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Hotel Indigo El Paso Downtown by IHG

3.5 star property
3.5-star hotel near Paso del Norte International Bridge

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Photo gallery for Hotel Indigo El Paso Downtown by IHG

Outdoor pool, open 8:00 AM to 10:00 PM, free cabanas
Property preview
Suite, 1 King Bed | Room amenity
Meeting facility
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

View in a map
325 N. Kansas Street, El Paso, TX, 79901
  • Place, Plaza Theater
    ‪5 min walk‬
  • Place, Judson F. Williams Convention Center
    ‪9 min walk‬
  • Place, University of Texas at El Paso
    ‪19 min walk‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(78 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible

7.2 out of 10
Good
(5 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(16 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Suite, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(12 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

El Paso

Downtown El Paso stay.Within a 10-minute walk of this Downtown El Paso hotel, you'll find San Jacinto Plaza and Plaza Theater. El Paso Museum of Art and Southwest University Park are also within half a mile (1 km).

What's nearby

  • Plaza Theater - 5 min walk - 0.3 miles
  • Abraham Chavez Theater - 7 min walk - 0.4 miles
  • Judson F. Williams Convention Center - 9 min walk - 0.5 miles
  • El Paso Downtown Artist and Farmer's Market - 12 min walk - 0.7 miles
  • University of Texas at El Paso - 19 min walk - 1.0 mile

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 16 min drive

Restaurants

  • ‪Coffee Box - ‬4 min walk
  • ‪Wxyz - ‬3 min walk
  • ‪Church Bar - ‬3 min walk
  • ‪Park Tavern - ‬3 min walk
  • ‪Mamacitas - ‬1 min walk

About this property

Hotel Indigo El Paso Downtown by IHG

3.5-star hotel near Paso del Norte International Bridge
Hotel Indigo El Paso Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. A library, a terrace, and a vending machine are also featured at the business-friendly Hotel Indigo El Paso Downtown by IHG. Parking is available for a fee.

This 3.5-star El Paso hotel is smoke free.

  • 119 guestrooms or units
  • 12 levels
  • Deli
  • Cabanas by the pool (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Library
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Indigo El Paso Downtown by IHG offers 119 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with satellite channels and pay movies. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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The Plaza Hotel Pioneer Park
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, 1,400 reviews
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The price is $221
Dec 18 - Dec 19
Total with taxes and fees
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Property amenities

Family friendly

  • Crib (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Pay movies
  • TV with satellite channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lbs per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Covered valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo El Paso By Ihg El Paso
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown by IHG Hotel
Hotel Indigo El Paso Downtown an IHG Hotel
Hotel Indigo El Paso Downtown by IHG El Paso
Hotel Indigo El Paso Downtown by IHG Hotel El Paso

Frequently asked questions

How close is Hotel Indigo El Paso Downtown by IHG to the airport?

Hotel Indigo El Paso Downtown by IHG is 8.2 mi (16-min drive) away from the El Paso International Airport (ELP) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Indigo El Paso Downtown by IHG?

As of Nov 23, 2025, prices found for a 1-night stay for 2 adults at Hotel Indigo El Paso Downtown by IHG on Dec 23, 2025 start from $90.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Indigo El Paso Downtown by IHG have an airport shuttle?

Airport shuttle services are not available at Hotel Indigo El Paso Downtown by IHG.

Does Hotel Indigo El Paso Downtown by IHG offer free breakfast?

Free breakfast isn’t provided at Hotel Indigo El Paso Downtown by IHG, but cooked-to-order breakfast is offered for a fee of between USD 0 and 18 per person. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at Hotel Indigo El Paso Downtown by IHG?

No, there is no casino at this hotel, but Sunland Park Racetrack and Casino (10-min drive) and Speaking Rock Entertainment Center (15-min drive) are nearby.

What time is check-in at Hotel Indigo El Paso Downtown by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Indigo El Paso Downtown by IHG?

Free parking is not available at this hotel. Valet parking is available for USD 21 per day.

Does Hotel Indigo El Paso Downtown by IHG have a pool?

Hotel Indigo El Paso Downtown by IHG features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Hotel Indigo El Paso Downtown by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Indigo El Paso Downtown by IHG have a spa?

There are no spa services available at this hotel.

How close is Hotel Indigo El Paso Downtown by IHG to downtown El Paso?

Hotel Indigo El Paso Downtown by IHG is 0.1 mi away from El Paso.

Reviews

Hotel Indigo El Paso Downtown by IHG Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 638 out of 1004 reviews
Rating 8 - Good. 164 out of 1004 reviews
Rating 6 - Okay. 75 out of 1004 reviews
Rating 4 - Poor. 51 out of 1004 reviews
Rating 2 - Terrible. 76 out of 1004 reviews

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful would love to stay there again
Stayed 1 night in Aug 2025

4/10 Poor

Cedrick

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is very aged. Rooms and halls are very hot and stuffy. Room had a lot of dust on many things. The shower had a big rust hole which resulted in the room below me leaking and maintenance having to come in my room mid stay. Pool is nice but was very cloudy and muggy. Bad area is nice.
Stayed 2 nights in Aug 2025

10/10 Excellent

Esmeralda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was so kind! we stayed here for a show happening in San Jacinto Plaza, and we loved it everyone took care of us. Will be coming back 💕
Stayed 2 nights in Aug 2025

10/10 Excellent

Daniela

Stayed 5 nights in Aug 2025

10/10 Excellent

Hilario

Stayed 1 night in Aug 2025

4/10 Poor

AHMAD

Traveled with family
Disliked: Amenities, property conditions & facilities
Toilet was not working, had keep feeling the water in it every time we used it to flush it.
Stayed 1 night in Aug 2025

10/10 Excellent

Emmanuel

Stayed 1 night in Aug 2025

6/10 Okay

CINDY, Valley stream

Traveled with group, Business traveler
I always stay at this hotel but this time the water was shut off.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ryan

Stayed 2 nights in Aug 2025

10/10 Excellent

L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Brittney

Stayed 1 night in Jul 2025

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Outdated and No Hot Water.

There was literally no hot water in our room. It was horrible. The whole room is terribly dingy. The look is modern but upon closer inspection it is very dinged up and old.
Stayed 1 night in Aug 2025

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing upon check-in. The room was nice and the layout was relaxing.
Stayed 1 night in Aug 2025

8/10 Good

Brian

Traveled with family
Liked: Staff & service, room comfort

Great Spot to Stay in El Paso Downtown

Overall the Hotel Indigo was a great experience. For our first time to El Paso it provided at GREAT location to access downtown, the baseball game, and many restaurants within walking distance. The valet service was fast and attentive so there was very little wait. The Indigo staff was overall good. William was the front desk attendant and was attentive to several questions I had including local food options (they were perfect suggestions to!) The rooms were easy to get to and the security features with the room cards were nice as well. There were a couple of issues that were disappointing. The AC in our room did not keep the room cold and in fact was more humid than cold. We told the staff but there attempt to fix did not do much. The ceiling above the shower looked to be patched but the paint and the area was not well finished and looked pretty rough. In the men's restroom in the lobby there appeared to be some patch work done behind a large portion of the wall in the stall. It was not painted or attended to so it looked pretty rough. All in all I liked my stay at the Indigo and would return! The fixes and attention to detail would only make it that much better!
Stayed 3 nights in Jul 2025

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Frances

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friends wedding

Our stay was great! Nice clean hotel the beds were comfy and the shower had great pressure. We had a pool view and it was pretty
Stayed 2 nights in Jul 2025

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Angelica

Traveled with group
Found dirty sock. Parking attendants rude. Some bar staff difficult to wrangle down.
Stayed 1 night in Jul 2025

6/10 Okay

Mike

Stayed 2 nights in May 2025

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar staff was fantastic. Rooms were clean and well maintained. Great experience, beautiful views, wonderful people!!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Christopher

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025