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4.7 out of 5

"Location couldn’t be better and excellent service " More

By a verified traveler on Sat 31 Jul 2021

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Hotel Description

5-star luxury hotel near Gran Via Street, connected to a shopping center

City center stay

Within a 10-minute walk of this Salamanca hotel, you'll find El Retiro Park and Gran Via Street. Also, Prado Museum is within half a mile (1 km) and Puerta del Sol is within 2 miles (3 km).

Luxury amenities

A full-service spa, a gym, and a restaurant are all featured at this luxury hotel. Enjoy the steam room and perks like free WiFi. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Dreamer´s Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$206* Per night/room Aug 30 - Aug 31

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, city view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room (with extra bed)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Hospes Puerta de Alcalá ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Hospes Puerta de Alcalá

Everyone (4)
5 out of 5
Location couldn’t be better and excellent service

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 11, 2021 by Guest Experience Manager

Thank you very much for your great comment. We hope you will come back soon to repeat. Best regards.

5 out of 5
Location.... Location.... Location................

Posted by on Apr 2, 2019

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Comment from Hotel Management

May 29, 2019 by Miguel

Estimado Cliente: Le agradecemos por haber elegido el Hotel Hospes Puerta de Alcalá Madrid y por el entusiasmo de su comentario. Nos complace saber su estancia en nuestro hotel. Esté seguro de transmitir sus felicitaciones a todo el equipo del hotel. Esperamos volver a acogerle pronto en su casa en Madrid. Reciba un muy cordial saludo, Miguel A.Molina Director

5 out of 5
My wife and I had a great experience at this hotel. The rooms were very comfortable and clean.The staff were super helpful and kind. The hotel is in the perfect location for restaurants and shopping. It is also walking distance to a huge beautiful park and to the museums.

Posted by on Oct 1, 2018

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Comment from Hotel Management

Oct 15, 2018 by Miguel

Dear Guest, First of all, I would like to thank you for having chosen Hotel Hospes Puerta de Alcalá as your home in your stay in Madrid. I am glad to know that our hotel was perfect for you. I would like to meet you the next time you visit Madrid. My best regards, Miguel Angel Molina General Manager

5 out of 5

Very nice hotel and very well located

Pros: Almost everything. We missed room to place our cloths
Cons: We have been at this hotel twice and our impression is that maintenance is not going so well. Broken hangers and scratched floors
Location: The location is perfect, walking distance to the Serrano area, to the most importa musseums at the Castellana, tothe Recoleto Park, etc. just perfect
We spent a week in this hotel and enjoyed it very much. Breakfast is great, location is perfect, restaurant terrace is very nice

Posted by , from Mexico on Jul 1, 2015

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Comment from Hotel Management

Jul 15, 2015 by MIguel

Dear guest, First of all thanks a lot for having chosen Hotel Hospes Madrid and for sharing a positive comment with us. I am happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Madrid. Thank you again for sharing your experience and for recommending our hotel. Miguel Ángel Molina Quirós General Manager

5 out of 5

Elegant and comfortable

Pros: Close restaurants, Free Internet, Quiet
We stayed here for four days in one of the establishment's deluxe rooms, a double that overlooked the Plaza and the Alcala Gate--a prime view. The room was extremely comfortable and clean, though it took a while to figure out all of the controls in the bathroom. Service was always friendly and courteous. The snacks and beer that greeted us were a nice touch. There is an on-site spa and fitness center as well as a restaurant. We took the included breakfast (which was extensive and delicious) at an additional charge. This hotel is definitely not a budget establishment, but you get what you pay for.

Posted by , from Austin, TX on Oct 30, 2012

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5 out of 5

Deluxe comfort

Pros: Close restaurants, Free Internet
We stayed here for four days in one of the establishment's pricier rooms, a double that overlooked the Plaza and the Alcala Gate--a prime view. The room was extremely comfortable and clean, though it took a while to figure out all of the controls in the bathroom. Service was always friendly and courteous. There is an on-site spa and fitness center as well as a restaurant. We took the included breakfast at an additional charge. The hotel is not a budget establishment, but you get what you pay for.

Posted by , from Austin, TX on Oct 30, 2012

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3 out of 5

Ultra modern in classic building

The location is fine, but the rooms are ultra modern, so much so that they are very difficult to get used to. The lighting is subdued and cannot be increased, so the overall impression is one of dimness. The bed is comfortable and the people are very friendly and nice. English is somewhat limited (as in all of Madrid), but they do try at the hotel. Breakfast is really expensive. We would not stay here again, it is just too different.

Posted by on Nov 14, 2009

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About the Hotel Hospes Puerta de Alcalá

Location Plaza de la Independencia 3, Madrid, Madrid 28001

Property Features

Hotel Hospes Puerta de Alcalá offers its guests a full-service spa, a steam room, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 1830 square feet (170 square meters). A library, a terrace, and tour/ticket assistance are also featured at the luxury Hotel Hospes Puerta de Alcalá. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 5 levels
  • 1830 sq ft of conference space
  • 170 sq m of conference space
  • Built in 1883
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Madrid Recoletos Station (0.5 km / 0.3 mi)
  • Metro station: Retiro Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Hospes Puerta de Alcalá offers 42 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. Plasma televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.

Independencia - This restaurant specializes in Spanish cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include sports massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 3
  • Steam room in spa
  • Thai massage
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Hospes Puerta de Alcalá offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 30 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 33 lbs)
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses solar energy

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. This property uses solar energy. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar
  • Debit cards
  • Gap period enforced between guest stays - 48 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 28 per person (approximately)
  • Airport shuttle fee: EUR 90 per vehicle (roundtrip)
  • Valet parking fee: EUR 39 per day
  • Pet fee: EUR 30 per accommodation, per stay
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hospes
  • Hospes Madrid
  • Hotel Hospes
  • Hotel Hospes Madrid
  • Madrid Hotel Hospes
  • Hospes Hotel Madrid
  • Hospes Madrid Hotel Madrid
  • Madrid Hospes Hotel
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You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.