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VP Plaza España Design

Property class: 5 and above
5-star luxury hotel near Gran Via, connected to a shopping center

Choose dates to view prices

Photo gallery for VP Plaza España Design

Rooftop terrace
Creator video - submitted by Anastasia Lepa | Traveler
2 restaurants, lunch, dinner, brunch served; Mediterranean cuisine
2 restaurants, lunch, dinner, brunch served; Mediterranean cuisine
Lobby

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Plaza de España, 5, Madrid, Madrid, 28008
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬

Room options

View all photos for Standard Room

Premium bedding, down comforters, pillowtop beds, minibar

Standard Room

8.8 out of 10
Excellent
(10 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Room

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room

9.8 out of 10
Exceptional
(23 reviews)
  • City view
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Premium Room (2 Adults + 1 Child)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room (2 Adults + 1 Child)

  • City view
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Room

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room

10.0 out of 10
Exceptional
(12 reviews)
  • City view
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Room, Terrace

Terrace/patio

Superior Room, Terrace

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Junior Suite, City View (2 Adults + 1 Child)

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, City View (2 Adults + 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 498 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room (3 Adults)

Deluxe Triple Room (3 Adults) | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Triple Room (3 Adults)

9.8 out of 10
Exceptional
(10 reviews)
  • City view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Large Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Triple Room (2 Adults + 1 Child)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Triple Room (2 Adults + 1 Child)

  • City view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Large Twin Beds and 1 Large Twin Sofa Bed

View all photos for Superior Triple Room (3 Adults)

Premium bedding, down comforters, pillowtop beds, minibar

Superior Triple Room (3 Adults)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Large Twin Beds and 1 Large Twin Sofa Bed

View all photos for Superior Triple Room (2 Adults + 1 Child)

Premium bedding, down comforters, pillowtop beds, minibar

Superior Triple Room (2 Adults + 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Large Twin Beds and 1 Large Twin Sofa Bed

View all photos for Premium Triple Room (3 Adults)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Triple Room (3 Adults)

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 391 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Large Twin Beds and 1 Large Twin Sofa Bed

View all photos for Premium Triple Room

Premium bedding, down comforters, pillowtop beds, minibar

Premium Triple Room

  • City view
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room

Premium bedding, down comforters, pillowtop beds, minibar

Family Room

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 356 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite Terrace

View from room

Junior Suite Terrace

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Double Room Single Use

Premium bedding, down comforters, pillowtop beds, minibar

Standard Double Room Single Use

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Double Room Single Use

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Double Room Single Use

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double Room Single Use

Premium bedding, down comforters, pillowtop beds, minibar

Superior Double Room Single Use

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Premium Double Room Single Use

Premium bedding, down comforters, pillowtop beds, minibar

Premium Double Room Single Use

  • City view
  • 391 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double Room Single Use, Terrace

Terrace/patio

Superior Double Room Single Use, Terrace

  • City view
  • 391 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Junior Suite Terrace single use

View from room

Junior Suite Terrace single use

  • City view
  • 427 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Luxury Suite, City View

Premium bedding, down comforters, pillowtop beds, minibar

Luxury Suite, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 676 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, City View (3 Adults)

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, City View (3 Adults)

  • City view
  • 498 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, City View (2 Adults + 1 Child)

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, City View (2 Adults + 1 Child)

  • City view
  • 498 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Junior Suite for Single Use, City View

Premium bedding, down comforters, pillowtop beds, minibar

Double Junior Suite for Single Use, City View

  • City view
  • 498 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Suite for Single Use, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Double Suite for Single Use, City View

  • City view
  • 676 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Terrace Triple

View from room

Junior Suite Terrace Triple

  • City view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Large Twin Beds and 1 Large Twin Sofa Bed

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About the neighborhood

Madrid

Madrid Centro stay.Within a 10-minute walk of this Madrid Centro hotel, you'll find Gran Via and Royal Palace of Madrid. Puerta del Sol and Plaza Mayor are also within 2 miles (3 km).

What's nearby

  • Plaza de España - Princesa - 1 min walk - 0.0 miles
  • Gran Via - 2 min walk - 0.1 miles
  • Royal Palace of Madrid - 8 min walk - 0.5 miles
  • Plaza Mayor - 13 min walk - 0.7 miles
  • Puerta del Sol - 14 min walk - 0.8 miles

Getting around

  • Plaza de Espana Station - 2 min walk
  • Madrid Principe Pio Station - 11 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive

Restaurants

  • ‪360° Rooftop Bar - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪VIPS Plaza de España - ‬3 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Garra Bar - ‬3 min walk

About this property

VP Plaza España Design

5-star luxury hotel near Gran Via, connected to a shopping center
VP Plaza España Design offers its guests a full-service spa, a 24-hour fitness center, and a seasonal outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 15069 square feet (1400 square meters) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury VP Plaza España Design. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 214 guestrooms or units
  • 17 levels
  • 2 dining venues
  • Meeting rooms
  • 15069 sq ft of conference space
  • 1400 sq m of conference space
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
VP Plaza España Design offers 214 accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Secured self parking on site (EUR 33 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 35 for adults and EUR 35 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Bicycle storage
  • Full-service spa
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.
This property's limo/town car service and use of meeting rooms are available on request and must be booked in advance; surcharges apply.
This property offer airport pickup service by car for 1-4 guests, or by van for 1-6 guests. Fees per vehicle apply.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 35 for children
  • Airport shuttle fee: EUR 102 per vehicle (one-way, maximum occupancy 4)
  • Secured self parking fee: EUR 33 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open May 23 and close September 14.
  • Pool access available from 11:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

VP Plaza España Design Hotel Madrid
VP Plaza España Design Hotel
VP Plaza España Design Madrid
VP Plaza España Design Hotel
VP Plaza España Design Madrid
VP Plaza España Design Hotel Madrid

Frequently asked questions

How close is VP Plaza España Design to the airport?

VP Plaza España Design is 10.4 mi (23-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

How much does it cost to stay at VP Plaza España Design?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at VP Plaza España Design on Apr 12, 2026 start from $326, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does VP Plaza España Design have an airport shuttle?

VP Plaza España Design offers an airport shuttle 24 hours a day, on request, for a charge of EUR 102 per vehicle, one-way.

Does VP Plaza España Design offer free breakfast?

Free breakfast isn’t provided at VP Plaza España Design, but buffet breakfast is offered for a fee of EUR 35 for adults and EUR 35 for children. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a casino at VP Plaza España Design?

No, there is no casino at this hotel, but Casino Gran Via (13-min walk) is nearby.

What time is check-in at VP Plaza España Design?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at VP Plaza España Design?

Free parking is not available at this hotel. Self parking is available for EUR 33 per day.

Does VP Plaza España Design have a pool?

VP Plaza España Design features a seasonal outdoor pool. Guests can enjoy pool access from 11:00 AM to 7:00 PM.

Does VP Plaza España Design have a restaurant?

There are 2 onsite restaurants, offering options like Mediterranean cuisine and brunch.

Does VP Plaza España Design have a spa?

This hotel has a spa, which features hydrotherapy, facials, and body treatments.

How close is VP Plaza España Design to downtown Madrid?

VP Plaza España Design is 0.6 mi away from Madrid.

VP Plaza España Design Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 895 out of 1003 reviews
Rating 8 - Good. 77 out of 1003 reviews
Rating 6 - Okay. 14 out of 1003 reviews
Rating 4 - Poor. 4 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

BIJU, MULLICA HILL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all.
Stayed 2 nights in Mar 2026

10/10 Excellent

Yamile, Cape Coral

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything is this hotel is excellent, from the person who welcomes you at the door to the girl who does the cleaning.
Stayed 1 night in Jan 2026

10/10 Excellent

Maria, Miramar

Traveled with group, Traveled with partner
Liked: Cleanliness
VP Plaza España team members always make sure that guests have everything needed and they’re very careful from the reception to the hotel entrance Thank you VP hotel we feel very grateful for your hospitality and support
Stayed 2 nights in Jan 2026

10/10 Excellent

Mariela

Stayed 1 night in Jan 2026

10/10 Excellent

Fei

Stayed 11 nights in Dec 2025

10/10 Excellent

MICHAEL

Stayed 2 nights in Nov 2025

10/10 Excellent

Leonardo

Stayed 3 nights in Dec 2025

10/10 Excellent

bassam, New York

Stayed 3 nights in Dec 2025

10/10 Excellent

Thelma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A modern hotel in the heart of Madrid. Our room is overlooking the Plaza Espana. During our visit in December , there were Christmas markets and skating rink. Bed were very comfortable, room were very clean. Breakfast has variety of options, the most I've seen so far. Spa is included with our stay but we didnt have a chance to try it but I'm sure is was good, too. Staff did an excellent service. Overall, it was a great stay. Location was excellent and walking distance to major attractions. I highly recommend this hotel. Will definitely stay again.
Stayed 1 night in Dec 2025

10/10 Excellent

Thelma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel along Plaza de Espana and near the historic attractions in Madrid. Walking distance to Gran Via, Royal Palace, Plaza Mayor, San Miguel Nacional to name a few. Room is very clean, bed very comfortable, staff are very attentive to details and made us feel welcomed. Staff were very helpful at all times. Breakfast was amazing and delicious with rich variety of food and drinks. Excellent service. We didnt have a chance to enjoy the spa but will try nexr time.We highly recommend this hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Macarena Muñoz

Stayed 1 night in Dec 2025

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with nice view, clean, well designed, excellent service and staff. Comfortable hotel with great service in a convenient location to restaurants, shopping and tourist sites. Second time here and will come back again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Everything, we really enjoyed our stay at the hotel. This is the third time we staying at VP and we will come back.
Stayed 3 nights in Dec 2025

10/10 Excellent

Svetlana

Stayed 8 nights in Dec 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience from when we arrived to the day we left was a wonderful hotel experience, all your staff were welcoming and are a credit to your brand.
Stayed 3 nights in Dec 2025

10/10 Excellent

Luis, Killeen

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding service, super friendly staff and beautiful facilities. Stayed 4 nights and enjoyed every single moment in the hotel.
Stayed 4 nights in Dec 2025

10/10 Excellent

CARLOS, manati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2025

10/10 Excellent

CARLOS, manati

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jose Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, we really enjoyed our stay at VP
Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Loved the hotel! All the staff was super professional and friendly. Everything is like new well maintained and modern. Will definitely recommend the stay!
Stayed 4 nights in Nov 2025

10/10 Excellent

Kieren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel room we have stayed in. Super comfy huge bed. Beautifully designed room with amazing bathroom. No small detail has been forgotten. All staff are super happy and helpful.
Stayed 2 nights in Nov 2025

8/10 Good

Sebastian Enrique, Sevenoaks

Stayed 2 nights in Nov 2025

2/10 Terrible

Gabriel

Traveled with family
Disliked: Staff & service
Very disappointing experience. I had a non-refundable reservation and provided full medical documentation showing that my family member was hospitalized unexpectedly and unable to travel. Despite the emergency and clear proof, the hotel refused any flexibility or compassion. They denied a refund and even declined to adjust the reservation dates, offering no real assistance in an exceptional situation. I do not recommend this property for travelers who expect basic understanding or humane treatment when facing genuine emergencies.
Stayed 3 nights in Nov 2025

10/10 Excellent

Clive, Fort Myers

Stayed 6 nights in Nov 2025

10/10 Excellent

Lara may

Stayed 10 nights in Aug 2025