5 out of 5
It was near everything we wanted to do. Staff was friendly and helpful.

Posted by on Aug 2, 2022

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Comment from Hotel Management

Aug 3, 2022 by Customer Service

Thank you for the lovely review, Vincent! We are very proud to hear about the wonderful stay you had at Hyatt Place Memphis Primacy Parkway. It is great to hear that you found our location and team to be so agreeable! We hope you plan on staying with us again soon as we'd love to share another great experience with you. Thanks again!

5 out of 5
Great location. Felt very safe there. Very clean and well appointed room. Perfect except at breakfast they ran out of coffee

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 11, 2022 by Customer Service

Thanks for the excellent review, Dorothy! We're delighted your time at Hyatt Place Memphis Primacy Parkway was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our prime location and security as well as our clean rooms. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!

5 out of 5
The Staff was amazing!

Posted by on Dec 20, 2021

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Comment from Hotel Management

Dec 21, 2021 by Hyatt Place Memphis

Glad you were able to stay with us! Thank your for your review.

4 out of 5
Good hotel

Posted by on Nov 29, 2021

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Comment from Hotel Management

Dec 7, 2021 by HP Memphis

Thank you for taking the time to review the hotel. If you would like to discuss your stay with us. Please call and ask for the General Manager.

3 out of 5
The property is consistent with the Hyatt Place footprint.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 18, 2021 by Paige Barber, Assistant General Manager

Thank you for your feedback!

2 out of 5
The hotel was not clean at all. We were moved out of one of our rooms because there were clothes from the previous guests left in the bathroom. The hotel is also in serious need of repairs. The a/c in one room was barely working. It was overall a very disappointing stay. Glad it was only one night.

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 23, 2021 by Paige Barber, Assistant General Manager

I want to first thank you for taking the time to provide feedback. I would love to know what room you stayed in so that we can take care of the issues you mentioned. Regardless, I want to apologize your stay was less than satisfactory. I would love to hear from you soon!

1 out of 5
This hotel was filthy and the room reeked of pot. People were doing drugs in the hallways. Disgusting rooms. Dirty shower and holes in the carpet and on the comforter. Had to wear sandals in the shower.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 13, 2021 by Paige Barber, Assistant General Manager

Good morning, I want to first apologize for your experience. While we are a non-smoking hotel, there was a guest that violated our policy. I am sorry that this impacted your stay with us. In addition, it sounds as if we fell short on cleanliness during your stay. I would love to speak with you to learn how we can make this right. Of course I will share your feedback with my team and we will do better. I look forward to speaking with you soon.

About the Hyatt Place Memphis Primacy Park

Location 1220 Primacy Pkwy, Memphis, TN 38119

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 10 to May 1:

  • Swimming pool

Property Features

Hyatt Place Memphis Primacy Park offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. There's an onsite business center. The business-friendly Hyatt Place Memphis Primacy Park also features concierge services, complimentary newspapers in the lobby, and laundry facilities. A free area shuttle within 3 mi is available. For a fee, parking is available. This 3-star Memphis hotel is smoke free.

  • 128 guestrooms or units
  • 6 levels
  • 109 sq m of conference space
  • Built in 1996
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Memphis Primacy Park offers 128 accommodations with DVD players and safes. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Memphis hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Hyatt Place Memphis Primacy Park has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1 per stay (rates may vary)
  • Self parking fee: USD 1 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Memphis Primacy Park
  • Hyatt Place Primacy
  • Hyatt Place Primacy Hotel
  • Hyatt Place Primacy Hotel Memphis Park
  • Hyatt Place Memphis Primacy Park Hotel
  • Hyatt Place Primacy Park Hotel
  • Hyatt Place Primacy Park
  • Hyatt Place Memphis Primacy Parkway Hotel Memphis
  • Hyatt Memphis Primacy Parkway
  • Hyatt Memphis Primacy Park
  • Hyatt Place Memphis Primacy Park Hotel
  • Hyatt Place Memphis Primacy Park Memphis
  • Hyatt Place Memphis Primacy Park Hotel Memphis

You should know

  • The seasonal pool will open June 21 and close October 10.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.