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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property
Hotel near University of Waterloo in Township of Woolwich

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Exterior
Point of interest
Exterior
Exterior
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(14 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(32 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(54 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(6 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(16 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

8.4 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(96 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Township of Woolwich

Heart of Township of Woolwich.With a stay at this Township of Woolwich hotel, you'll be steps from St. Jacobs Outlets and St. Jacobs Market District Visitor Information Centre. St. Jacobs Country Playhouse and St Jacobs Farmers Market are also within half a mile (1 km).

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.0 miles
  • St. Jacobs Outlets - 2 min walk - 0.1 miles
  • St. Jacobs Country Playhouse - 3 min walk - 0.2 miles
  • St Jacobs Farmers Market - 3 min walk - 0.2 miles
  • Conestoga Mall - 3 min drive - 2.5 miles

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪Ray Woodey's Craft Chippery - ‬4 min walk
  • ‪Tim Hortons - ‬20 min walk
  • ‪State & Main Kitchen & Bar - ‬19 min walk
  • ‪Starbucks - ‬18 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Hotel near University of Waterloo in Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. Self parking is free.

  • 1 building
  • 103 guestrooms or units
  • 6 levels
  • 1200 sq ft of conference space
  • 111 sq m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Elevator
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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  • Parking included
  • Free WiFi
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch LED TV with premium digital channels

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

How close is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG to the airport?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is 16.4 mi (24-min drive) away from the Kitchener, ON (YKF-Region of Waterloo Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

As of Feb 14, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG on Mar 16, 2026 start from $98.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offer free breakfast?

Yes, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers free breakfast.

Is there a casino at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

This hotel offers free self parking.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a pool?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG features an indoor pool. Guests can enjoy pool access from 6 AM to 10 PM.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG to downtown Township of Woolwich?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is 4.9 mi away from Township of Woolwich.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 710 out of 1281 reviews
Rating 8 - Good. 356 out of 1281 reviews
Rating 6 - Okay. 129 out of 1281 reviews
Rating 4 - Poor. 44 out of 1281 reviews
Rating 2 - Terrible. 42 out of 1281 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Petra

Stayed 1 night in Nov 2025

8/10 Good

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isn’t eat breakfast
Stayed 1 night in Nov 2025

2/10 Terrible

Gerry

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was being renovated, had to go to hotel next door to check in then dodge construction workers and debris to get to room where the telephone did not work, the plumbing was falling apart (literally) and there was no hot water for the shower
Stayed 2 nights in Nov 2025

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel is currently under major renovation, we needed to access it through adjoining hotel. Upon initial check-in, the first room they gave us was a room connected to another room which we didn't ask for and didn't want due to the possibility of noise transfer and security concerns. Plus this first room was located just outside of elevators on second floor which would be a noise issue and there was no view because of the overhanging part of the building over the window. It was a lousy room to give a customer, a poor choice by staff. So we asked for a better room, which they gave us kind of reluctantly on the sixth floor, it had a nice view. Unfortunately, that night we could hear someone snoring all night long in the adjacent room which was very disturbing to us and interfered with our sleep. When we told front desk staff about this the next morning and asked for a quiet room, the staff person said to us "well, if you're that sensitive" which was a very inappropriate and insensitive comment. We don't pay them over $200 per night to hear someone snoring in the next room. Obviously there's no soundproofing in this older hotel, this is a deal-breaker for me. After some reluctance on the part of this staff person, they finally gave us a quiet room, our third room in less than 24 hours. I would not book this hotel again for these reasons.
Stayed 2 nights in Oct 2025

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, amenities
Clean room, easy check in and check out, amazing breakfast, clean pool area, easy parking
Stayed 1 night in Nov 2025

10/10 Excellent

Joseph R.

Liked: Cleanliness, amenities, property conditions & facilities
Yes all was good, just that due to renovations had to check-in and go through hotels next door. But thats fine.
Stayed 1 night in Nov 2025

6/10 Okay

Yuta

Stayed 1 night in Oct 2025

10/10 Excellent

Emily

Stayed 1 night in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Very clean and comfortable
Stayed 3 nights in Nov 2025

10/10 Excellent

Doug

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, parking convenient, breakfast offered many choices, staff friendly and professional
Stayed 1 night in Nov 2025

2/10 Terrible

Marissa

Stayed 1 night in Oct 2025

10/10 Excellent

shaena

Liked: Cleanliness, amenities, property conditions & facilities
Rooms newly done and beautiful. Great electronics charging stations for newer devices. Very clean. Staff very friendly and efficient.
Stayed 1 night in Oct 2025

8/10 Good

Jan

Stayed 2 nights in Oct 2025

10/10 Excellent

Dave

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very clean and comfortable The breakfast was very good and was stocked with everything you would want from a breakfast Our only issue was the hotel was under construvtion and we had to check into a different hotel and walk through paper covered vloors to get to our room and breakfast
Stayed 2 nights in Oct 2025

10/10 Excellent

Lisa

Stayed 1 night in Oct 2025

8/10 Good

Lisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay, I would say the only thing was the pool, we wanted to takes the kids for a swim however there was a hockey team there who over took the whole pool so a bit disappointed with that.
Stayed 2 nights in Oct 2025

8/10 Good

Betty

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Wifi connection didn’t work. Renovation involved no elevator we were upgraded to a suite which was nice.
Stayed 1 night in Oct 2025

6/10 Okay

Daryl

Under renovations no one informed me that we would have to carry luggage up stairs at time of reservation Both of us have back issues and would have booked another hotel if we had been made aware of the conditions OR staff could have found us another room or offered to carry luggage The TV remote control was not working properly
Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Stayed 3 nights in Oct 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was under construction the proprty was very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable

Simple but good breakfast, the room was comfortable, the parking was pretty big, just the lobby is under renovation, so we had to use the next hotel attached to this one to get there, but in general, good experience
Stayed 2 nights in Oct 2025

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Marilyn

Traveled with group
Great service and nice room but hotel is looking older.
Stayed 1 night in Oct 2025

4/10 Poor

Tom, Sault Ste. Marie

Stayed 2 nights in Oct 2025

8/10 Good

MARTA

Stayed 1 night in Oct 2025