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Hotel Goldener Stern – Self check-in

2.5 star property
Belle Époque hotel near Swiss Transportation Museum

Choose dates to view prices

Photo gallery for Hotel Goldener Stern – Self check-in

Exterior
Mountain view
Deluxe Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board
Handrails in stairways
City Double Room | Down comforters, in-room safe, desk, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

View in a map
35 Burgerstrasse, Lucerne, LU, 6003
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, KKL Lucerne
    ‪9 min walk‬
  • Place, Swiss Transportation Museum
    ‪4 min drive‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for City Double Room

City Double Room | Down comforters, in-room safe, desk, iron/ironing board

City Double Room

7.4 out of 10
Good
(6 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Double Room

8.0 out of 10
Very good
(3 reviews)
  • 194 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Standard Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Quadruple Room

9.0 out of 10
Wonderful
(4 reviews)
  • 269 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Deluxe Quadruple Room

  • 377 sq ft
  • City view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

About the neighborhood

Lucerne

City center stay.You'll be 2.1 mi (3.4 km) from Swiss Transportation Museum with a stay at this Lucerne hotel.

What's nearby

  • Chapel Bridge - 5 min walk - 0.3 miles
  • Lucerne Town Hall - 5 min walk - 0.3 miles
  • KKL Lucerne - 9 min walk - 0.5 miles
  • Chateau Guetsch - 10 min walk - 0.5 miles
  • Swiss Transportation Museum - 4 min drive - 1.8 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 9 min walk
  • Zurich Airport (ZRH) - 55 min drive

Restaurants

  • ‪Penthouse - ‬4 min walk
  • ‪Restaurant Opus - ‬3 min walk
  • ‪Pastarazzi - ‬2 min walk
  • ‪Wirtshaus Taube - ‬2 min walk
  • ‪Ammos - ‬2 min walk

About this property

Hotel Goldener Stern – Self check-in

Belle Époque hotel near Swiss Transportation Museum
Hotel Goldener Stern – Self check-in offers its guests express check-in, express check-out, and an elevator. WiFi is free in public spaces. A complete renovation of Hotel Goldener Stern – Self check-in was completed in December 2024.

This Belle Époque Lucerne hotel is smoke free.

  • 18 guestrooms or units
  • Express check-in
  • Express check-out
  • Elevator
  • No smoking on site
Hotel Goldener Stern – Self check-in offers 18 air-conditioned accommodations with espresso makers and safes. Beds feature down comforters. A pillow menu is available. Smart televisions are featured in guestrooms.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

Similar properties

Interior
ibis budget Luzern City
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
3.9 out of 5, Good, 1,048 reviews
$105 nightly
The price is $115
Oct 26 - Oct 27
Total with taxes and fees
ibis budget Luzern City

Property amenities

Family friendly

  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • Elevator (24 inch wide door)
  • Hardwood flooring in public areas

Room amenities

Entertainment

  • 42-inch smart TV

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

Property is also known as

Burgerstrasse 35
Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Hotel
Boutique Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Lucerne
Hotel Goldener Stern - contactless check-in Hotel Lucerne

Frequently asked questions

How close is Hotel Goldener Stern – Self check-in to the airport?

Hotel Goldener Stern – Self check-in is 42.3 mi (55-min drive) away from the Zurich Airport (ZRH) airport, the closest popular airport to the property.

Does Hotel Goldener Stern – Self check-in have an airport shuttle?

Airport shuttle services are not available at Hotel Goldener Stern – Self check-in.

How close is Hotel Goldener Stern – Self check-in to the beach?

This hotel is 11.1 mi (14-min drive) from Seebad Eich.

Does Hotel Goldener Stern – Self check-in offer free breakfast?

Hotel Goldener Stern – Self check-in does not offer free breakfast.

Is there a casino at Hotel Goldener Stern – Self check-in?

No, there is no casino at this hotel, but Grand Casino Lucerne (17-min walk) is nearby.

What time is check-in at Hotel Goldener Stern – Self check-in?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Goldener Stern – Self check-in?

Free parking is not available at this hotel.

Does Hotel Goldener Stern – Self check-in have a pool?

Hotel Goldener Stern – Self check-in does not have a pool.

Does Hotel Goldener Stern – Self check-in have a spa?

There are no spa services available at this hotel.

How close is Hotel Goldener Stern – Self check-in to downtown Lucerne?

Hotel Goldener Stern – Self check-in is 0.3 mi away from Lucerne.

Reviews

Hotel Goldener Stern – Self check-in Reviews

7.8

Good

8.6/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 29 out of 71 reviews
Rating 8 - Good. 21 out of 71 reviews
Rating 6 - Okay. 11 out of 71 reviews
Rating 4 - Poor. 4 out of 71 reviews
Rating 2 - Terrible. 6 out of 71 reviews

Reviews

10/10 Excellent

Jean

Traveled with partner
Liked: Staff & service, property conditions & facilities
The place is easy to access. The person sends all the information for check in. The room is comfortable, normal for a hotel in Europe. It says it's the oldest in Lucerne but it looks updated. I liked the idea that it was old, the elevator is small but it works and traveling is about knowing and feeling the other country. I liked it. A hotel close to everything.
Stayed 2 nights in Jul 2025

10/10 Excellent

Carrie

Stayed 1 night in Jul 2025

10/10 Excellent

Fabiano

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. The room was cozy. We enjoyed our stay.
Stayed 1 night in Jul 2025

10/10 Excellent

haf

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a find! Great central location, clear check in instructions, everything you could need in the room including air con, kettle & mini-freezer. I would definitely recommend staying here.
Stayed 3 nights in Jul 2025

10/10 Excellent

Roberto

Stayed 2 nights in Jun 2025

8/10 Good

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
We stayed just one night. Everything is done remotely, no staff on site. Not a bad thing, just didn’t realize that and might not be a great fit for all travelers. Also above a pub with late live music. They left ear plugs for us- but was still a loud evening. Again- the music didn’t bother us much, but travelers should be aware. It was clean and we had enough space for our family of 4.
Stayed 1 night in Jun 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice room.
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contactless check in was no problem. Took a second to find the Goki app to get in the room but after that, no issues. I had a request for additional pillows to help with my back and they accommodated. The elevator is SUPER TINY but works great. The water pressure is powerful in the shower 👍.
Stayed 2 nights in Jun 2025

6/10 Okay

Satish

Traveled with family and small children
Liked: Cleanliness
Area in general was loud at night. We had to open windows at night to keep the room cooler (as there’s no AC), and that made the noise worse. There’s also a bar downstairs and we smelled weed when we entered the building.
Stayed 1 night in Jun 2025

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, property conditions & facilities
GREAT option for Lucerne. Just enough distance from the riverfront crowd. Great vibe at the bar downstairs (closes at 12:30). Clean. Parking is right there.
Stayed 1 night in Jun 2025

8/10 Good

Katherine Joy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the location was great.
Stayed 6 nights in May 2025

6/10 Okay

jennifer

Stayed 2 nights in May 2025

8/10 Good

Paul

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great hotel only 10 mins from the train station in Luzern. If you like connection then maybe its not the best hotel for you, but the contactless check in was simple and the service via Whats App was great. The xmas night market was just outside the hotel, which made it very magical. Highly recommend staying here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Randi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and the room was clean with sufficient space for two persons. The bed was super comfortable and I didn't miss the human contact at all.
Stayed 2 nights in Nov 2024

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Andrew

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very difficult time consuming online check in. Asked for far too much personal information without which we couldn’t gain access. Room incredibly hot despite given fans. No tea spoons, creamer for coffee. Shower soap not working. More expensive than our 4 star 2 room and living room wonderful hotel in Zermatt
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy self check in using Goki app. Many bistros within walking distance for food and drink. Simple bus transportation from Luzern Barnhof
Stayed 1 night in Aug 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Too hot , need AC
Stayed 1 night in Aug 2024

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Sent an email to management about the accommodations, but never received a reply. Users should understand that no contact check in means no staff on site. Bar downstairs is very noisy. Should have more than one fan available for all the guests at the property.
Stayed 2 nights in Jul 2024

8/10 Good

Nawsheen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Muhibba

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC. Overpriced and horrible place to satay
Stayed 1 night in Jul 2024

6/10 Okay

Pranav

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2024