4/10 Poor
neale
Traveled with family
Jun 10, 2025
Liked: Cleanliness, room comfort
Dont judge a book by its cover
Upon arrival we asked a male where we could do washing, he willingly searched maps and showed us the closest laundromat about a 10 minute walk.
After settling in our room 79/20, the hot water was not working in any tap. A maintenance person arrived the next day and fixed the issue
On the 4th day the ceiling started leaking from the abve unit and we were moved to 77/10 which had no air con, no fan, no coat hangers, no hair dryer, no tea towels, 1 very small mug for tea/coffee. All except air con were provided after several "whatsapp" exchanges and face to face communication
My wife then noticed a laundry sign on the hallway wall and upon asking, was assisted by staff to the coin operated washing machine and dryer albeit that we were told 2 pound and upon inserting, the machine didnt start necessitating a very friendly and efficient female staff member to come and solve the issue which was that it was actually 2 pound 50 pence to operate
Again another bad experience as we walked to the laundromat advised on day 1 which cost 7 pounds to wash and 3 pound for drier
Overall a lot of time wasted solving issues that i have never encountered in the many hotels/motels i have stayed at
But a great location close to 2 railway stations, shops and eateries
Some staff need to be provided more efficient training and simple signs displaying costs for the washing machine and drier would be very helpful
All the apartments are very presentable from the outside
neale
Stayed 8 nights in May 2025
