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Crowne Plaza Kitchener-Waterloo by IHG

Property class: 4
Family-friendly 4-star hotel near Bingemans

Choose dates to view prices

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

An indoor swimming pool with a checkered floor, ceiling lights, and potted plants.
A lobby with a stone wall, a fireplace, and beige chairs around a coffee table.
A hotel room with a large bed, a sofa, a small table, a lamp, a painting, a mirror, and a window with curtains.
A hotel room with two beds, a TV, a desk, and a chair.
A hotel room with a sofa, armchair, small table, TV, and a patterned carpet.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Kitchener City Hall
    ‪7 min walk‬
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(81 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

A bathroom with a sink, mirror, towel rack, and toilet.

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds

A bathroom with a sink, mirror, towel rack, and toilet.

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a door leading to a hallway.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(148 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A bathroom with a sink, mirror, towel rack, and toilet.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A bathroom with a sink, mirror, towel rack, and toilet.

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Kitchener

Central Kitchener getaway .Within a 10-minute walk of this Downtown Kitchener hotel, you'll find Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 miles (5 km).

What's nearby

  • Kitchener City Hall - 7 min walk - 0.4 miles
  • Kitchener Market - 7 min walk - 0.4 miles
  • Centre In The Square - 8 min walk - 0.5 miles
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.5 miles
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.1 miles

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪Unicorn Cafe - ‬3 min walk
  • ‪La Lola - ‬1 min walk
  • ‪Tim Hortons - ‬2 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Family-friendly 4-star hotel near Bingemans
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Similar properties

Exterior
The Walper Hotel, part of JdV by Hyatt
Downtown Kitchener
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,002 reviews
$116 nightly
The price is $137
Sep 20 - Sep 21
Total with taxes and fees
The Walper Hotel, part of JdV by Hyatt

Property amenities

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bowling alley
  • Full-service spa
  • Indoor pool
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

How close is Crowne Plaza Kitchener-Waterloo by IHG to the airport?

Crowne Plaza Kitchener-Waterloo by IHG is 8 mi (19-min drive) away from the Kitchener, ON (YKF-Region of Waterloo Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo by IHG?

As of Sep 4, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo by IHG on Sep 13, 2026 start from $131, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Kitchener-Waterloo by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Kitchener-Waterloo by IHG.

Does Crowne Plaza Kitchener-Waterloo by IHG offer free breakfast?

Crowne Plaza Kitchener-Waterloo by IHG does not offer free breakfast.

Is there a casino at Crowne Plaza Kitchener-Waterloo by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Crowne Plaza Kitchener-Waterloo by IHG?

Free parking is not available at this hotel. Self parking is available for CAD 12.00 per night.

Does Crowne Plaza Kitchener-Waterloo by IHG have a pool?

Crowne Plaza Kitchener-Waterloo by IHG features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does Crowne Plaza Kitchener-Waterloo by IHG have a restaurant?

Crowne Plaza Kitchener-Waterloo by IHG is home to Aqua Lounge Restaurant, which features American cuisine and brunch.

Does Crowne Plaza Kitchener-Waterloo by IHG have a spa?

This hotel has a spa, which features massages, Ayurvedic treatments, and body treatments.

How close is Crowne Plaza Kitchener-Waterloo by IHG to downtown Kitchener?

Crowne Plaza Kitchener-Waterloo by IHG is 0.2 mi away from Kitchener.

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 860 out of 1687 reviews
Rating 8 - Good. 444 out of 1687 reviews
Rating 6 - Okay. 214 out of 1687 reviews
Rating 4 - Poor. 72 out of 1687 reviews
Rating 2 - Terrible. 97 out of 1687 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Elisabeth

Disliked: Staff & service
Run into a situation due to a breakdown with our car and we called the property to notify them and they were not willing to do anything for their customer in need. We broke down and was not able to make the first night and they charged full booking including taxes even this we did not stay there. Very poor customer service
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

cormick elway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went here with my wife for our vacation to Kitchener will remember it for the rest of my life
Stayed 7 nights in May 2026
Verified review

8/10 Good

Kyle

Liked: Cleanliness, staff & service
Hotel smelled like chlorine from the pool. The A/C wasn’t turned on in our room despite it being 24C the day we arrived. Other than that, the hotel was nice.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sure do recommend this place to all travelers the people are really polite, helpful, and the place is really clean.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

MOHAMED

Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Jalak

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night while in town for a concert. Hotel was perfect for this purpose. The lobby and restaurant area are clean and modern. Rooms and hallways are clean but could use a little updating. Staff was friendly and helpful. Will definitely stay here again if i find myself in Kitchener.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was excellent with fresh food an omelet bar and conscientious service. The staff was very hospitable and accommodating. The Spa service is professional and high quality.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. I was really happy with the place. Looks really nice inside the hotel. The food was good. The staff was really nice no complaints at all.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Spyros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third time staying at Crowne Plaza Kitchener. The staff is exceptional! They even remembered me! Always extremely professional, kind, accommodating, and patient. My upgraded room was so comfortable and clean. Aqua, the restaurant, is delicious and the wait staff is wonderful. I also used the fitness centre this visit. Was surprised at how many options for working out are available. An exercise room, pool, bowling alley, putt putt golf! I will be staying there again soon!
Stayed 5 nights in Apr 2026
Verified review

6/10 Okay

Corey

Liked: Staff & service
Room clean but old outdated
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by to our activities
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Brandon

Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Brandon

Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

henos

Liked: Cleanliness, amenities, property conditions & facilities
Good customer service
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Faouzie

Liked: Cleanliness, amenities, property conditions & facilities
The room was ,clean and the staff courteous
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Jether

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Kiros

Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay at this hotel every time I visit Kitchener. It’s a good, reliable place with comfortable premium rooms — I recommend upgrading, because the regular rooms are a bit small. The breakfast is very good, with plenty of options, and the covered parking is a big plus, especially in bad weather. Overall, a solid and convenient hotel that I always use when I’m in Kitchener.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Susan

Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Paige

Liked: Staff & service
Front desk was helpful but access to the hotel with a vehicle is challenging if travelling solo and parking is in a separate area. Hotel is full of kids sports teams and noisy til all hours of the night. Rooms were clean but hallways were not in great shape. Very so-so.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean
Stayed 4 nights in Nov 2025

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