2/10 Terrible
Paul
Apr 23, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked into this room and immediately left, the room was terrible, the sheets were dirty, the pillow cases were yellow, the wall paper was filthy and peeling off, the bath was dripping and not draining away so there was an inch of dirty water in the bottom and the curtains were way to small for the window and were held together with bulldog clips letting a lot of light in. Outside of the terrible room the car park was frequented by about 6 drug addicts leaning on the cars. The car park was very tight and also used by the very busy liquor store under hotel, I didn’t feel my hire car would be safe there overnight. Under the hotel there is also a bar that had very loud music on with a lot of drunk people in. Also in the bar is an unlocked door that leads to the hotel lobby and stairs where I saw a few people walk through and up the stairs without any challenge from the reception staff, I felt this was very unsafe having children with me. When complaining about all of this I was told there were no other rooms available so we decided to leave, we weren’t offered any of the money back but decided it was worth loosing the money and staying somewhere else. On returning to The UK I complained on 4 separate occasions to Expedia as this hotel is not as they advertised, I haven’t had any replies on the first 3 attempts, today I was told the hotel offered us other rooms and accommodation in a partner hotel, this was a complete lie, why would I have turned down this option?
Paul
Stayed 1 night in Mar 2025