Staff was excellent. Very knowledgeable. Down to earth types for NYC. If you are looking for extravagant, look elsewhere. If you are looking for a side street quiet for NYC kinda place that gives you what you need with a bit of charm. Right near to the Empire State Building, Macy and subway access, food to the left, Empire State Building and groceries to the right then right around first coner (CVS) all right here! The elevator is possessed, beware! Great place to hang your hat, wash up, eat in by DoorDash or food you bring or what-not and do New York.