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Hilton Columbus Downtown

4.0 star property
4-star hotel near Greater Columbus Convention Center, connected to the convention center

Choose dates to view prices

Photo gallery for Hilton Columbus Downtown

Bar (on property)
Meeting facility
Restaurant
Room, 1 King Bed, Corner | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Housekeeping

Explore the area

View in a map
402 North High Street, Columbus, OH, 43215
  • Greater Columbus Convention Center
    ‪1 min walk‬
  • Nationwide Arena
    ‪5 min walk‬
  • COSI
    ‪2 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen beds high floor

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen beds high floor

8.2 out of 10
Very good
(16 reviews)
  • 354 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds, Business Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Executive Room, 2 Queen Beds, Business Lounge Access

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(36 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Parlor)

Room (Parlor) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room (Parlor)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Corner

Room, 2 Queen Beds, Corner | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Accessible, Bathtub

8.6 out of 10
Excellent
(4 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed high floor

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed high floor

9.6 out of 10
Exceptional
(25 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Business Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Executive Room, 1 King Bed, Business Lounge Access

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite, 1 King Bed, Sofabed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

One Bedroom Suite, 1 King Bed, Sofabed

9.6 out of 10
Exceptional
(7 reviews)
  • 642 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Vice Presidential Suite

Vice Presidential Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Vice Presidential Suite

  • 580 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed

9.4 out of 10
Exceptional
(70 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Living area | 42-inch LCD TV with premium channels, Smart TV, pay movies

Suite

  • 580 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(15 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Accessible (Hearing)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Accessible (Hearing)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Room w/Roll-in Shower

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Accessible Room w/Roll-in Shower

8.0 out of 10
Very good
(1 review)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Corner

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 King Bed, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 42-inch LCD TV with premium channels, Smart TV, pay movies

Junior Suite, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 460 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Corner (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Accessible, Corner (Hearing)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(5 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Accessible (Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Accessible, Bathtub

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Skyline Suite)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom (Skyline Suite)

  • 580 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline Suite, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 King Bed (Skyline Suite, Roll-In Shower)

  • 580 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Columbus

Downtown Columbus stay.A stay at this Downtown Columbus hotel places you steps from Greater Columbus Convention Center and within a 5-minute walk of Nationwide Arena. Lower.com Field and COSI are also within 2 miles (3 km).

What's nearby

  • Greater Columbus Convention Center - 1 min walk - 0.0 miles
  • Nationwide Arena - 5 min walk - 0.3 miles
  • Lower.com Field - 2 min drive - 0.9 miles
  • COSI - 2 min drive - 0.9 miles
  • Ohio State University - 4 min drive - 2.2 miles

Getting around

  • John Glenn Columbus Intl. Airport (CMH) - 10 min drive

Restaurants

  • ‪Whistle & Keg - ‬4 min walk
  • ‪Gallerie Bar & Bistro - ‬2 min walk
  • ‪Siam Express - ‬5 min walk
  • ‪R Bar Arena - ‬4 min walk
  • ‪Barley's Brewing Company - ‬1 min walk

About this property

Hilton Columbus Downtown

4-star hotel near Greater Columbus Convention Center, connected to the convention center
Hilton Columbus Downtown offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 40 meeting rooms, and coworking spaces. Event space at this hotel measures 74877 square feet (6956 square meters) and includes a conference center. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Hilton Columbus Downtown. Parking is available for a fee.

This 4-star Columbus hotel is smoke free.

  • 1000 guestrooms or units
  • 28 levels
  • 2 buildings
  • Meeting rooms
  • 74877 sq ft of conference space
  • 6956 sq m of conference space
  • Built in 2012
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton Columbus Downtown offers 1000 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English

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Drury Plaza Hotel Columbus Downtown

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, 1,126 reviews
$132 nightly
The price is $156
Aug 17 - Aug 18
Total includes taxes and fees
Drury Plaza Hotel Columbus Downtown

Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 38 per day)
  • Secured, covered valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch smart TV with premium channels
  • MP3 dock
  • Pay movies

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Maximum 2 (weight limit: 125 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 per person
  • Covered self parking fee: USD 38.00 per day (in/out privileges)
  • Covered valet parking fee: USD 45.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Columbus Downtown Hilton
Hilton Columbus Downtown
Hilton Hotel Columbus Downtown
Hilton Columbus Downtown Hotel
Hilton Columbus Downtown Hotel
Hilton Columbus Downtown Ohio
Hilton Columbus Downtown Columbus
Hilton Columbus Downtown Hotel Columbus

Frequently asked questions

How close is Hilton Columbus Downtown to the airport?

Hilton Columbus Downtown is 7.6 mi (10-min drive) away from the John Glenn Columbus Intl. Airport (CMH) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Columbus Downtown?

As of Aug 12, 2025, prices found for a 1-night stay for 2 adults at Hilton Columbus Downtown on Sep 1, 2025 start from $155.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Columbus Downtown have an airport shuttle?

Airport shuttle services are not available at Hilton Columbus Downtown.

Does Hilton Columbus Downtown offer free breakfast?

Free breakfast isn’t provided at Hilton Columbus Downtown, but cooked-to-order breakfast is offered for a fee of between USD 12 and 20 per person. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 7 AM to 11:00 AM.

Is there a casino at Hilton Columbus Downtown?

No, there is no casino at this hotel, but Hollywood Casino (11-min drive) and Scioto Downs (15-min drive) are nearby.

What time is check-in at Hilton Columbus Downtown?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hilton Columbus Downtown?

Free parking is not available at this hotel. Self parking is available for USD 38.00 per day, and valet parking for USD 45.00 per day.

Does Hilton Columbus Downtown have a pool?

Hilton Columbus Downtown features an indoor pool. Guests can enjoy pool access from 6 AM to 10:00 PM.

Does Hilton Columbus Downtown have a restaurant?

Yes, there is a restaurant on site.

Does Hilton Columbus Downtown have a spa?

There are no spa services available at this hotel.

How close is Hilton Columbus Downtown to downtown Columbus?

Hilton Columbus Downtown is 0.7 mi away from Columbus.

Hilton Columbus Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1013 out of 1303 reviews
Rating 8 - Good. 161 out of 1303 reviews
Rating 6 - Okay. 67 out of 1303 reviews
Rating 4 - Poor. 34 out of 1303 reviews
Rating 2 - Terrible. 28 out of 1303 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

RYAN, GRABILL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and bed was amazing.
Stayed 1 night in Jul 2025

10/10 Excellent

Todd

Stayed 1 night in Jul 2025

10/10 Excellent

Luroy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. The location is great and there’s a lot of things to do nearby. Walks around this area, especially at night are nice. I’ll be back for sure.
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Stayed 2 nights in May 2025

10/10 Excellent

matthew

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Olena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cozy. Friendly staff and great restaurants. We also really liked the recreation areas and interior design. Would stay here again.
Stayed 4 nights in May 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful & clean
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Chris

Liked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely awesome hotel! Great service and super comfortable bed. Excellent location.
Stayed 1 night in May 2025

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!!
Stayed 1 night in May 2025

10/10 Excellent

shauna leann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was amazing and the food was really good. rooms were extremely clean
Stayed 2 nights in May 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, room comfort

Nice nice. Show the squares some class!

Over all, the best hotel experience I've recently had. The air conditioner started making a flute sound that woke me up around 5AM. At breakfast the hostesses were sorta snooty. I get it, i was in town for a metal show and not looking like the yuppies they are used to.
Stayed 1 night in May 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Yogesh

Stayed 1 night in Jan 2025

10/10 Excellent

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfortable
Stayed 1 night in May 2025

6/10 Okay

Kim

Stayed 1 night in May 2025

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2025

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place!
Stayed 1 night in Apr 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disaster at Hilton.

I parked my car with their valet. When I picked it up, the manager informed me that they had “side swiped” and damaged my car. He said they would take care of it. He gave me his information but as soon as I left they said the car had come in damaged, and have denied any wrongdoing. I am considering suing them
Stayed 2 nights in Mar 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Valet was so busy they could not guarantee that we would be able to get our car back when we needed it to go to an event, so we had to self park. I was told that valet was $45 and self pay $38, I was still charged $45. From my car in the self park garage to my room was 758 steps, and 3 elevators! That’s a lot if you have any type of issues walking or have a lot of bags. The elevator in the parking garage - we went in at the aground level, hit floor 5 it went up to 4th floor, dropped to the 3rd floor and I don’t mean it went back down it was a bang, a jolt and a DROP!!! Then it tried to go back up to the 4th, went back down to the 3rd floor, did that like 4 times, never opened the doors and then finally went to the 5th floor. Next morning the other elevator was out of service and the other one we rode the night before was just sitting there with the doors opening and closing, opening and closing so we had to walk up 5 flights of stairs carrying all of our luggage to get to our car! Order room service and it was delivered in take out containers in a paper bag, not what I was expecting. But the hotel is beautiful, clean and the beds are comfy. Lots to do there too
Stayed 1 night in May 2025