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The Capitol Hotel, Ascend Hotel Collection

3-star property
440 Asylum St, Hartford, CT 1-855-201-7819
3.3 out of 5
See all 10 travelocity Reviews

"The Capitol Hotel is well located near the train station. There is a lovely park across the street and restaurants close by. " More

By a verified traveler on Mon 25 Apr 2022

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Hotel Description

3-star hotel near XL Center

Heart of Hartford

A stay at this Downtown Hartford hotel places you within half a mile (1 km) of XL Center and 2 miles (3 km) of Connecticut Convention Center. Hartford Hospital and Mark Twain House are also within 2 miles (3 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free full breakfast and free WiFi. Traveling on business? Take advantage of the 2 conference rooms, express check-out, and laundry service. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, flat-screen TVs

The 96 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and coffee/tea makers. Free newspapers, free local calls, and hair dryers are also available.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$105* Per night/room May 23 - May 24

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, View (Premium View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Capitol Hotel, Ascend Hotel Collection ratings based on 10 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Capitol Hotel, Ascend Hotel Collection

Everyone (5) Couples (2) Family (3)
5 out of 5
The Capitol Hotel is well located near the train station. There is a lovely park across the street and restaurants close by.

Posted by , from BROOKLYN on Apr 25, 2022

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Comment from Hotel Management

Apr 28, 2022 by Jake Shepherd - General Manager

So glad to hear you enjoyed your stay with us Wesley. We all hope to welcome you back soon.

2 out of 5
Check-in was the worst - we were given an already-occypues room initially. Room just had a general "not clean" feel, and seeing the hole I'm the wall behind the bathroom light plugged with toilet tissue was kind of stunning.

Posted by , from HARVARD on Nov 8, 2021

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Comment from Hotel Management

Nov 8, 2021 by Jeff M

William, thank you for taking the time to leave your review. We're sorry to hear that you experienced some maintenance issues in your room. We will be sure to share your feedback with our management team to make sure that we remedy these items for future guests.

3 out of 5
The issue i had was the cleaning. There was dust build up on the furniture which i had to wipe and the bed sheets had too many stains. I had to ask for clean sheets and put them on the bed. The staff was great.

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 22, 2021 by GM

Dear Valued Guest Thank you for being our guest. I sincerely apologize that you had this experience. Clearly this room should not have been entered into our system as ready to sell. We take our commitment to clean very seriously and will work hard to make sure a similar mistake is not made in the future. Thank you for the staff comment, which is very much appreciated. We sincerely hope you will provide us with another opportunity in the future to provide you with a superior stay experience. Yours in hospitality Scott McKay General Manager

1 out of 5
Before I start, I booked at this hotel before and had 0 problems. However, the 2nd time around, changed my mind about this establishment. When I first arrived

Posted by on Feb 21, 2020

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Comment from Hotel Management

Mar 12, 2020 by GM

Dear valued guest, Please accept my sincerest apologies if we caused you to have a negative stay experience. We value you as a guest and hope to have another chance to serve you. Warmest Regards, Scott McKay General Manager

5 out of 5
We were given a beautiful room overlooking the park. It was the most breathe taken view.

Posted by on Nov 25, 2019

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Comment from Hotel Management

Dec 2, 2019 by Cheryl LeBlanc

appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, WE hope to see you soon! Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

3 out of 5
Location is perfect- view is great... just was not a fan of how our room was kept. Bugs in the drawers, yuck on the bedskirt, dust on everything and the air unit looked gross/broken

Posted by on Nov 24, 2019

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Comment from Hotel Management

Dec 2, 2019 by Cheryl LeBlanc

Thank you for taking the time to tell us about your experience at the Capitol Hotel. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience that you experienced. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At the Capitol Hotel, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at The Capitol Hotel the next time your travel plans require lodging. Very truly yours, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

4 out of 5

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 18, 2019 by Cheryl LeBlanc

I appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, WE hope to see you soon! Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

3 out of 5

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 18, 2019 by Cheryl Leblanc

I appreciate your review regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the experiences our guests have at our hotels. We strive to continuously improve the quality of our services. Thank you again for sharing your experience, WE hope to see you soon! Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

5 out of 5

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 19, 2019 by GM

I appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one. Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

2 out of 5
The property was good but some of the staff were not considerate and helpful.

Posted by on Feb 9, 2019

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Comment from Hotel Management

Mar 12, 2019 by GM

Thank you for taking the time to tell us about your experience at the Capitol Hotel. Please accept our sincerest apologies for the staff that was not considerate to you during your stay. I can assure you that I will make sure measures will be taken to ensure a similar situation does not occur in the future. At the Capitol Hotel, it is our intention to have your confidence. Please know that we value you as our guest and appreciate your business. Thank you for sharing and I hope you will give us the opportunity the next time your travel plans require lodging. Very truly yours, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

About the The Capitol Hotel, Ascend Hotel Collection

Location 440 Asylum St, Hartford, CT 06103

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is available daily. WiFi is free in public spaces. There are 2 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and an arcade/game room are also featured at the business-friendly The Capitol Hotel, Ascend Hotel Collection. For a fee, parking is available. This 3-star Hartford hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 9 levels
  • Built in 1960
  • Full breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Hartford Union Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Capitol Hotel, Ascend Hotel Collection offers 96 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 40 -inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 80 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 35.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.