We booked a month ago, we've never had a bad experience with vrbo until now. We went ahead and booked and I msg the host we would be bringing a pet, no response but I figured they would answer later. Nope. Then a day before with less than 24 hrs of our trip still nothing. We wondered if we would be given info regarding our stay, code, something but no. Then I msg again on vrbo asking if they would send us the info and address, no respond. 2 hrs later we tried calling the number that was given but did not answer, then the number called back and they said we got the wrong number. Lastly we contacted vrbo agent and told them what was happening, we got refunded because they couldn't get a hold of them either. Then finally we got a msg only 2hrs before our check in. We were so confused. It felt like a scam, not trustworthy, no apology of the whole situation. Didn't want to deal with this host after we got refunded. Worst vrbo host experience ever. Would not recommend.