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"Property is dated but very clean. Every staff member we interacted with was phenomenal, friendly and went above and beyond to make our stay excellent. ... " More

By a verified traveler on Mon 07 Jun 2021

Hotel Description

3.5-star hotel near Crown Center

In shopping district

Your stay at this Country Club Plaza Area hotel places you within 2 miles (3 km) of Nelson-Atkins Museum of Art and Uptown Theater. Also, Mill Creek Park is within half a mile (1 km) and University of Missouri-Kansas City is within 2 miles (3 km).

Renovated in 2016

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a coffee shop, and limo/town car service are also offered.

Free Internet, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 257 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include microwaves, room service, and premium bedding.

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$119* Per night/room Jun 20 - Jun 21

Suite, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Suites Country Club Plaza ratings based on 34 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Suites Country Club Plaza

Everyone (12) Couples (6) Family (15)
5 out of 5
Property is dated but very clean. Every staff member we interacted with was phenomenal, friendly and went above and beyond to make our stay excellent.

Posted by on Jun 7, 2021

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5 out of 5
Suite environment, excellent locale, courteous staff, clean facility

Posted by on May 12, 2021

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2 out of 5
The staff were nice and professional. The hotel itself had seen better days, tired and warm. Parking garage was dark and dirty. Room had a hint of smoke.

Posted by on Mar 26, 2021

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4 out of 5
I booked my rooms (2 rooms) 3 weeks in advance and requested adjoining king suites. Upon check in I was given a double room and our friends was given a king suite but on opposite site of the hall and down the hall, not even close. How far in advance does one have to book to get your requests?? It was our birthdays so I was disappointed

Posted by on Jan 17, 2021

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Comment from Hotel Management

Jan 20, 2021 by Robert J.

Anonymous, Thank you for your feedback about your stay! We do make the best attempts to accomodate requests for suite placements. Sometimes, we have to contend with room availability and business needs. It is unfortunate that your stay did not meet or exceed your expectation. Please, feel free to reach out if you have any additional concerns.

4 out of 5
I was not happy about the need for a reservation for the pool, as that was our reason for staying here. We were not told we needed a reservation and almost missed out on this experience.

Posted by , from Olathe on Sep 6, 2020

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Comment from Hotel Management

Sep 7, 2020 by Maurizio Orlando - FOM Hotel Operations

Dear Danielle, I am glad we were able to accommodate your pool time. Please come and see us again next time your travels bring you to Kansas City! Cheers!

4 out of 5
Parking ,underground is not good for anyone, especially at night.

Posted by , from St.louis on Jul 5, 2020

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Comment from Hotel Management

Jul 6, 2020 by Taylor D.

In response to the pandemic, our hotel is currently offering a Self Parking option only. In addition, the hotel is currently offering a reduced nightly parking rate. I know how important it is to have parking options when staying at a full service hotel. We hope to begin our valet offering again in the near future. Thank you for your patience!

5 out of 5
Very nice and helpful at front desk and they took all the necessary COVID precautions. Room was very clean and as advertised. Would stay here again.

Posted by , from St. Louis on Jul 1, 2020

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Comment from Hotel Management

Jul 4, 2020 by Sheraton Suites at the Country Club Plaza

Thanks for staying with us. We appreciate your feedback!

1 out of 5
Tons of unknown charges on receipt. No one to explain the cause it reason of them either.

Posted by on Jun 27, 2020

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Comment from Hotel Management

Jul 6, 2020 by Taylor D.

I can imagine it must be concerning to see charges on your guest folio that you were not expecting. If you still have concerns with your bill, kindly reach out to our hotel directly and ask to speak to accounting. It would be our pleasure to go through your bill line by line to provide an explanation of charges. We hope to speak to you soon and alleviate any concern. Thank you for your feedback

4 out of 5
Excellent customer service, parking is a challenge unless you Valet, which they obviously understand as it is the same charge as self park

Posted by on Feb 26, 2020

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Comment from Hotel Management

Feb 29, 2020 by Emily

Thanks for staying with us. We appreciate your feedback!

3 out of 5
The bed was poor, tub didn’t drain and ice machine on floor didn’t work.

Posted by , from Heber Springs, AR on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by Robert J

We're sorry that you had this type of experience with us we will work hard to resolve these issues.

About the Sheraton Suites Country Club Plaza

Location 770 W 47th St, Kansas City, MO 64112

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 2900 square feet (269 square meters) and includes conference space. An outdoor pool, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Suites Country Club Plaza. For a fee, parking is available. A complete renovation of Sheraton Suites Country Club Plaza was completed in July 2016. This 3.5-star Kansas City hotel is smoke free.

  • 257 guestrooms or units
  • 18 levels
  • 2900 sq ft of conference space
  • 269 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Kansas City International Airport (MCI) (37.3 km / 23.2 mi)
  • Train station: Kansas City Union Station (5.6 km / 3.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Suites Country Club Plaza offers 257 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 27-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekends from 8:00 AM and 11:00 AM.

Sheraton Suites Country Club Plaza has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay, plus a USD .01 deposit
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and access to the heated pool

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization on the guest's credit card for room/tax plus an amount for incidentals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and access to the heated pool. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Heated pool access
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 8.00 per person (approximately)
  • Covered self parking fee: USD 18 per night (in/out privileges)
  • Pet deposit: USD .01
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Suites Country Club Plaza
  • Sheraton Suites Hotel Country Plaza Club
  • Kansas City Sheraton
  • Sheraton Country Plaza Hotel Kansas City
  • Sheraton Hotel Country Plaza
  • Sheraton Kansas City
  • Sheraton Suites Country Club Plaza Hotel Kansas City
  • Sheraton Suites Country Club Plaza Hotel
  • Sheraton Kansas City
  • Kansas City Sheraton
  • Sheraton Hotel Country Plaza
  • Sheraton Country Plaza Hotel Kansas City
  • Sheraton Suites Country Club Plaza Hotel
  • Sheraton Suites Country Club Plaza Kansas City
  • Sheraton Suites Country Club Plaza Hotel Kansas City

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.