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Quality Inn & Suites Kansas City - Independence I-70 East

2.5-star property
4200 S Noland Road, Independence, MO 1-855-201-7819
2.9 out of 5
See all 32 travelocity Reviews

"It was in a very convenient area " More

By a verified traveler on Mon 18 Oct 2021

Points Of Interest

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Hotel Description

Enjoy free breakfast at this Independence hotel

In Independence

You'll be within 3 miles (5 km) of Midwest Genealogy Center and 6 miles (10 km) of Arrowhead Stadium with a stay here. National Frontier Trails Museum and Independence Square are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and onsite conference space. A computer station, luggage storage, and laundry facilities are also on offer.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$64* Per night/room Oct 30 - Oct 31

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn & Suites Kansas City - Independence I-70 East ratings based on 32 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Quality Inn & Suites Kansas City - Independence I-70 East

Everyone (8) Couples (7) Family (10)
2 out of 5
I stayed for only two nights, and was repeatedly given key cards to my room that either didn't work or only worked once. By the time that I checked out, I was on my 9th card.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 12, 2022 by Manager

Hello ASHLEY, Thank you for being a valued guest and for providing us the feedback regarding our room. We hope to someday have another opportunity to host your stay.

1 out of 5
Old and dirty

Posted by on Mar 27, 2022

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Comment from Hotel Management

Mar 31, 2022 by Manager

Hello Vince,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2 out of 5
Check in was great. After that it was certainly mediocre at best. We arrived Wednesday evening and freshen up so Thursday morning after a late breakfast I asked for additional towels and washcloths as I thought housekeeping staff had not yet been to our room. I was informed that housekeepers had Thanksgiving day off. Ok. That’s good. Friday morning we leave for the day and upon our return about 8 pm, we find our bed has not been made (I can live with that) and NO CLEAN TOWELS!! So back down to the lobby to ask for some and I mention that I didn’t realize housekeepers had Friday off. Desk clerk informed me housekeepers come in the morning, clean the rooms and are gone by 5 pm! I then informed him they had NOT cleaned our room, hence my request for clean towels. The carpet in our room had a huge dirty spot next to the easy chair that looked like someone had changed the oil in their car there. The desk chair was in poor condition. The “pleather” was peeling and not just a bit. The heater only blew hot air if the thermostat was set above 70 degrees and heat THEN turned off for at least 15 minutes before turning it back on. Otherwise it blows cold air. We finally figured it out and left the thermostat set on 73 our last night so we wouldn’t be cold! This is not what we expected from this facility as we have stayed there before and found it adequate. We most likely will not stay there again.

Posted by on Nov 28, 2021

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Comment from Hotel Management

Nov 30, 2021 by Manager

Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less service contact. We hope to have a chance to serve you as a guest again in the future.

2 out of 5
The hotel itself is quite dated and both the pool and fitness center not available. Lots of creepy people in parking area at night

Posted by on Nov 7, 2021

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Comment from Hotel Management

Nov 8, 2021 by Manager

Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

1 out of 5
Not clean, smelled horrible, and didn't feel that the locks were secure. I was informed that one door to the outside was never locked.

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 27, 2021 by Manager

I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

5 out of 5
It was in a very convenient area

Posted by on Oct 18, 2021

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Comment from Hotel Management

Oct 19, 2021 by Manager

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

3 out of 5
Outside the property is sketchy. A lot of homeless people hanging out and sleeping. I definitely didn’t feel safe walking outside at night. In side is really nice except the beds are super uncomfortable! Besides that it wasn’t bad

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 10, 2021 by Manager

We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our property. We hope you will return so that we can provide you an even superior experience.

2 out of 5
Not coming back

Posted by , from CORVALLIS on Sep 20, 2021

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Comment from Hotel Management

Sep 21, 2021 by Manager

On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

3 out of 5
The doors to enter to the rooms were locked. Not even using the keys would open them. The hall way and rooms had a cigarettes smell. The room was not clean enough.

Posted by on Sep 16, 2021

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Comment from Hotel Management

Sep 16, 2021 by Manager

Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2 out of 5
The room was filthy. Bed spread was stained, the room smelled of mildew

Posted by on Aug 11, 2021

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Comment from Hotel Management

Aug 13, 2021 by Manager

"We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

About the Quality Inn & Suites Kansas City - Independence I-70 East

Location 4200 S Noland Road, Independence, MO 64055

Renovations + Closures

The following facilities or services will be unavailable from February 14 2022 to December 31 2022 (dates subject to change):

  • Breakfast
  • Fitness facilities
  • Meeting facilities
  • Swimming pool

The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:

  • Business center
  • Fitness facilities
  • Meeting facilities
  • Swimming pool

The property will be renovating from February 14 2022 to December 31 2022 (completion date subject to change). The following areas are affected:

  • Fitness facilities
  • Meeting facilities
  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 2800 square feet (260 square meters) and includes conference space. The business-friendly Quality Inn & Suites Kansas City - Independence I-70 East also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This Independence hotel is smoke free.

  • 87 guestrooms or units
  • 2 levels
  • 2800 sq ft of conference space
  • 260 sq m of conference space
  • Breakfast available (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Independence Station (8.2 km / 5.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites Kansas City - Independence I-70 East offers 87 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Independence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free self-serve breakfast daily from 6:00 AM to 9:00 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Hotel Names

  • Quality Inn Kansas City East Independence MO
  • Quality Kansas City East Independence MO
  • Quality Inn Kansas City Independence I-70 East
  • Quality Inn Kansas City Independence I-70 East
  • Quality Kansas City Independence I-70 East
  • Quality Inn & Suites Kansas City - Independence I-70 East Hotel
  • Hotel Quality Inn & Suites Kansas City - Independence I-70 East
  • Quality Inn Suites Kansas City East Independence MO
  • Quality Inn Suites Kansas City Independence I 70 East
  • Quality Inn
  • Quality

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.