See all properties

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

Choose dates to view prices

Photo gallery for HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

View from property
Creator video - submitted by Sveta's Favorite Stays
Exterior
Egyptian cotton sheets, premium bedding, minibar, in-room safe
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
284 Nijoaburanokojicho, Aburanokoji St., Nijo-Sagaru, Nakagyo-ku, Kyoto, Kyoto, 604 0051
  • Place, Nijō Castle
    ‪7 min walk‬
  • Place, Kyoto Imperial Palace
    ‪19 min walk‬
  • Place, Nishiki Market
    ‪19 min walk‬

Room options

View all photos for Deluxe Room, 2 Double Beds, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, City View

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(10 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | Living room | 55-inch flat-screen TV with digital channels, TV

Deluxe Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 2 Double Beds, City View

A modern hotel room with a large bed, a wooden desk, and a small table.

Premier Room, 2 Double Beds, City View

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Garden View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 King Bed, City View

55-inch flat-screen TV with digital channels, TV

Executive Suite, 1 King Bed, City View

  • City view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 2 Double Beds, City View

55-inch flat-screen TV with digital channels, TV

Executive Suite, 2 Double Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

55-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed

  • City view
  • 1206 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Double Beds

55-inch flat-screen TV with digital channels, TV

Suite, 2 Double Beds

  • City view
  • 1206 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Garden View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Garden View

  • Garden view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Courtyard View (Onsen Suite Room King)

55-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed, Courtyard View (Onsen Suite Room King)

  • 1087 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Double Beds, Courtyard View (Onsen Suite Room Twin)

55-inch flat-screen TV with digital channels, TV

Suite, 2 Double Beds, Courtyard View (Onsen Suite Room Twin)

  • 1195 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

You may also like

Ad

ROKU KYOTO, LXR Hotels & Resorts

Kita Ward
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.9 out of 5, Exceptional, 63 reviews
$771 nightly
The price is $857
May 20 - May 21
All taxes and fees included in total
ROKU KYOTO, LXR Hotels & Resorts

About the neighborhood

Kyoto

City center stay.With a stay at this Central Kyoto hotel, you'll be within half a mile (1 km) of Nijō Castle and 2 miles (3 km) of Nishiki Market. Kyoto Imperial Palace and National Museum of Modern Art, Kyoto are also within 3 miles (5 km).

What's nearby

  • Mikane Shrine - 3 min walk - 0.2 miles
  • Nijō Castle - 7 min walk - 0.4 miles
  • Kyoto International Manga Museum - 8 min walk - 0.5 miles
  • Kyoto Imperial Palace - 19 min walk - 1.0 mile
  • Nishiki Market - 19 min walk - 1.0 mile

Getting around

  • Nijojo-mae Station - 4 min walk
  • Nijo Station - 15 min walk
  • Itami Airport (ITM) - 63 min drive

Restaurants

  • ‪マスサンコーヒーショップ - ‬4 min walk
  • ‪ふくちあんラーメン - ‬4 min walk
  • ‪兎珈琲 - ‬3 min walk
  • ‪The Garden Bar - ‬1 min walk
  • ‪夷川ぎょうざ なかじま - ‬4 min walk

About this property

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

5-star luxury hotel near Nijō Castle
HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa offers its guests a full-service spa, hot springs, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Kyoto hotel is smoke free.

  • 160 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa offers 160 accommodations with minibars and espresso makers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and toilets with an electronic bidet.

This Kyoto hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Thermal Spring Spa has 4 treatment rooms. Services include sports massages and body treatments. The spa is equipped with a hot tub. The spa is open daily. Guests under 16 years old are not allowed in the spa.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are hot springs open between 7:00 AM and 10:30 PM.

Awards and affiliations

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa is listed in the 2021 Condé Nast Traveler Hot List.

Similar properties

Garden
Dusit Thani Kyoto
Shimogyo Ward
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 280 reviews
$371 nightly
The price is $412
Jun 10 - Jun 11
Dusit Thani Kyoto

Property amenities

Family friendly

  • In-room crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered valet parking on site (JPY 4,000 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 6,100 for adults and JPY 3,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot spring

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 30360.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 6100 for adults and JPY 3000 for children
  • Covered valet parking fee: JPY 4000 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 30360.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Hot springs access available from 7:00 AM to 10:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Mitsui Kyoto Luxury Collection

Hotel The Mitsui Kyoto a Luxury Collection Hotel Spa

Hotel The Mitsui Kyoto, a Luxury Collection Hotel & Spa Hotel

Hotel The Mitsui Kyoto, a Luxury Collection Hotel & Spa Kyoto

Frequently asked questions

How close is HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa to the airport?

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa is 29.1 mi (63-min drive) away from the Itami Airport (ITM) airport, the closest popular airport to the property.

How much does it cost to stay at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa on May 28, 2026 start from $1,416, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa have an airport shuttle?

Airport shuttle services are not available at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa.

Does HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa offer free breakfast?

Free breakfast isn’t provided at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa, but full breakfast is offered for a fee of JPY 6100 for adults and JPY 3000 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

No, there is no casino at this hotel.

What time is check-in at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Free parking is not available at this hotel. Valet parking is available for JPY 4000 per day.

Does HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa have a pool?

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa does not have a pool.

Does HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa have a restaurant?

There are 3 onsite restaurants, offering options like French cuisine, garden views, and light fare.

Does HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa have a spa?

Pamper yourself with a day at Thermal Spring Spa, where you can enjoy massages and body treatments.

How close is HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa to downtown Kyoto?

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa is 0.8 mi away from Kyoto.

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 118 out of 132 reviews
Rating 8 - Good. 7 out of 132 reviews
Rating 6 - Okay. 3 out of 132 reviews
Rating 4 - Poor. 1 out of 132 reviews
Rating 2 - Terrible. 3 out of 132 reviews

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Elisa

Stayed 4 nights in Jan 2026

10/10 Excellent

Dustin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel The Mitsui was a phenomenal hotel. The amenties, design, and cleanliness were truly standout. The private onsen was lovely. The attentiveness and knowledge of the hotel staff really is top notch. The Japanese style breakfast was beautifully presented. This is one of the best urban hotels I’ve ever stayed in Japan or Europe. I will definitely be returning when I come back to Kyoto. I highly recommend this hotel.
Stayed 2 nights in Jan 2026

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply fantastic. Rooms were spacious and extremely well appointed and the spa was excellent after a long days sightseeing. Staff were courteous and professional. One of the best hotels I have stayed in anywhere in all my travels.
Stayed 4 nights in Jan 2026

10/10 Excellent

Katie

Stayed 2 nights in Jan 2026

8/10 Good

Abdulmohsen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel — the best of my Japan trip HOTEL THE MITSUI KYOTO delivered an exceptional stay from start to finish. The team is highly professional, and the hotel beautifully reflects Kyoto’s historical atmosphere—especially through the staff’s traditional attire and the stunning garden. During my trip to Japan, I stayed in five hotels from well-known brands, and this property exceeded all of them in every aspect. It is the only hotel I would definitely return to, and I truly hope to see you again next year.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sandhya

Stayed 4 nights in Dec 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Laura, grayslake

Liked: Cleanliness, amenities, property conditions & facilities
Loveddddd the onsen in spa, was wonderful!! Also had a massage in the spa which was great. This place is perfect!! Highly recommend!
Stayed 4 nights in Nov 2025

10/10 Excellent

Geoff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were absolutely outstanding. We stayed 2 nights/3days. Staff arranged all taxis. Large room. Great amenities include private onsen/thermal spring which was relaxing. Loved every minute. Overall OUTSTANDING service and excellent stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Niraj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property wonderfully appointed and comfortable rooms, not a single missing item to make the stay perfect, and excellent staff, made the stay very enjoyable.
Stayed 5 nights in Sep 2025

10/10 Excellent

Oshri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Stefani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were wonderful and bed was very comfortable. The bar area is very scenic and the kiwi cocktail that was on special was one of the best I’ve had. We really enjoyed the option to reserve the onsen privately as well. Would love to return!
Stayed 3 nights in Apr 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and well maintained property. The spa and hot spring pools were exceptional. The restaurants at the hotel were excellent as well.
Stayed 4 nights in Jun 2025

10/10 Excellent

Shane

Stayed 2 nights in Jul 2025

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning property. We enjoyed the private onsen experience, the rooms were modern and beautiful appointed. We dined at Toki and had an unbelievable meal. Everything was exceptional.
Stayed 2 nights in Jul 2025

10/10 Excellent

George

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Our children got sick during the trip and the concierge found a doctor for us late evening. Concierge explained everything to the doctor before we got there so we were able to get treated even though our Japanese was limited.
Stayed 5 nights in Jun 2025

10/10 Excellent

Adam

Stayed 4 nights in May 2025

10/10 Excellent

Abdirahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience I’ve had at a hotel.
Stayed 2 nights in May 2025

10/10 Excellent

ALUN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel mixes Japanese traditional aesthetics with modern western appeal. Immaculate room, fantastic staff, wonderful restaurant. Surprisingly close to the subway and Nijō Castle. The bathroom, shower and spa facilities were all top notch.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ernst, Carmichael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed in, in all areas including room cleanliness and organization, customer service (amazing), a quiet room, relaxed atmosphere, excellent breakfast (Japanese or American, served at the table, plus an extensive buffet, all items fresh and delicious. Location is amazing, 5m walk to a metro station and right across the street from Nijojo castle which was one of the best things we have seen in Japan.
Stayed 5 nights in May 2025

10/10 Excellent

brooke

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Leandro, Cambridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property spa and service
Stayed 3 nights in Apr 2025

10/10 Excellent

FABIAN MANUEL

Stayed 2 nights in Apr 2025