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Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria, an IHG Hotel

3-star property
2751 New Brunswick Road, Memphis, TN 1-855-201-7819
4.5 out of 5
Excellent!
See all 23 travelocity Reviews

"Accessibility to interstate highway. " More

By a verified traveler on Thu 29 Dec 2022

Points Of Interest

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Hotel Description

3-star hotel near Wolfchase Galleria

Wolfchase stay

A stay at this Wolfchase hotel places you within half a mile (1 km) of Wolfchase Galleria and 3 miles (5 km) of Bellevue Baptist Church. Cordova Country Club and Cordova Community Center are also within 6 miles (10 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Free self parking, a picnic area, and express check-in are also offered.

Standard Room, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max
$117* Per night/room Feb 12 - Feb 13

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria, an IHG Hotel ratings based on 23 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria, an IHG Hotel

Everyone (9) Couples (1) Family (10)
5 out of 5
Accessibility to interstate highway.

Posted by , from Smyrna on Dec 29, 2022

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Comment from Hotel Management

Jan 8, 2023 by Cody

Thank you for your wonderful review!

5 out of 5
New and clean.

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jun 28, 2021 by Jonathan W.

Thank you for staying with us and the great feedback. We look forward to serving you again soon.

5 out of 5
Very convenient to the workshop I was attending and close to restaurants. Keith checked us in and he was very accomodating.

Posted by on Apr 27, 2021

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Comment from Hotel Management

May 12, 2021 by Keith H

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can.

4 out of 5

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 19, 2021 by Jonathan W.

Thank you for staying with us and the great feedback.

1 out of 5
Very poor service and room wasn’t clean. Called front desk to report problem and he said that he was bringing towels and wash clothes as soon as we checked in but he never showed up. Bed wasn’t made up right and water was still in ice container from previous guess.

Posted by on Feb 7, 2021

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Comment from Hotel Management

Feb 8, 2021 by Jonathan W.

I am very sorry for any service issues you experienced while at this location. I will address these with the staff. Our hotel normally has a documented history of very good service and follow up. Thank you for the great feedback.

5 out of 5
I like how clean and nice the hotel and rooms are. The best was very comfortable

Posted by on Dec 24, 2020

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Comment from Hotel Management

Dec 29, 2020 by Jonathan W.

Thank you for staying with us and the great feedback which is shared with the staff. We look forward to serving you again soon. Thanks, Jonathan W. GM

5 out of 5
Front desk was so friendly and very helpful. Clean too

Posted by , from Memphis, tn on Jun 25, 2020

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Comment from Hotel Management

Jun 25, 2020 by Jonathan W.

Thank you for staying with us and the great feedback.

5 out of 5
Staff were amazing. Comfy bed & super clean!! Great stay and will come again!!

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 30, 2020 by Jonathan W.

Thank you for the great feedback. We look forward to serving you again soon.

4 out of 5
Clean and accomodating to me and my guest. I’m thinking about extending!

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by Guest Services Manager

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the near future. Sincerely, Paul Thornton Guest Services Manager

3 out of 5
My stay was average but the check in staff was exceptional. My biggest gripe is housekeeping is horrible at returning phone calls. My wife and I have been calling since the day after thanksgiving to ascertain if we left her keys there but our left messages have fallen on deaf ears. Key fobs for BMW’s aren’t cheap, so if you’re reading this, please return our telephone call.

Posted by on Dec 24, 2019

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Comment from Hotel Management

Jan 3, 2020 by Guest Services Manager

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the near future. Sincerely, Paul Thornton Guest Services Manager

About the Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria, an IHG Hotel

Location 2751 New Brunswick Road, Memphis, TN 38133

Renovations + Closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:

  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
  • Spa tub

The following facilities are closed on Sunday and Monday:

  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
  • Spa tub

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There are 2 meeting rooms available. A fitness center, gift shops/newsstands, and a picnic area are also featured at the business-friendly Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria, an IHG Hotel. Self parking is free. This 3-star Memphis hotel is smoke free.

  • 1 building
  • 133 guestrooms or units
  • 6 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria, an IHG Hotel offers 133 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided once per stay.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

Kems Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Hotel Names

  • Galleria Memphis
  • Holiday Inn Hotel Memphis
  • Holiday Inn Hotel Memphis Wolfchase Galleria
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  • Memphis Galleria
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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.