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Altstadt Hotel Krone Luzern

3.0 star property
3-star historic hotel in Old Town Lucerne

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Photo gallery for Altstadt Hotel Krone Luzern

Standard Twin Room | Minibar, in-room safe, desk, blackout drapes
Front of property
Reception
Quadruple Room | Bathroom | Free toiletries, hair dryer, towels, soap
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Pet friendly

Explore the area

View in a map
Weinmarkt 12, Lucerne, CH-6004
  • Place, Lucerne Town Hall
    ‪2 min walk‬
  • Place, Chapel Bridge
    ‪3 min walk‬
  • Place, KKL Lucerne
    ‪8 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Minibar, in-room safe, desk, blackout drapes

Standard Single Room, 1 Twin Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, blackout drapes

Standard Twin Room

9.0 out of 10
Wonderful
(71 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, blackout drapes

Triple Room

8.6 out of 10
Excellent
(7 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, desk, blackout drapes

Quadruple Room

8.8 out of 10
Excellent
(13 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Lucerne

Old Town Lucerne stay.With a stay at this Old Town Lucerne hotel, you'll be steps from Lucerne Town Hall and Rosengart Collection. Mill Bridge and Jesuit Church are also within half a mile (1 km).

What's nearby

  • Lucerne Town Hall - 2 min walk - 0.1 miles
  • Jesuit Church - 3 min walk - 0.2 miles
  • Chapel Bridge - 3 min walk - 0.2 miles
  • KKL Lucerne - 8 min walk - 0.4 miles
  • Lion Monument - 10 min walk - 0.5 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 8 min walk
  • Zurich Airport (ZRH) - 61 min drive

Restaurants

  • ‪Rathaus Brauerei - ‬3 min walk
  • ‪Zunfthausrestaurant Pfistern - ‬2 min walk
  • ‪Restaurant Opus - ‬2 min walk
  • ‪Zum Weissen Kreuz - ‬2 min walk
  • ‪Mill'Feuille - ‬2 min walk

About this property

Altstadt Hotel Krone Luzern

3-star historic hotel in Old Town Lucerne
There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Altstadt Hotel Krone Luzern. Parking is available for a fee.

This 3-star Lucerne hotel is smoke free.

  • 1 building
  • 29 guestrooms or units
  • 5 levels
  • Built in 1800
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue
Altstadt Hotel Krone Luzern offers 29 accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (CHF 32 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: CHF 23 for adults and CHF 16 for children
  • A restaurant

Things to do

  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Entertainment

  • TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel des Balances, Weinmarkt, Lucerne]
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in 11 PM-6:30 AM takes place at the Hotel des Balance across the street. The Hotel Krone Lucerne is located in a pedestrian-only zone. Cars are allowed to park in front of the hotel only during arrival and departure.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10 per pet, per day

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 23 for adults and CHF 16 for children
  • Valet parking fee: CHF 32 per day
  • Pet fee: CHF 10 per pet, per day
  • Late check-out fee: CHF 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Best Western Hotel Krone
Best Western Hotel Krone Lucerne
Best Western Krone
Best Western Krone Lucerne
Best Western Lucerne
Lucerne Best Western
Hotel Krone Lucerne
Krone Lucerne
Hotel Krone
Altstadt Hotel Krone Luzern Lucerne
Altstadt Hotel Krone Luzern
Altstadt Krone Luzern Lucerne
Altstadt Krone Luzern
Altstadt Krone Luzern Lucerne
Altstadt Hotel Krone Luzern Hotel
Altstadt Hotel Krone Luzern Lucerne
Altstadt Hotel Krone Luzern Hotel Lucerne

Frequently asked questions

How close is Altstadt Hotel Krone Luzern to the airport?

Altstadt Hotel Krone Luzern is 41.7 mi (61-min drive) away from the Zurich Airport (ZRH) airport, the closest popular airport to the property.

Does Altstadt Hotel Krone Luzern have an airport shuttle?

Airport shuttle services are not available at Altstadt Hotel Krone Luzern.

How close is Altstadt Hotel Krone Luzern to the beach?

This hotel is 11 mi (14-min drive) from Seebad Eich.

Does Altstadt Hotel Krone Luzern offer free breakfast?

Free breakfast isn’t provided at Altstadt Hotel Krone Luzern, but buffet breakfast is offered for a fee of CHF 23 for adults and CHF 16 for children. It's available every day from 7:00 AM to noon.

Is there a casino at Altstadt Hotel Krone Luzern?

No, there is no casino at this hotel, but Grand Casino Lucerne (13-min walk) is nearby.

What time is check-in at Altstadt Hotel Krone Luzern?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

Is there free parking at Altstadt Hotel Krone Luzern?

Free parking is not available at this hotel. Valet parking is available for CHF 32 per day.

Does Altstadt Hotel Krone Luzern have a pool?

Altstadt Hotel Krone Luzern does not have a pool.

Does Altstadt Hotel Krone Luzern have a restaurant?

Yes, there is a restaurant on site.

Does Altstadt Hotel Krone Luzern have a spa?

There are no spa services available at this hotel.

How close is Altstadt Hotel Krone Luzern to downtown Lucerne?

Altstadt Hotel Krone Luzern is 0.1 mi away from Lucerne.

Reviews

Altstadt Hotel Krone Luzern Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 514 out of 1006 reviews
Rating 8 - Good. 373 out of 1006 reviews
Rating 6 - Okay. 90 out of 1006 reviews
Rating 4 - Poor. 14 out of 1006 reviews
Rating 2 - Terrible. 15 out of 1006 reviews

Reviews

6/10 Okay

Collette

Disliked: Amenities, property conditions & facilities
Great location and easy to walk to from Luzern train station. Property needs to be renovated; the room showed a lot of wear and tear. Wasn't very clean either. Bathroom was fine and shower was decent for European standards. It was okay for the few days I was in Luzern but should I return I would not stay here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Yu Hua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. Staff was good.
Stayed 1 night in Aug 2025

6/10 Okay

Kannis

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The location was great and was within walking distance to almost all of our points of interests. The room was spacious and had pretty good amenities, but with only one fan (triple room), it became unbearable at times to sleep through the active heatwave. We tried asking the receptionist for an extra fan, but we were told that all were in use. The beds were generally comfortable, and fortunately, the receptionist/housekeeping was able to rearrange our three beds to maximize the fan’s reach. The other receptionist also helped called us a taxi to the train station. The wifi was unfortunately very unstable. There were hours where there was basically no wifi in our room. A lot of the TV channels were also not available. I wish we were told in advance that a Lucerne Visitor Pass would be provided as part of our stay, since it would have affected how we purchased the Swiss Travel Pass. Had we known that the Lucerne Visitor Pass would have provided basically the same benefits, we would have purchased a different travel pass instead and saved more money.
Stayed 1 night in Aug 2025

2/10 Terrible

Thomas

Disliked: Staff & service, room comfort

Awful

The receptionist was very rude. The one room available at the time we arrived was tiny and extremely hot, not at all what the photos and description of the hotel showed on Hotels.com. The luggage storage room was unlocked and open to everyone. We left immediately after checking in and paying fees and breakfast for 3 nights as well as the original pre-payment for the 2 rooms for 3 nights of $1,908.62. We told the clerk that we wanted refunds but he didn't respond so we left. We still want a refund!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Geon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

danette

Stayed 2 nights in Aug 2025

10/10 Excellent

Alexandra, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Close to everything including the train station.
Stayed 1 night in Aug 2025

10/10 Excellent

Benjamin

Stayed 1 night in Jul 2025

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and service. Great location
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Neat, clean and centrally located
Stayed 2 nights in Jul 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Jul 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
perfect location
Stayed 2 nights in Jul 2025

8/10 Good

Xi

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2025

6/10 Okay

Chris

Stayed 3 nights in Jul 2025

10/10 Excellent

Manish, Missouri City

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, close to train station.
Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Amenities
Great location, convenient and quiet
Stayed 2 nights in Jun 2025

6/10 Okay

John

Traveled with family
Noisy
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness
The hotel is at a good location in the old town. Hotel is clean. However, it was noisy due to construction across the street. My bathroom shower/shampoo soap bottle was not filled so I had no soap to use while showering and couldn’t call front desk because it’s past 9 pm. 😣
Stayed 2 nights in May 2025

8/10 Good

Ranald, Fredericton

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff. Construction was a bother.
Stayed 1 night in May 2025

10/10 Excellent

Alejandro

Stayed 2 nights in May 2025

8/10 Good

Laura

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location; very good breakfast! Janine served GF bread to my husband and he was happy! USB plugs in room were not working but we were fine. Good sized room; bathroom had a tub! I’m not a fan of the combined shampoo and body wash; I missed having some lotion and conditioner.
Stayed 3 nights in May 2025

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely property to stay at. The lady at front desk was very friendly and helpful. The room was clean and spacious and had all the necessary amenities/toiletries. The view from my room was gorgeous as it looked out into Old Town. The one factor I didn't really like was that the cleaning team starts very early in the day (around maybe 8am) and the noise would echo through the hall to my room. I wanted to catch up on some sleep but wasn't able to due to the noise. The hotel location was very convenient. I would still want to come back to stay at this hotel the next time i visit Lucerne.
Stayed 1 night in May 2025

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Perfect location, right in old town, lots to see and do.plenty of restaurants close by. I think the hotel was converted from an old house. The room is quite muggy and small insects fly in when you open the window. Overall it was a very good hotel.
Stayed 3 nights in Apr 2025