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"The staff was somewhat confused on their policies on the use of towels at the pool. They were not clear regarding the recording of Marriott Honored G ... " More

By a verified traveler on Sun 05 Aug 2018

Hotel Description

3-star beach hotel near Smathers Beach

In Key West

You'll find Smathers Beach and Duval Street within 3 miles (5 km) of this Key West hotel. South Beach and Ernest Hemingway Home and Museum are also within 3 miles (5 km).

Poolside dining

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking and a free area shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 68 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Balconies or patios, Netflix, and free bottled water are also available.

Room, 1 King Bed, Partial View (Guest)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$152 per night

Family Suite, 2 Bedrooms, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Jetted Tub (Guest)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Balcony

Bed Count 1 King Bed Maximum Occupancy 8 Max

Courtyard by Marriott Key West Waterfront ratings based on 15 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Courtyard by Marriott Key West Waterfront

Everyone (12) Couples (1) Family (1)
1 out of 5
AC was not working properly and the breakfast line was long and we didn’t even get to eat because they had one person taking the order and serving the food at the same time. We complained in the lobby but they said they couldn’t help us. We paid 300 dollars and expected better service.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 9, 2019 by sd

Thank-you for your feedback!

4 out of 5
I was pleased and satisfied how hospitable the staff was as soon as we arrived, and referred us to the local car service. At the being as i enter the room , the bleach smell was a bit powerful, but other then that for the one night stay it was satisfying.

Posted by on Jun 1, 2019

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Comment from Hotel Management

Jun 4, 2019 by sd

Thank-you for sharing your experience, we appreciate your feedback.

3 out of 5
The hotel was okay disappointed because we didn't we didn't have a room inside the hotel we had an outside where you enter from the outside like a motel and my husband really didn't care for that and he was very disappointed and my Husband end up leaving before are trip was up.

Posted by on Aug 26, 2018

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3 out of 5
There were many pros and cons with this hotel Pro Large rooms Dependable, friendly shuttle service Nice pool and tiki bar Included breakfast Comfortable beds Good shower Cons Room not ready on checkin Sheet was stained A lot of street noise, including police and fire sirens Room shook, cause unknown No generator for power outages There was a power outage due to an equipment issue for the Keys. I looked outside and most businesses had generators which kicked on. This hotel does not. They have battery operated lights. The phones to the front desk also went out. It was 94 degrees outside and very warm in the hotel. I went downstairs. There was one employee there who was not behind the desk. She stated that the manager was not on property but she was contacting him on his cell phone. The electricity remained out for hours. I contacted the 1800 line open for 24 hours, was asked to fill out a form, NO action was taken, and I was told that it was due to weather. That was a lie. It was due to equipment failure. I will NEVER stay at Courtyard by Marriott again!

Posted by , from Georgia on Aug 7, 2018

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4 out of 5
The staff was somewhat confused on their policies on the use of towels at the pool. They were not clear regarding the recording of Marriott Honored Guest points(never received them). Additionally, their pool bar was not clear about Happy hour costs or food menu’s available.

Posted by on Aug 5, 2018

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5 out of 5

Comfortable hotel, close to Old Town area.

The reception staff were very welcoming when we arrived. Our room was clean and comfortable. The free shuttle bus between the hotel and the Center of town was very useful. We really enjoyed our stay in Key West

Posted by on Feb 22, 2018

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3 out of 5

IRMA!

Wish we could have stayed and enjoyed Key West. Mother Nature had her own agenda though.

Posted by , from L on Sep 7, 2017

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5 out of 5

Confort and quiet room

Pros: hugh room, quiet, cleaniness
We were suprised to find out that our suite was huge! There are two queen beds in each room and there are two super-sized rooms. Being right off the freeway, it's very quiet too. Very family friendily hotel. Not too far from all the key west sites were visiting either. Great staff too.

Posted by , from Nevada on Aug 7, 2017

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5 out of 5

Beautiful hotel!!

This is a great place to stay!! The rooms and grounds are beyond amazing! Breakfast was extremely good. The beach is very small but my kids enjoyed watching the horse shoe crabs and fish from the deck. Staff was very friendly and the shuttle to downtown was very convenient. Pool and tiki bar was beautiful! I highly recommend this place!

Posted by , from Ohio on Jul 13, 2017

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1 out of 5

Shuttle only good feature

Worst Marriott hotel I have ever stayed at. Among other problems, the shower would not turn on. I called the front desk and was talked to as if I had never used a shower. They finally sent someone who struggled with it for several minutes but finally got it on then gestured to me as if to say "see, it works fine." Next day, we couldn't get it to turn on again so we left without showering and don't plan to go back. However, the shuttle was good - safe, courteous and on time drivers.

Posted by on Dec 30, 2016

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About the Courtyard by Marriott Key West Waterfront

Location 3031-41 N Roosevelt Blvd, Key West, FL 33040

Property Features

Courtyard by Marriott Key West Waterfront offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. The business-friendly Courtyard by Marriott Key West Waterfront also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Self parking is free. This 3-star Key West hotel is smoke free.

  • 68 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Miami, FL (MIA-Miami Intl.) (255.1 km / 158.5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Courtyard by Marriott Key West Waterfront offers 68 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. LCD televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Tiki Bar - This poolside bar serves lunch and light fare.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 12 for adults, USD 3 and USD 8 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Key West
  • Courtyard Marriott Key West Waterfront
  • Courtyard Marriott Waterfront Hotel Key West
  • Courtyard Waterfront Key West
  • Courtyard Waterfront Marriott Key West
  • Key West Waterfront
  • Marriott Courtyard Key West
  • Marriott Key West Waterfront
  • Courtyard Marriott Key West Waterfront Hotel
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.