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The Towers at Lotte New York Palace

5.0 star property
Family-friendly 5-star hotel near 5th Avenue

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The Towers at Lotte New York Palace

Photo gallery for The Towers at Lotte New York Palace

Penthouse Suite | Living area | 42-inch plasma TV with cable channels, TV, video-game console
Suite (Jewel Triplex) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Exterior
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Penthouse, Tower (Triplex) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Overview of The Towers at Lotte New York Palace

Reviews
9.2

Wonderful

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
455 Madison Avenue, New York, NY, 10022
  • Popular LocationRockefeller Center6 min walk
  • Popular LocationGrand Central Terminal10 min walk
  • Popular LocationTimes Square11 min walk
  • AirportNew York, NY (LGA-LaGuardia)27 min drive

Room options

View all photos for Suite, 3 Bedrooms, View, Tower

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 3 Bedrooms, View, Tower

  • City view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, View, Tower

View from room

Suite, 2 Bedrooms, View, Tower

  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Tower

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Room, 1 King Bed, Tower

  • 465 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds, Tower

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Room, 2 Queen Beds, Tower

  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Corner (Towers)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed with Sofa bed, Corner (Towers)

  • 1210 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Tower

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 King Bed with Sofa bed, Tower

  • 655 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Jewel Triplex)

Suite (Jewel Triplex) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Jewel Triplex)

  • 5000 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse, Tower (Triplex)

Penthouse, Tower (Triplex) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Penthouse, Tower (Triplex)

  • 5000 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Corner (Towers)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 2 Bedrooms, Corner (Towers)

  • 1675 sq ft
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, Accessible, Corner (Corner)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Accessible, Corner (Corner)

  • 1210 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Accessible, Corner (with Pantry, Towers)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Accessible, Corner (with Pantry, Towers)

  • 1210 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Corner (with Pantry, Towers)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Multiple Beds, Corner (with Pantry, Towers)

  • 1210 sq ft
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Executive Suite, Accessible, Tower

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Suite, Accessible, Tower

  • 655 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, 1 King Bed, Accessible, Tower

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Room, 1 King Bed, Accessible, Tower

  • 465 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Tower

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Accessible, Tower

  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hastens Suite

Hastens Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Hastens Suite

  • 2500 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom, View, Tower

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, View, Tower

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite | Living area | 42-inch plasma TV with cable channels, TV, video-game console

Penthouse Suite

  • 5000 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Imperial Suite

Imperial Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Imperial Suite

  • 3600 sq ft
  • City view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Suite, 1 Bedroom, Tower (King)

42-inch plasma TV with cable channels, TV, video-game console

Suite, 1 Bedroom, Tower (King)

  • 1065 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Studio Suite, 2 Queen Beds, Tower

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Studio Suite, 2 Queen Beds, Tower

  • City view
  • Sleeps 4
  • 2 Queen Beds

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$1,147 total
includes taxes & fees
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About the neighborhood

New York

City center retreat .A stay at this Manhattan hotel places you steps from St. Patrick's Cathedral and a 5-minute walk from 5th Avenue. Rockefeller Center and Radio City Music Hall are also within half a mile (1 km).

What's nearby

  • 5th Avenue - 2 min walk
  • Rockefeller Center - 6 min walk
  • Grand Central Terminal - 10 min walk
  • Times Square - 11 min walk
  • Broadway - 12 min walk

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • David Yurman at Saks Fifth Avenue - 3 min walk
  • Mangia - 2 min walk
  • Starbucks - 1 min walk
  • Toasties - 1 min walk
  • Duke Eatery - 3 min walk

About this property

The Towers at Lotte New York Palace

Family-friendly 5-star hotel near 5th Avenue
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi and wired Internet. A health club, spa services, and multilingual staff are also featured at the luxury The Towers at Lotte New York Palace. For a fee, parking is available.

This 5-star New York hotel is smoke free.

  • 176 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Towers at Lotte New York Palace offers 176 air-conditioned accommodations with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, French, Italian, Korean, Portuguese, Russian, Spanish

Property amenities

Family friendly

  • DVD player
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Area shuttle
  • Secured, covered valet parking on site (USD 90 per day; includes in/out privileges)

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: USD 16 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Health club
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch plasma TV with premium cable channels
  • DVD player
  • iPod dock
  • Pay movies
  • Video game console

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Food and drink

  • Dishwasher
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16–26 per person
  • Covered valet parking fee: USD 90 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

How close is The Towers at Lotte New York Palace to the airport?

The Towers at Lotte New York Palace is 2.2 mi (4-min drive) away from the New York, NY (NYS-Skyports Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at The Towers at Lotte New York Palace?

As of May 2, 2024, prices found for a 1-night stay for 2 adults at The Towers at Lotte New York Palace on May 24, 2024 start from $1,010.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Towers at Lotte New York Palace have an airport shuttle?

Airport shuttle services are not available at The Towers at Lotte New York Palace.

Does The Towers at Lotte New York Palace offer free breakfast?

Free breakfast isn’t provided at The Towers at Lotte New York Palace, but cooked-to-order breakfast is offered for a fee of between USD 16 and 26 per person.

Is there a casino at The Towers at Lotte New York Palace?

No, there is no casino at this hotel, but Resorts World Casino (19-min drive) is nearby.

What time is check-in at The Towers at Lotte New York Palace?

Check-in start time: 4:00 PM; Check-in end time: 2 AM.

Is there free parking at The Towers at Lotte New York Palace?

Free parking is not available at this hotel. Valet parking is available for USD 90 per day.

Does The Towers at Lotte New York Palace have a pool?

The Towers at Lotte New York Palace does not have a pool.

Does The Towers at Lotte New York Palace have a restaurant?

Yes, there is a restaurant on site.

Does The Towers at Lotte New York Palace have a spa?

This hotel doesn't have a spa, but it does offer massages, facials, and body treatments.

How close is The Towers at Lotte New York Palace to downtown New York?

The Towers at Lotte New York Palace is 3.5 mi away from New York.

The Towers at Lotte New York Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 389 out of 539 reviews" "
Rating 8 - Good. 84 out of 539 reviews" "
Rating 6 - Okay. 38 out of 539 reviews" "
Rating 4 - Poor. 17 out of 539 reviews" "
Rating 2 - Terrible. 11 out of 539 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great.
Stayed 2 nights in Jan 2024

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy room near Rockefeller center
Staff is extremely helpful and courteous. Elevators are speedy. Hotel is elegant and clean. Perfect room size for a family of 4. When we arrived early, we were notified that our room was ready early and allowed to gain access without additional fees. SUPER appreciated this since we’re tired from travel. Location is convenient and walkable to many shops and restaurants including Central Park. Would definitely stay again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Carolina

Liked: Staff & service, property conditions & facilities
Very nice
Stayed 8 nights in Dec 2023

10/10 Excellent

Bo

Stayed 1 night in Dec 2023

2/10 Terrible

prakash

Traveled with family
Disliked: Staff & service
They gave away our room had no empathy suggested separating us from our kids. They were understaffed and overwhelmed.No customer service, Terrible!!!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and it is always amazing. The staff is the best and always greets you with a smile. Clean rooms, comfortable beds, fabulous location. Love it - we will be back!
Stayed 4 nights in Dec 2023

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

AMANDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were top notch for first timers visiting New York. The hotel was beautifully decorated and always clean. Highly recommend.
Stayed 3 nights in Dec 2023

4/10 Poor

Gevorg George

Disliked: Staff & service
Stayed 4 nights in Dec 2023

6/10 Okay

Bryan

Stayed 1 night in Dec 2023