4/10 Malo
Ruth K., Cincinnati, OH
27 jul. 2025
Le gustó: Limpieza
Property has ongoing septic and plumbing issues. The laundry closet off the primary bedroom emitted a horrible and strong sewage smell all but one of the nights of our stay. I was told there was a venting issue. Maintenance or plumbers were there three days but did not fully resolve the issue. There were additional plumbing issues as well with a sink making a jack hammer noise that was not resolved. I was in contact with customer every day of vacation which was frustrating. I was refunded two nights and a cleaning fee but only after I sent continuous messages to Vacasa. I don't feel this was sufficient. We were also offered another house for the night that wasn't beach front. We a paid for a beach house. Every time you contact them, you get a different representative and get canned answers back. There was allegedly a local representative but I never was in direct contact with them. The kitchen needs a restock on utensils, kitchen towels and coffee cups. The house has the potential to be an amazing experience but for the poor management and maintenance of the property. The beach is incredible and the cabana is convenient. The deck, patio and yard are very nice features.Overall, I would warn potential renters of any property managed by Vacasa.
Ruth K.
Se hospedó 7 noches en julio de 2025
