Explore Horizon City Spa Hotels & Wellness Resorts

"This used to be our favorite Hotel , with this stay it made me change my mind , First thing as I got there at 2:50 pm 10 mins before check in time they told me my room was not ready, that I had to wait. They told me I had to wait 30 mins , after 30 mins passed by I went to front desk they told me I had to wait another 30min to an 1 hr so they can have it ready . I went back at 4:30 and finally it was ready ! Ok so far I understand it was busy but as soon as I enter my room I can tell my room was not well clean , One of the beds had eyelashes stick to the fitted sheet and another one in the end of the bed . There was trash on the floor on the sides of the bed ( they were cover with the skirts of the bed) 2 hand towels were dirty and had stains , 2 big towels also had Cheetos stains or that’s what I want to believe it was . I talk to the front desk and also by text and they didn’t care at all , they told me they were going to go and change the bedding sheets and never came by. I had to ask for extra sheets so I can put them on top so I can put my kids to sleep. I’m VERY DISAPPOINTED of this stay ! For sure I’ll stop recommending this hotel! "

"The room was spacious and clean with a very welcoming atmosphere. All staff we encountered were pleasant and helpful, especially Esteban, at breakfast. "

"Clean Room and staff was amazing."