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Santa Sofia Suites

Property class: 2
Hostal near Puerta del Sol in Madrid

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Photo gallery for Santa Sofia Suites

A multi-story building with balconies, a courtyard, and a view of other buildings.
A modern hotel room with a large round mirror, a round sink, a small bedside table, a bed with pillows, and a view of the city through the window.
A hallway with a potted plant, a framed artwork, and a door with a golden handle.
A hotel room with a large bed, a nightstand, a wall-mounted air conditioner, and a view of the city through the window.
A staircase with ornate metal railings and red walls.

Reviews

6.4 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
C. del Marqués Viudo de Pontejos, 3, Planta 3, Madrid, Madrid, 28012
  • Place, Plaza Mayor
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Gran Via
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Deluxe Double Room, City View

A modern hotel room with a large round mirror, a round sink, a small bedside table, a bed with pillows, and a view of the city through the window.

Deluxe Double Room, City View

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Balcony, Courtyard View

A modern hotel room with a large bed, a vanity with a mirror, a TV, and a balcony view.

Superior Double Room, Balcony, Courtyard View

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

A modern bedroom with a large bed, a bedside table, a mirror, and a wall-mounted light fixture.

Standard Double Room

  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

A modern bedroom with a bed, bedside tables, a mirror, and a window.

Classic Double Room

  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Madrid

City center stay.A stay at this Madrid Centro hostal places you steps from Puerta del Sol and a 5-minute walk from Plaza Mayor. Gran Via and Royal Palace of Madrid are also within half a mile (1 km).

What's nearby

  • Plaza Mayor - 2 min walk - 0.1 miles
  • Puerta del Sol - 2 min walk - 0.1 miles
  • San Miguel Market - 3 min walk - 0.2 miles
  • Plaza de Santa Ana - 5 min walk - 0.3 miles
  • Gran Via - 6 min walk - 0.4 miles

Getting around

  • Sol Station - 3 min walk
  • Madrid Principe Pio Station - 4 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 34 min drive

Restaurants

  • ‪La Mallorquina - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Museo del Jamón - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Mimi's Creperia - ‬2 min walk

About this property

Santa Sofia Suites

Hostal near Puerta del Sol in Madrid
Santa Sofia Suites offers its guests express check-out. WiFi is free in public spaces.

This Madrid hostal is smoke free.

  • 13 guestrooms or units
  • Express check-out
  • No smoking on site
Santa Sofia Suites offers 13 air-conditioned accommodations with hair dryers. 40-inch Smart televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch smart TV with digital channels

Bedroom

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 5 days before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number HM-1838

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Frequently asked questions

How close is Santa Sofia Suites to the airport?

Santa Sofia Suites is 14.2 mi (34-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

Does Santa Sofia Suites have an airport shuttle?

Airport shuttle services are not available at Santa Sofia Suites.

Does Santa Sofia Suites offer free breakfast?

Santa Sofia Suites does not offer free breakfast.

Is there a casino at Santa Sofia Suites?

No, there is no casino at this hostal, but Casino Gran Via (8-min walk) is nearby.

What time is check-in at Santa Sofia Suites?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Santa Sofia Suites?

Free parking is not available at this hostal.

Does Santa Sofia Suites have a pool?

Santa Sofia Suites does not have a pool.

Does Santa Sofia Suites have a spa?

There are no spa services available at this hostal.

How close is Santa Sofia Suites to downtown Madrid?

Santa Sofia Suites is 0.1 mi away from Madrid.

Santa Sofia Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 8 out of 23 reviews
Rating 8 - Good. 4 out of 23 reviews
Rating 6 - Okay. 2 out of 23 reviews
Rating 4 - Poor. 2 out of 23 reviews
Rating 2 - Terrible. 7 out of 23 reviews

7.6/10

Cleanliness

5.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean, easy to check in. I would stay again!
Stayed 8 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
the room was very small but very nice, everything was clean and well kept however, there were no batteries in the air con remote so the air con wouldn’t turn off and was very difficult to use
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To get to the apartment, you have to climb the stairs of a really old building; the stairs are practically falling apart, so you could easily fall while carrying your luggage. Once you get there, the room is tiny—you can't even open the door fully, and you have to close the bathroom door just to use it; it’s incredibly inconvenient.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No human contact. No chairs, no cups, no extra toilet paper, but clean space.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la ubicación, muy limpia, los servicios, sería excelente tuviera un frigo bar
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Au top. Propre, climatisé et au centre.
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
A hostel with a private bathroom. I understand check in is at 15;00, but they could at least pick up / reply before, to give some peace of mind about check in details. I don't want to be glued to my phone on holidays. We were completely ghosted, no communication until 14;00 when they said, you will receive the details before 3pm. I booked a room with space around the bed, instead I was given the one with the bed stuck between the walls. When I told staff they just replied, the bed is moved. The hot water is only enough for one person, the next person showers with cold water. The shampoo/conditioner, is hand wash. We asked for clean towels as we were staying there for a few days, no reply. There were crumbs on the floor. The beds had no mattress protecters, a thin sheet as underlay and the mattresses must be super old as they had a dip where you'd sleep. The only thing worth about this hostel with private bathrooms, was the location. Just make sure youre okay with 3 floors without a lift.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice suites, newly renovated with A/C. Only downside if you’re travelling with larger luggage there is no elevator. I have no complaints. It’s located in a very convenient spot, 5 minutes away from plaza mayor. Thank you for the stay!
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Habitación cómoda y moderna, excelente ubicación Hay que hacer el registro online con anticipación ya que tardan en enviar los códigos de acceso lo cual puede generar espera para ingresar
Stayed 1 night in May 2026
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
Quarto muito apertado. A disposição da cama literalmente pra passar para o outro lado do quarto você precisa andar sobre a cama. As escadas velhas, fedendo a mofo. Não tem elevador. Bem complicado de falar com o proprietário. Só o que vale é mesmo a localização e para pouquíssimas noites. Roupas de cama eram boas. Banheiro razoável. Só voltaria se não tivesse mesmo outra escolha.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Stayed 3 nights in Apr 2026