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Best Western Plus Henderson Hotel

2.5-star property
1553 N Boulder Hwy, Henderson, NV 1-855-201-7819
3.6 out of 5
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See all 14 travelocity Reviews

"Clean and comfortable, easy location, great rate, pool open and very nice staff. " More

By a verified traveler on Mon 17 Aug 2020

Points Of Interest

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Hotel Description

Hotel near Cowabunga Bay Water Park in Henderson

Midway stay

Your stay at this Midway hotel places you within 3 miles (5 km) of Cowabunga Bay Water Park and Galleria at Sunset. Lifeguard Arena is within 3 miles (5 km) and Dollar Loan Center is within 9 miles (15 km).

Business services

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a snack bar/deli, and express check-out are also offered.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$107* Per night/room Aug 29 - Aug 30

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower;with Single Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Dining Table;with Single Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Henderson Hotel ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Henderson Hotel

Everyone (11) Couples (2) Family (1)
2 out of 5
The room I stayed in had a connecting door to another room. This meant that I could hear everything going on next door, including the TV and people talking. This made my stay very uncomfortable. There was also a lot of noise coming from the hallway from people walking by.

Posted by on Aug 31, 2021

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Comment from Hotel Management

Sep 1, 2021 by GM

Our apologies for any noise inconvenience. It is always recommended that you notify us of these issues during your stay so that we can offer alternative solutions. We hope that you will allow Best Western hotels another opportunity to serve your travel needs in the future.

1 out of 5
Have traveled extensively and was asked to sign initial for five separate categories beyond normal sign in. Specifically around towels and other room furnishings that the desk clerk could not produce an inventory list for. So I was forced to sign a document guaranteeing that the room furnishings were there even though the hotel had no idea what’s in the room

Posted by on May 22, 2021

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Comment from Hotel Management

May 24, 2021 by GM.

We understand your concern. However, this is and has been a hotel industry standard for many, many years. We should've been elected to explain it better. Or at least walk up with you to the room and verified that the room has the furniture that you and we can agree to for your assurance. As an operator, I would like to understand how we can do better in the future. Thank you for your review.

4 out of 5
Clean and comfortable, easy location, great rate, pool open and very nice staff.

Posted by , from Fresno, CA on Aug 17, 2020

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Comment from Hotel Management

Aug 17, 2020 by GM.

We are happy to hear that you enjoyed your stay with us. Thank you for your wonderful comments about our facilities and staff.

1 out of 5
I was not happy at all. Was harassed and was told that they said we was smoking and we wernt

Posted by on Apr 28, 2020

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Comment from Hotel Management

Apr 30, 2020 by GM.

Hotel staff noticed the smoking. We are a 100 nonsmoking hotel. We apologize for the inconvenience.

5 out of 5

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 17, 2019 by GM.

Thank you for your review.

4 out of 5

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 16, 2019 by GM.

Thank you for your review.

5 out of 5

Posted by on May 14, 2019

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Comment from Hotel Management

May 20, 2019 by GM.

Thank you for reviewing our hotel.

5 out of 5
best breakfast I've ever had in a hotel. Breakfast was well stocked and tasty

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 4, 2019 by GM.

We are happy to hear hat you enjoyed our buffet breakfast. We do our best to provide a variety of options for our guest.

3 out of 5
The rate was good and it includ med breakfast. The staff were very nice and helpful. The bed made a sound like it was breaking when you sat on it and an alarm to what we think was the heater/air conditioning unit went off around 7 a.m. unfortunately it was shift change so an hour later we called again and someone finally came to fix it. When we checked in they gave us the wrong room and then the keys didn’t t work to second room, which was just as good because it was right next to the pool and across from a VERY loud exercise room. Third room was great had it not been for the bed and the irritatingly unceasing alarm.

Posted by , from SLC, us on Feb 20, 2019

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Comment from Hotel Management

Feb 20, 2019 by GM.

Thank you for letting us know what you enjoyed and what we can improve on. Our apologies for the keys not working. As for the sound, it is the A/C unit which has a safety feature which set off the alarm. The weather in our area has been significantly colder than usual and the A/C units are "used' to the temperature in the 30's. We apologize for any inconvenience.

3 out of 5

A LOT NOT FUNCTIONING

Pros: Not much beyond the staff
Cons: Outside sign lighting. New software for the TV hook ups. Rebooted multiple times a day. Twice need a technician. Really annoying..
Location: The nearest place to eat was old Casino down the road. Smoke filled. Plenty o OK restaurants 2 - 3 miles It was reasonably convenient to LV strip.
Badly lit approach. Easy to drive past the entrance at night. Carpets in the halls were badly stained. Staff was pleasant and accommodating - they had to be with DAILY TV problems. Constant jumping and running around in the room overhead from 10 PM to Midnight for 2 days.. Breakfast was barely OK.

Posted by , from So Cal on Nov 7, 2017

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Comment from Hotel Management

Nov 9, 2017 by GM.

Thank you for letting us know of your experience. We are sorry that you did not enjoy your stay.

About the Best Western Plus Henderson Hotel

Location 1553 N Boulder Hwy, Henderson, NV 89011

Renovations + Closures

The property will be renovating from July 1 2022 to September 30 2022 (completion date subject to change). The following areas are affected:

  • Hallway
  • Select guestrooms
  • Swimming pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

The following facilities are closed on Sunday, Monday, Thursday, Friday, and Saturday:

  • Outdoor pool

The following facilities are closed on Tuesday and Wednesday:

  • Outdoor pool

Property Features

Best Western Plus Henderson Hotel offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. There's an onsite business center. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1080 square feet (100 square meters) and includes a conference center. The business-friendly Best Western Plus Henderson Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. The property offers extended parking privileges. This Henderson hotel is smoke free.

  • 115 guestrooms or units
  • 3 levels
  • 1080 sq ft of conference space
  • 100 sq m of conference space
  • Deli
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Henderson Hotel offers 115 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Pillowtop beds
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Water skiing nearby
  • Skydiving nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Henderson
  • Best Western Plus Henderson Hotel
  • Henderson Best Western
  • Plus Henderson Hotel Henderson
  • Best Western Plus Henderson Hotel Hotel
  • Best Western Plus Henderson Hotel Henderson
  • Best Western Plus Henderson Hotel Hotel Henderson

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.