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4.2 out of 5

"My fiance & I were using this hotel while house hunting. The first night, we noticed a bug in the bed, these bugs/roaches were seen throughout our ent ... " More

By a verified traveler on Sun 22 Jul 2018

Hotel Description

Jacksonville guestrooms with kitchens

In Jacksonville

You'll find Coastal Carolina Community College and Jacksonville Mall within 2 miles (3 km) of this hotel. Pelletier House and Onslow County Vietnam Veterans Memorial are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. Enjoy the fitness center and conveniences like a snack bar/deli and laundry facilities.

Free WiFi, kitchens

The 95 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, DVD players, and TVs with cable channels. Weekly housekeeping is available.

Studio Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Bathtub (MOBILITY)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Candlewood Suites Jacksonville ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Candlewood Suites Jacksonville

Everyone (5) Couples (1) Family (1)
4 out of 5
The TV was disconnected for odd reasons in one room; outside the facility looks a bit rundown; inside is ok; one of the dryers had the electrical cable cut (!);

Posted by on May 23, 2019

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5 out of 5
Every staff member was nice. The "borrow" what you need closet was cool...and we used it for a bottle opener. The kitchenette was way nicer and well equipped than most, too!!

Posted by on Apr 14, 2019

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1 out of 5
why the hotel appeared clean at the start and the staff was friendly; we found roaches in the restroom the following morning. After notifying the staff we will no longer be able to stay with such conditions; we were told after prepay we would not be refunded the next night stay. Even though we've checked out at 9 a.m. and had used no amenities. Unless you count a cockroach as an amenity they can have him.

Posted by on Jan 2, 2019

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4 out of 5

In the heart of Jacksonville

Pros: Customer service was really understanding and nice. Pet-friendly with no restrictions. Free laundry. Convenient enough.
Cons: Wish they could offer free breakfast instead of giving customers kitchens (which could decrease their fire alarms).
Location: Close to all the major stores (Wal-Mart, Target, etc) and restaurants. Has a mall 5-10 mins away.
My fiance & I were using this hotel while house hunting. The first night, we noticed a bug in the bed, these bugs/roaches were seen throughout our entire stay. Went through 3 Fire Alarms (1 alarm went off at 1 am and lasted until 2:30 am while we waited outside anxiously to go back in). The one time we ask for room service, no one ever came. With all of our complaints, we at least got a free night from the general manager. Although we are STILL going through issues with the rewards program, this hotel was decent with minor annoying issues.

Posted by , from Jacksonville, NC on Jul 22, 2018

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Comment from Hotel Management

Sep 5, 2018 by Gretchen

Thank you for sharing your experience with us. We sorry that you experienced so many fire alarms during your stay with us. They usually don't happen that often. We hope that if you are ever in the area that you will give us another opportunity to serve you .

4 out of 5

My Experience at Candlewood

There are no comfortable chairs to relax in. One side of the bed does not have room to maneuver safely in and out of bed.

Posted by , from New Bern, NC on Dec 11, 2017

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Comment from Hotel Management

Jan 27, 2018 by Sincerely, Sales Management

Thank you so much for your feedback. I apologize for the delay in getting back to you. Please feel free to let us know when you are not satisfied in the room and we will be happy to move you to another room that is to your satisfaction.

5 out of 5

Nice hotel close convince to everythong

Hotel staff was excellent and took care of my needs

Posted by on Apr 17, 2017

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Comment from Hotel Management

May 3, 2017 by Rea Denny

We are very happy to learn that our staff met your expectations. It is our commitment to ensure to delight our guests. Thank you very much and we look forward to welcome you to Candlewood Suites.

5 out of 5

Most comfortable bed I have ever slept on

Pros: Everything
Cons: keep doing what they're doing.
Location: Easy access from 17 and Western, near the Marine Corps base, lots of resturants.
The staff was helpful to the fullest extent! They were knowledgeable of the area and was there to assist night or day! I will stay there again.

Posted by , from Dallas, Texas on Mar 29, 2017

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Comment from Hotel Management

May 3, 2017 by Rea Denny

Hi Guy, Thank you so much for sharing your experience in our hotel. We are very pleased to learn that we met your expectations. The management and staff our working hard to provide impeccable service to our guests and leave a lasting impression. We hope to welcome you back to Candlewood Suites.

5 out of 5

Simply outstanding

I must say the room was perfect and had great household features for a better price than most hotels i've ever stayed at. Would definitely recommend this to anyone! 

Posted by , from Jacksonville, NC on Oct 2, 2013

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4 out of 5

A good quite hotel

Pros: Close restaurants, Quiet
We enjoyed staying at this hotel. It was surprisingly quite and peaceful considering it was next door to a large dept.\ grocery store and strip mall which was a plus in my books. It was a good clean hotel with polite and helpful staff. If we vacation there again this it where we'll be staying, and I would recomend this hotel to anyone.

Posted by on Oct 27, 2012

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4 out of 5

nice people

Pros: Close restaurants, Free Internet
Loved the free internet and laundry gym was nice and extremely close to walmart to stock up your kitchen and also a red big to watch movies in the dvd player.

Posted by , from Washington, USA on Feb 24, 2012

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About the Candlewood Suites Jacksonville

Location 119 Penny Ln, Jacksonville, NC 28546

Property Features

There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A fitness center, barbecue grills, and a picnic area are also featured at the business-friendly Candlewood Suites Jacksonville. Self parking is free.

  • 95 guestrooms or units
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Jacksonville, NC (OAJ-Albert J. Ellis) (30.9 km / 19.2 mi)
  • Parking: Free self parking

Room Amenities

Candlewood Suites Jacksonville offers 95 air-conditioned accommodations with DVD players and complimentary newspapers. Cable television is provided. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 10 PM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 10 per accommodation, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Jacksonville
  • Candlewood Suites Hotel Jacksonville
  • Candlewood Suites Jacksonville
  • Jacksonville Candlewood Suites
  • Candlewood Suites - Jacksonville Hotel Jacksonville
  • Candlewood Suites Jacksonville Hotel
  • Candlewood Jacksonville
  • Jacksonville Candlewood Suites

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.