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4.2 out of 5

"Very friendly staff and efficient!! I would recommend this property to anyone that wants to stay in Key West without being in the middle of tourism " More

By a verified traveler on Tue 30 Jun 2020

Hotel Description

3.5-star resort near Smathers Beach

Oceanside stay

You'll find Smathers Beach and Key West Harbour within 3 miles (5 km) of this Key West resort. Key West Naval Station and Fort East Martello Museum and Gallery are also within 2 miles (3 km).

Free airport shuttle

This resort features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like a free beach shuttle.

Free Internet, refrigerators

Boasting comforts like premium bedding and down comforters, the 216 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Refrigerators, room service, and coffee/tea makers are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Balcony, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree Resort by Hilton Grand Key - Key West ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree Resort by Hilton Grand Key - Key West

Everyone (12) Couples (5) Family (4)
5 out of 5

Posted by on Aug 1, 2020

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Comment from Hotel Management

Aug 1, 2020 by MK

THANK YOU

5 out of 5
Very friendly staff and efficient!! I would recommend this property to anyone that wants to stay in Key West without being in the middle of tourism

Posted by , from Fort Myers on Jun 30, 2020

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Comment from Hotel Management

Jul 9, 2020 by mk

Thank you for your gracious words. We truly appreciate your business

5 out of 5

Posted by on Jun 25, 2020

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Comment from Hotel Management

Jul 9, 2020 by mk

Thank you for your feedback.

4 out of 5

Posted by on Mar 3, 2020

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Comment from Hotel Management

Mar 4, 2020 by Sal

Thank you for taking time to provide us with your ranking. We hope you return for another visit.

5 out of 5
Love it, but hot tub could use some work on it. Was not working and looked like corrosion on seats on bottom. It made it look scaly and dirty.

Posted by on Dec 12, 2019

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Comment from Hotel Management

Dec 13, 2019 by Sal

Thank you for the positive feedback.; Come again soon!

3 out of 5
Had to wait for room to get ready. Was given drink ticket but had to wait for that as well.

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 19, 2019 by Sal

Thank you for your feedback. We regret you had to wait for your room. We hope the rest of your stay was satisfactory.

4 out of 5
The property didn’t have much entertainment. I was not too pleased with the decor and room service. The cookies are great and the front desk staff is excellent.

Posted by on Aug 12, 2019

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5 out of 5
Clean and staff were helpful. Did not like room location as I had requested close to elevator

Posted by on Jun 29, 2019

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5 out of 5
The provided transportation was great...the people were great. Edward is and was a great young bartender and an awesome asset to the property!! Bill is OK, but youth is contagious... loose Billy, nothing against him, but he’s not really a people person ! Stick with the steady cornerstone Greek. Let Ed oversee it all and dump the no-personality unless it’s bad cardboard manager. An old Vegas manager (MEPAYNE)

Posted by on May 25, 2019

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5 out of 5

Posted by on May 4, 2019

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About the DoubleTree Resort by Hilton Grand Key - Key West

Location 3990 S Roosevelt Blvd, Key West, FL 33040

Property Features

DoubleTree Resort by Hilton Grand Key - Key West offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly DoubleTree Resort by Hilton Grand Key - Key West. An area shuttle within 2 miles and a roundtrip airport shuttle during limited hours are free. Smoking is allowed in designated areas at this 3.5-star Key West resort.

  • 1 building
  • 216 guestrooms or units
  • 4 levels
  • 7000 sq ft of conference space
  • Built in 2000
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Beach lounge chairs
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Parking (limited spaces)

Transport

  • Airport: Key West Intl. Airport (EYW) (1.7 km / 1.1 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 2 miles

Room Amenities

DoubleTree Resort by Hilton Grand Key - Key West offers 216 accommodations with laptop-compatible safes and safes. Beds feature down comforters and premium bedding. 40-inch LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Key West resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Palm Haven - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Skydiving nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available from 7:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered from 7:00 AM to 11:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay free - 4
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Internet access
  • Phone calls
  • In-room safe
  • Self parking
  • Parking
  • Housekeeping

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 per person (approximately)
  • Pet fee: USD 75.00 per accommodation
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Grand Key Key West
  • DoubleTree Resort Hilton Grand Key Key West
  • DoubleTree Resort Hilton Grand Key
  • DoubleTree Hilton Grand Key
  • DoubleTree Resort by Hilton Grand Key Key West
  • DoubleTree Resort by Hilton Grand Key - Key West Resort
  • DoubleTree Resort by Hilton Grand Key - Key West Key West
  • DoubleTree Resort by Hilton Grand Key - Key West Resort Key West

You should know

  • Pool access available from 7:30 AM to 7:00 PM.
  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.