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5.0 out of 5

"Everything was incredible! The location, hotel, and staff were all excellent; would definitely come back!! " More

By a verified traveler on Fri 18 Oct 2019

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Hotel Description

5-star luxury hotel near Borough Market

Central London getaway

Within a 10-minute walk of this London City Centre hotel, you'll find Borough Market and London Bridge. HMS Belfast and Globe Theatre are also within half a mile (1 km).

Award-winning

This hotel features 2 bars/lounges, a bar/lounge, and a restaurant. Traveling on business? Take advantage of the 3 conference rooms, free WiFi in public areas, and airport shuttle. There's an indoor pool on site, and a 24-hour front desk and a coffee shop are also provided.

Free Internet, comfy beds

The 202 guestrooms offer free WiFi and free wired Internet, LED TVs with digital channels, and thoughtful touches like pillow menus and bathrobes. Pillowtop beds, 24-hour room service, and minibars are also available.

Superior Shard Room - 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$692* Per night/room Nov 7 - Nov 8

Premier Room, 2 Twin Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite (Southwark)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Westminster)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Iconic City View Room - 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La The Shard, London ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Shangri-La The Shard, London

5 out of 5
Everything was incredible! The location, hotel, and staff were all excellent; would definitely come back!!

Posted by on Oct 18, 2019

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Comment from Hotel Management

Oct 19, 2019 by Duty Manager

Dear Guest, Thank you for taking the time to share your wonderful feedback with us. We hope to welcome you back soon!

About the Shangri-La The Shard, London

Location 31 St Thomas Street, London, England SE1 9QU

Property Features

Shangri-La The Shard, London offers its guests an indoor pool, a 24-hour fitness center, and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2335 square feet (217 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Shangri-La The Shard, London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star London hotel is smoke free.

  • 202 guestrooms or units
  • 19 levels
  • 2 bars or lounges
  • 2335 sq ft of conference space
  • 217 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: London Bridge Station (0.5 km / 0.3 mi)
  • Metro station: London Bridge Underground Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri-La The Shard, London offers 202 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets and down comforters. A pillow menu is available. 40-inch LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Movies for purchase
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

TING - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Reservations are required.

GONG - This cocktail bar serves light fare only. Reservations are required. Open daily.

Bar 31 - This café specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Sky Lounge - This Champagne bar specializes in British cuisine and serves brunch and light fare. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Health or beauty spa nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note that room layout, furnishings, and views may differ from the photos shown.

Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75 per night.
  • Cribs (infant beds) are available for GBP 75 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 36 for adults and GBP 18 for children (approximately)
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self parking fee: GBP 55.00 per night
  • Valet parking fee: GBP 55.00 per night
  • Crib (infant bed) fee: GBP 75 per day
  • Rollaway bed fee: GBP 75 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel London Shard
  • Hotel Shard
  • London Hotel Shard
  • Shangri Hotel London
  • Shangri London
  • Shard Hotel London
  • Shard Hotel Shangri
  • Shard London Hotel
  • Shard London Shangri Hotel
  • Shangri-La Hotel, At The Shard, London England
  • Shangri Hotel Shard London
  • Shangri Hotel Shard
  • Shangri La The Shard, London
  • Shangri-La The Shard, London Hotel
  • Shangri-La The Shard, London London
  • Shangri La Hotel At The Shard London
  • Shangri-La The Shard, London Hotel London

You should know

  • Shangri-La The Shard, London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.