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"We had a great time in London and no issues with the Hotel at all. We got out reservations trough Travelocity and the breakfast was not included. That ... " More

By thegiggs, from Tulsa, OK, USA on Fri 29 Mar 2013

Hotel Description

5-star luxury guest house near Kensington Gardens

City center retreat

Within a 10-minute walk of this London City Centre guesthouse, you'll find Kensington Gardens and Hyde Park. Also, Queensway is within half a mile (1 km) and Kensington Palace is within 2 miles (3 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this guesthouse. WiFi in public areas is free. A business center, a garden, and express check-in are also on offer.

Free Internet, LCD TVs

The 75 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. Other amenities include premium bedding, coffee/tea makers, and LCD TVs with satellite channels.

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$92* Per night/room Aug 15 - Aug 16

Club Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Park Grand London Lancaster Gate ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Park Grand London Lancaster Gate

1 out of 5

Not so good.

I was moved without explanation after waiting five hours and put up at the Shaftesbury Best Western in a room the size of a closet.

Posted by , from Kansas City, MO on Sep 23, 2013

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5 out of 5

This Hotel was perfect for a 5 night stay

Pros: Close restaurants, Free Internet, Quiet
We had a great time in London and no issues with the Hotel at all. We got out reservations trough Travelocity and the breakfast was not included. That actually turned out great because we had the full english down at the street Deli, and at the very close Paddington Station. We would stay here again next time if the pricing was the same!

Posted by , from Tulsa, OK, USA on Mar 29, 2013

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2 out of 5

Very disorganized, rooms seemed overbooked

Pros: Free Internet, great location to visiting london, great location to travel to heathrow
Cons: breakfast was expensive had better food our
Very disorganized, when we arrived at 11:00 p.m. we didn't get what I had reserved initially. They took me to another hotel around the corner, a Best Western, and said that is where my room was. I made sure I got a room that was equivalent to what I had reserved. It appears everyone who checked in had some issues. The room ended up being nice but just didn't get the people running the hotel really new how to manage rooms, etc.

Posted by , from NY, NY on Oct 11, 2012

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5 out of 5

Excellent h0tel

Pros: Free breakfast, Free Internet, Quiet
We loved the hotel. Service was great and good location close to Paddington station.

Posted by on Feb 3, 2012

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2 out of 5

Disappointed

Cons: no wi-fi
The website for the hotel is misleading: **The Key Cards do not work for the rooms, you are constantly going to the desk to re-cue your card, & I talked to several others staying there, that had the same issues, it's ridiculous. **There is NO wi-fi for the individual rooms. **On the hotel website, if it says Deluxe double (room that you booked) that comes w/breakfast, that does not mean you will get breakfast, like it says, we arrived & they said that our rooms did NOT come w/breakfast. **There was NOT a safe in my room (hotel website) says one for each room. **Extremely hot, had us on the 4th floor, windows don't open that far, we could barely breathe, it was so hot, could not turn on A/C. **The showers are super tiny, you can barely bend over to lather up w/soap, if I had been any larger weight wise, I would have not made it in there, I'm not a super large person to begin with. When reading the hotel website, I really thought the hotel was going to meet our needs, it did NOT & was extremely disappointed, as I would have booked a different one had I know ahead of time.

Posted by , from USN - Sicily, Italy on Dec 30, 2011

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5 out of 5

Great hotel for price and location!

Pros: Close restaurants, Free Internet, Quiet
My husband & I stayed here for 6 nights and were extremely pleased with the hotel. We picked it primarily for the great price, but were pleased with the niceness of the hotel & the room. Like all London hotels, the room is small, but I did not feel it was any more cramped than a typical London hotel room. The bed was large and comfortable, and exceeded my expectations. The bathroom, while small, was clean and well-stocked. The staff were extremely friendly. The hotel is in a quiet residential area, yet only a few blocks from several Tube stations, so we were very pleased with the location. I would stay here again.

Posted by , from Atlanta, GA, USA on Nov 27, 2011

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5 out of 5

Super value hotel in expensive London

Pros: Close restaurants, Free Internet, Quiet, upscale bathroom
Cons: closet sized bathroom
this hotel is in an upscale residential neighborhood with lot's of non-tourist business ( 7-11 type, fruit markets, pharmacy, ... etc ) and good and low cost restaurants close by. There are several Italian restaurants in row down the street. Taking one at random, the food was really good and the service was warm and friendly and quick and reasonably priced. The next night ditto for the Chinese restaurant. We ate too much. Room are typically small but upscale with new and clean furnishing. We had an inside room and was very quiet. Close to Paddington and Kings Row stations. And hiking distance to major attractions. We booked the 24 hour tour bus which made all the tourist attractions essentially near by for the non hikers. The breakfast was kind of expensive for what you got - but very upscale service. The next day we just walked down the street for coffee and rolls at a mom and pop store front restaurant. We had stopped there on the way back to take midnight snacks back to the hotel, the night before.

Posted by , from San Diego, CA, USA on Nov 15, 2011

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4 out of 5

would stay tgere again

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Cons: shower
Would only say the bathroom was a weired lay out because if the bath its self and some staff could have been alot more friendly other than that location is great nice building and front desk staff helpfull and perky!

Posted by , from South Pasadena, CA on Nov 15, 2011

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4 out of 5

Great price -- Excellent Location

Pros: Quiet, great location
London is expensive, that being said we got a great deal on this hotel and it proved to be an awesome location. Very close to 2 different tube stops and in a quiet neighborhood. It was nice to go out at night and come back to the calm and quiet of Paddington. The room was small but clean and had all of the necessary amenities. I would definitely stay here again!

Posted by on Oct 21, 2011

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4 out of 5

We had heard mixed reviews but...

Pros: Close restaurants, Free Internet, Quiet, big flat screen tv, friendly staff, location
Cons: maybe more television stations, small room and shower
...we really liked the hotel and had a nice stay all around. The location was perfect and the staff was pleasant to deal with. It was super quiet during the week (the weekend was a bit more noisy). The only cautions are be prepared for a small room with small bathroom and shower. Room temperature was not an issue, heat/ac worked great, plenty of hot water and comfortable beds. But if you are tall or overweight or like lots of space or everything absolutely perfect, this is probably not the place for you. But having lived in England and stayed in London many times, you could do MUCH worse and pay a lot more. London is eccentric, so expect surprises and deal with it. We will definitely stay here again.

Posted by , from Los Angeles on May 21, 2011

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi and wired Internet are free in public spaces. Tour/ticket assistance, multilingual staff, and a garden are also featured at the luxury Park Grand London Lancaster Gate. An airport shuttle (available 24 hours) is available for a fee. This 5-star London guesthouse is smoke free.

  • 75 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Heathrow Airport (LHR) (26 km / 16.2 mi)
  • Train station: London (QQP-Paddington Train Station) (0.4 km / 0.3 mi)
  • Metro station: Lancaster Gate Underground Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Park Grand London Lancaster Gate offers 75 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This London guesthouse provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.

Onsite venue - This restaurant serves breakfast only.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 16.95 per person (approximately)
  • Airport shuttle fee: GBP 65 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Grand London Lancaster Gate House London
  • Hyde Premier London
  • Hyde Premier London Hotel
  • Hyde Premier London Hotel Paddington Park
  • Park Grand London Lancaster Gate Hotel London
  • Park Grand London Lancaster Gate Hotel
  • Park Grand London Lancaster Gate London
  • Park Grand London Lancaster Gate
  • Park Grand London Lancaster Gate England
  • Park Grand London Lancaster Gate House
  • Hyde Park Premier London Paddington Hotel
  • Park Grand London Lancaster Gate Guesthouse London
  • Park Grand London Lancaster Gate Guesthouse
  • Park Grand London Lancaster Gate England
  • Hyde Park Premier Hotel London
  • Hyde Park Premier London Paddington Hotel London
  • Park London ncaster Gate Lond
  • Park Grand Lancaster Gate Guesthouse
  • Park Grand Lancaster Gate
  • Hyde Park Premier London Paddington
  • Park London Lancaster Gate
  • Park Grand London Lancaster Gate London
  • Park Grand London Lancaster Gate Guesthouse
  • Park Grand London Lancaster Gate Guesthouse London

You should know

  • Park Grand London Lancaster Gate offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.