"The staff were all very friendly and professional. The street location, hotel front and lobby did not make a superior impression, but the view of the ... " More
Heart of Hartford
At this Downtown Hartford hotel, you'll be within a 5-minute walk of Bushnell Park and XL Center. Hartford Downtown Farmers Market and Hartford Stage are also within half a mile (1 km).
Renovated in 2016
This hotel doesn't skimp on freebies - guests receive free full breakfast and free WiFi. Traveling on business? Take advantage of the 2 conference rooms, express check-out, and laundry service. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.
Oct 21, 2022 by Angel
Thank you for your feedback it is very important to us.
Apr 28, 2022 by Jake Shepherd - General Manager
So glad to hear you enjoyed your stay with us Wesley. We all hope to welcome you back soon.
Nov 8, 2021 by Jeff M
William, thank you for taking the time to leave your review. We're sorry to hear that you experienced some maintenance issues in your room. We will be sure to share your feedback with our management team to make sure that we remedy these items for future guests.
Apr 22, 2021 by GM
Dear Valued Guest Thank you for being our guest. I sincerely apologize that you had this experience. Clearly this room should not have been entered into our system as ready to sell. We take our commitment to clean very seriously and will work hard to make sure a similar mistake is not made in the future. Thank you for the staff comment, which is very much appreciated. We sincerely hope you will provide us with another opportunity in the future to provide you with a superior stay experience. Yours in hospitality Scott McKay General Manager
Mar 12, 2020 by GM
Dear valued guest, Please accept my sincerest apologies if we caused you to have a negative stay experience. We value you as a guest and hope to have another chance to serve you. Warmest Regards, Scott McKay General Manager
Dec 2, 2019 by Cheryl LeBlanc
appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, WE hope to see you soon! Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection
Dec 2, 2019 by Cheryl LeBlanc
Thank you for taking the time to tell us about your experience at the Capitol Hotel. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience that you experienced. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At the Capitol Hotel, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at The Capitol Hotel the next time your travel plans require lodging. Very truly yours, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection
Nov 18, 2019 by Cheryl LeBlanc
I appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, WE hope to see you soon! Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection
Free breakfast is available daily. WiFi is free in public spaces. There are 2 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and an arcade/game room are also featured at the business-friendly The Capitol Hotel, Ascend Hotel Collection. For a fee, parking is available. A complete renovation of The Capitol Hotel, Ascend Hotel Collection was completed in 2016. This 3-star Hartford hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed
Self parking (surcharge)
The Capitol Hotel, Ascend Hotel Collection offers 96 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.
Recreational amenities at the hotel include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.