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Recent Kalihi hotel reviews by fellow wanderers

Holiday Inn Express Waikiki by IHG

4 out of 5

Posted less than an hour ago

Travelocity Verified Review

"Room was clean . Staff very kind. Only reason rating 4 stars is the elevators are small and take so long. We were on 37th floor and literally took 10 + minutes or so to get to lobby or back up to room. Had to take it into account when getting Ubers as well. Beautiful property and great ocean view from our room !"

A verified traveler stayed at Holiday Inn Express Waikiki by IHG

Sheraton Waikiki Beach Resort

4 out of 5

Posted 10 hours ago

Travelocity Verified Review

"Great Location and Spacious Rooms, but Disappointing Customer Service The hotel has a great location, right by the beach, and the rooms are large, spacious, and comfortable. Unfortunately, the customer service was the most disappointing part of our stay. The staff generally seemed unfriendly, unhelpful, and not particularly interested in accommodating guests. Almost every time we approached someone with a request, the response was simply “no,” with little effort to offer alternatives or find a solution. For example, we arrived at the bar at 9:36 PM, well before the stated last call at 9:45 PM and closing time at 10 PM. Despite this, the staff refused to serve us, even when we asked if we could simply order drinks to go. Another frustrating experience happened when I accidentally left an item of clothing in our room. I had to speak with three or four different employees before anyone made a genuine effort to help. Most simply told me they couldn’t find it, without showing much concern or willingness to investigate. Eventually, one employee took the time to help and managed to locate my shirt. I truly appreciated that person’s assistance, but it shouldn’t have taken so much effort to receive such basic help. Overall, the hotel itself has a lot going for it, especially its location and spacious accommodations. However, the lack of warmth, hospitality, and willingness to assist guests really affected our experience."

A verified traveler stayed at Sheraton Waikiki Beach Resort