2/10 Terrible
Katiya
Traveled with family and small children
May 27, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
If I could give this 0 stars, I would. Absolutely filthy. I was given a tv remote missing the back piece.Our room had a white bedsheet tied over the chair (not sure what this was covering) filthy mattresses,holes in the tub ceramic, missing tiles around the tub, the ceiling in the bathroom was peeling and hanging down, when we opened the mini fridge, the weather stripping was hanging by a thread, the room smelled like a moldy basement. We had a party of 4 but the room had only 2 towels and when I went down to the lobby was told the only way to get more towels would be to catch the maids in the morning when they do their rounds!! What?!?! We did not make it past 3 hours before demanding a refund. Staff informed us that we had to process a refund thru Expedia since thats how we booked it and this would take 72 hours to be fully refunded. This was May 13th. It is now May 24th and Expedia has notified me that the hotel denied the refund after staff told us he understood and we would be refunded once Expedia started the refund process. There were 2 little boys riding their scooters up and down the walkway in front of all the rooms and yelling/screaming on the 2nd floor IN THEIR UNDERWEAR only. The room directly next to me had the front window shattered. This is a no smoking property but the stench of Marijuana was constantly strong and in the air. Worst place I've ever experienced and to think this was only 3 hours.We got charged for 3 nights! DO NOT RECOMMEND
Katiya
Stayed 3 nights in May 2025