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4.3 out of 5

"Do not trust your car to the on-site Valet. Our brand new truck came back to us with a huge door ding. When I called to report it I was told that on ... " More

By a verified traveler on Fri 25 Jun 2021

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Hotel Description

3.5-star hotel near University of Texas at El Paso

Downtown El Paso stay

Your stay at this Downtown El Paso hotel places you within 3 miles (5 km) of University of Texas at El Paso and El Paso Zoo. Plaza Theater and El Paso Museum of Art are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a gym on site, and a 24-hour front desk and a terrace are also provided.

Free WiFi, satellite TV

The 119 guestrooms have TVs with satellite channels and offer free WiFi and room service. Other amenities include coffee/tea makers, free newspapers, and hair dryers.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$114* Per night/room Nov 7 - Nov 8

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking (Communication, Transfer Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, Accessible (Mobility Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Indigo El Paso Downtown, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Indigo El Paso Downtown, an IHG Hotel

Everyone (5) Couples (2)
5 out of 5
na

Posted by on Jul 27, 2021

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4 out of 5
Do not trust your car to the on-site Valet. Our brand new truck came back to us with a huge door ding. When I called to report it I was told that once we leave the property there is nothing I can do. Unfortunately we didn’t notice the ding until we stopped for gas in New Mexico. Our AC in the room did not work and dialing zero as stated on the paper we were given upon check in did not ring to anyone. We had scheduled plans that we couldn’t wait around and change rooms. Made for an uncomfortable night sleep and the door ding on our new truck topped it all off. We stayed here on our way in and everything was great, bummer that the second time around was such a bad experience.

Posted by on Jun 25, 2021

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5 out of 5

Posted by on Jun 13, 2021

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5 out of 5

Posted by on Jul 9, 2020

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4 out of 5
The room was sooo beautiful and relaxing. Room was unique and tasteful.

Posted by on Jul 5, 2020

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5 out of 5

Posted by on Dec 29, 2019

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5 out of 5

Posted by on Feb 20, 2019

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1 out of 5
Horrible experience.Will not recommend this hotel to anyone.

Posted by on Feb 17, 2019

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About the Hotel Indigo El Paso Downtown, an IHG Hotel

Location 325 N. Kansas Street, El Paso, TX 79901

Property Features

Hotel Indigo El Paso Downtown, an IHG Hotel offers its guests an outdoor pool and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and a meeting room. The business-friendly Hotel Indigo El Paso Downtown, an IHG Hotel also features a terrace, dry cleaning/laundry services, and room service (during limited hours). Parking is available for a fee. This 3.5-star El Paso hotel is smoke free.

  • 119 guestrooms or units
  • 12 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: El Paso Union Depot (2 km / 1.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Indigo El Paso Downtown, an IHG Hotel offers 119 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with satellite channels and pay movies. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

Hotel Indigo El Paso Downtown, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25.0 per stay.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Weight limit: 165 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 12 per person (approximately)
  • Covered valet parking fee: USD 15 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Indigo El Paso Downtown
  • Indigo El Paso Downtown
  • Indigo Paso Downtown, An Ihg
  • Hotel Indigo El Paso Downtown
  • Hotel Indigo El Paso Downtown, an IHG Hotel Hotel
  • Hotel Indigo El Paso Downtown, an IHG Hotel El Paso
  • Hotel Indigo El Paso Downtown, an IHG Hotel Hotel El Paso

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.