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4.5 out of 5

"Very nice stay, clean, good priced breakfast, in great part of town " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

3.5-star eco-friendly hotel near Kitchener-Waterloo Art Gallery

Heart of Kitchener

Within a 10-minute walk of the hotel, you'll find Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Bingemans are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 7 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a lobby fireplace, and express check-out are also offered.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 201 guestrooms also offer free WiFi and LED TVs. Other amenities include free wired Internet, refrigerators, and microwaves.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$77* Per night/room Jun 24 - Jun 25

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Crowne Plaza Kitchener-Waterloo, an IHG Hotel ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Everyone (2)
4 out of 5
Very nice stay, clean, good priced breakfast, in great part of town

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by M Gareau

Dear Anonymous, Thank you for your 4 star review, it is appreciated. We are happy to hear that you enjoyed the breakfast and location. We look forward to seeing you again soon! Warm regards, Martina Gareau Assistant Front Office Manager

4 out of 5

The only place to stay in downtown Kitchener.

Right in the centre of Kitchener, nothing else within a half-kilometre until the Walper re-opens next year. Newly renovated, attractive and well-designed. A long walk from the elevator to many rooms. Bathroom smallish, overmount sink could not be plugged, toilet was wedged in a corner - very tight for "big hips". Otherwise all room conveniences present and accounted for. Four pillows and a bolster on each bed.

Posted by , from Toronto on Mar 30, 2015

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Comment from Hotel Management

Apr 14, 2015 by Lucy

Dear Peter, Thank you for your feedback on your stay with us at the Crowne Plaza. We appreciate your comments about our newly renovated rooms and their designs. We hope that you decide to stay with us on your next visit to Kitchener. Warm Regards, Lucy Domingos Front Office Manager

5 out of 5
Very Nice place to stay. Very Clean and staff was friendly.

Posted by on Feb 25, 2020

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Comment from Hotel Management

Mar 1, 2020 by M Gareau

Dear Anonymous, We are so happy to hear that we were able to provide you with an excellent 5/5 stay! We look forward to your next visit with us. Warm regards, Martina Gareau Assistant Front Office Manager

5 out of 5

Posted by on Apr 16, 2019

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Comment from Hotel Management

Apr 22, 2019 by Front Office Maanger

Hi Anonymous, Thank you for staying with us!

About the Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Location 105 King St E, Kitchener, ON N2G2K8

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. An indoor pool, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-friendly Crowne Plaza Kitchener-Waterloo, an IHG Hotel. Parking is available for a fee. This 3.5-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Pearson Intl. Airport (YYZ) (87.4 km / 54.3 mi)
  • Train station: Kitchener Station (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Kitchener-Waterloo, an IHG Hotel offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Game viewing nearby
  • Snowboarding nearby
  • Golfing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 40 per pet, per day
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment and a shield is in place between staff and guests in main contact areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Pet fee: CAD 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: CAD 60 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Kitchener-Waterloo Hotel
  • Crowne Plaza Kitchener-Waterloo
  • Delta Kitchener-Waterloo Hotel Kitchener
  • Crowne Plaza Kitchener Waterloo
  • Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel
  • Crowne Plaza Kitchener-Waterloo, an IHG Hotel Kitchener
  • Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel Kitchener

You should know

  • Pool access available from 6:00 AM to 10:00 AM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.