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The Sumner

4.0 star property
4-star B&B near Marble Arch

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Photo gallery for The Sumner

Front of property
Lobby lounge
Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi
Lobby lounge
Hallway

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

View in a map
54 Upper Berkeley Street, Marble Arch, London, England, W1H 7QR
  • Hyde Park
    ‪3 min walk‬
  • Marble Arch
    ‪3 min walk‬
  • Oxford Street
    ‪13 min walk‬
  • London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room

9.0 out of 10
Wonderful
(4 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Executive Double or Twin Room

8.0 out of 10
Very good
(17 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Double or Twin Room

8.8 out of 10
Excellent
(17 reviews)
  • 127 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre B&B, you'll find Marble Arch and Hyde Park. Oxford Street and Buckingham Palace are also within 2 miles (3 km).
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What's nearby

  • Hyde Park - 3 min walk - 0.2 miles
  • Marble Arch - 3 min walk - 0.2 miles
  • Oxford Street - 13 min walk - 0.7 miles
  • Piccadilly Circus - 4 min drive - 1.5 miles
  • Buckingham Palace - 5 min drive - 1.5 miles

Getting around

  • Marble Arch Underground Station - 4 min walk
  • Marylebone Station - 12 min walk
  • Heathrow Airport (LHR) - 42 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Ranoush - ‬2 min walk
  • ‪Snowflake Luxury Gelato - ‬3 min walk
  • ‪Shishawi - ‬2 min walk
  • ‪Pret A Manger - ‬3 min walk

About this property

The Sumner

4-star B&B near Marble Arch
As a guest of The Sumner, you'll find a library, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly The Sumner also features concierge services, complimentary newspapers in the lobby, and a fireplace in the lobby.

This 4-star London bed & breakfast is smoke free.

  • 20 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
The Sumner offers 20 accommodations with safes and complimentary bottled water. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • Limo/town car service

Food and drink

  • Daily English breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • A bar/lounge

Things to do

  • Library

Accessibility

  • Elevator (68 inch wide door)

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.
  • Rollaway/extra beds are available for GBP 60.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 15 per person
  • Rollaway bed fee: GBP 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. 

This property requires full payment at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Children 5 years old and younger aren't allowed at this property.

Property is also known as

Sumner B&B London
Sumner London
Sumner Hotel London
The Sumner Hotel London, England
Sumner B&B
The Sumner Hotel London
The Sumner London
The Sumner Bed & breakfast
The Sumner Bed & breakfast London

Frequently asked questions

How close is The Sumner to the airport?

The Sumner is 12 mi (49-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does The Sumner have an airport shuttle?

Airport shuttle services are not available at The Sumner.

Does The Sumner offer free breakfast?

Free breakfast isn’t provided at The Sumner, but English breakfast is offered for a fee of GBP 15 per person. It's available every day from 8:00 AM to 10:00 AM.

Is there a casino at The Sumner?

No, there is no casino at this bed & breakfast.

What time is check-in at The Sumner?

Check-in start time: 1:00 PM; Check-in end time: midnight.

Is there free parking at The Sumner?

Free parking is not available at this bed & breakfast.

Does The Sumner have a pool?

The Sumner does not have a pool.

Does The Sumner have a spa?

There are no spa services available at this bed & breakfast.

How close is The Sumner to downtown London?

The Sumner is 1.5 mi away from London.

The Sumner Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 339 out of 776 reviews
Rating 8 - Good. 290 out of 776 reviews
Rating 6 - Okay. 92 out of 776 reviews
Rating 4 - Poor. 38 out of 776 reviews
Rating 2 - Terrible. 17 out of 776 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort

Pleasant stay but needs a bit of attention.

Nice hotel close to the centre, near Oxford Street. Friendly staff, room could have been doing with a bit of attention, broken and loose floor tiles in the bathroom, residents next door arguing in the early hours of the morning, although that wasn't the Hotels fault. Pleasant stay but needs a bit of attention.
Stayed 3 nights in May 2025

8/10 Good

Eli

Stayed 2 nights in May 2025

8/10 Good

Scott

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property. The staff were very friendly and helpful. The room spacious and comfortable. The location was very convenient with nearby public transport, shopping, restaurants and parks. There is a lift on site, but also a couple of stairs. They also allowed us to store our luggage as we arrived early in the morning. My only issue was with the shower. You cannot adjust the temperature or turn the water off when your hands are wet and the water is scalding hot. Had to use a face washer to grip and turn the taps. For safety the hot water temperature needs to be reduced. I would stay here again.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Misleading. Not a 4-star hotel.

The beds were comfortable, but the room is in great need of updates and more privacy. Multiple tiles in the bathroom were cracked, carpet is worn, chair provided at the desk dipped so much in the middle it was like sitting on a hole in the chair. The tv did not work. The door jam was not complete and there was space someone could look through into the room if they chose to. I would not stay there again.
Stayed 2 nights in May 2025

10/10 Excellent

Rachelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how cute this little boutique hotel was. I would definitely stay here again. Spacious room, Very comfortable, private bathroom, clean and quiet as long as the windows were closed. We opened them for a bit to get some fresh cooler air as we could not adjust the air conditioning and with them open there is quite a lot of street noise. Also seems like a safe neighborhood, but my husband did have his phone ripped from his hands just a block away so be vigilant.
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Beautiful small hotel with very friendly and helpful staff. It felt more like a large house than a hotel. Located in an upscale part of the city. We had a twin bed room that offered plenty of space. Beds and pillows weren't as comfortable as I'd hoped but were fine and we slept well. Bathroom was clean but floor tile could use some work. Air worked well to keep us cool. The only real downside was the odd way the elevators were built to drop you at the half floors, so no matter where you landed you had to go either up or down a half flight of stairs to get to your room (a pain when dealing with luggage or if you have mobility issues). Overall we really liked our stay and would stay here again in the future.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ellen, Stow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in London. This boutique hotel is in a great location. We will definitely come back.
Stayed 4 nights in Apr 2025

8/10 Good

Colin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and comfortable stay.

Excellent location and good service from the reception. Small details like wobbly bedside lights, a tiny TV at the far side of the room and a dated bathroom only let it down slightly. Overall, quiet and comfortable with plenty of local coffee, breakfast and drinking places nearby. Recommended.
Stayed 2 nights in Mar 2025

6/10 Okay

Josephine

Bed was old and sagged in middle, I requested they changed mattress , they turned mattress which was slightly better. In returning in evening our door was left open prob cleaning. I went to call front desk and phone did not work.I went down to yell night clerk he came to room to fix phone which was disconnected and showed him how door was left. He was not apologetic at all.
Stayed 2 nights in Mar 2025

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Prashant

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

William

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Stayed 5 nights in Mar 2025

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and rooms were ideal for our stay but there is a lot of noise from the street and the area above the room we were.
Stayed 1 night in Mar 2025

8/10 Good

Gladys

Traveled with partner
Liked: Cleanliness
We enjoyed staying at this hotel, but some room for improvement include providing at least breakfast options And ensuring that repairs are kept up. There was a broken tile in our bathroom, which posed a little bit of risk of cutting your feet. We put towels over this broken tile to Avoid injury
Stayed 3 nights in Mar 2025

8/10 Good

Lovemore

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Elly

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice staff and great location with lots of train options. Despite a beautiful and modern lobby the rest of the property is quite run down. My room had carpet and curtain wear/stains and the bathroom had some tile damage. Dated furnishings but a very large and spacious room which was great. Absolutely fine for a pragmatic business trip but definitely not ideal for an indulgent vacation stay.
Stayed 5 nights in Feb 2025

8/10 Good

Howard

Stayed 1 night in Feb 2025

10/10 Excellent

Courtney

Liked: Property conditions & facilities
Local go everything perfect location!
Stayed 2 nights in Feb 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort

Warm and welcoming

We have stayed at the Sumner Hotel on numerous occasions, and I can honestly say the welcome we receive is always incredibly warm and genuine. The staff are absolutely lovely and can’t do enough for you. While the rooms are beginning to look a bit tired, they remain clean and comfortable for a good night's sleep. The hotel’s location is exceptional, just a couple of minutes' walk from Marble Arch. Plus, the neighbourhood is a treat to explore, with amazing bars and restaurants right on the doorstep. All in all, it's a fantastic place to stay.
Stayed 2 nights in Feb 2025

6/10 Okay

Dan

Traveled with partner
Disliked: Cleanliness
Cheap and not so cheerful! Needs improvement.
Stayed 1 night in Feb 2025

6/10 Okay

Nikki

Business traveler
Liked: Staff & service, room comfort

Lots of potential in need of renovation

The initial reaction when stepping into the Sumner was traditional London high end hotel/B&B. Service was lovely the receptionist was very welcoming and shared all details that needed to be conveyed. All rooms are serviced by the lift however there is one staircase to negotiate regardless of where your room is - not an issue for me but good for people to be aware. The room was an impressive size, very spacious, lots of storage, fridge, tea & coffee facilities, desk and pretty much everything you would need. Now for the downside: Rooms are very noisy - internal and external noises can be heard pretty clearly. Neither of the bedside tables worked Bathroom needed some TLC - patchwork tiling where fixes had previously been done and a lingering smell (keep the door closed!). TV signal was appalling! I was travelling for business so I enjoy watching something when I'm away as I don't have to rugby tackle anyone for the remote! Kept freezing, very difficult to navigate channels and due to the bed being quite far away it was difficult to actually see what was on TV when it was working as was a smaller screen. Lastly the desk chair was very uncomfortable, it had clearly been used quiet frequently! All in all for a 1 night stay it wasn't terrible but if I had been able to swap hotels I would have but due to my late arrival this was not possible.
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Clean and great location for the price
Stayed 1 night in Dec 2024

8/10 Good

Sheila

Liked: Cleanliness
-
Stayed 1 night in Dec 2024