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4.5 out of 5

"Great location friendly staff " More

By a verified traveler on Sat 12 Jun 2021

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Hotel Description

3-star hotel perfect for exploring Columbus

Heart of Columbus

Within a 10-minute walk of this Polaris hotel, you'll find Magic Mountain Fun Center and Polaris Fashion Place. Also, OhioHealth Westerville Medical Campus is within 3 miles (5 km) and Highbanks Metro Park is within 6 miles (10 km).

Renovated in 2017

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking and a free area shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 118 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with digital channels. Other amenities include room service, coffee/tea makers, and free weekday newspapers.

2 Queen Mobility Accessible Room with Standard Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$109* Per night/room Oct 31 - Nov 1

1 King Mobility Accessible Room with Roll In Shower

Bed Count 1 King Bed Maximum Occupancy 4 Max

1 King Bed with Whirlpool

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Queen Mobility Accessible Room with Roll In Shower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Columbus/Polaris ratings based on 16 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Columbus/Polaris

Everyone (4) Couples (1) Family (4)
5 out of 5
Great location friendly staff

Posted by on Jun 12, 2021

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4 out of 5
It was a very nice and clean room! Close to a lot of shopping and eateries.

Posted by , from Illinois on Oct 5, 2020

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5 out of 5
Online booking was very easy. The hotel itself was clean and attractive. Check-in was quick and the room was really nice and comfortable. We'll definitely stay again!

Posted by , from North Carolina on Aug 21, 2020

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4 out of 5

Posted by on Feb 12, 2020

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5 out of 5

Posted by on Jan 26, 2020

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3 out of 5
I liked the convenient location. I disliked, the size of the bathroom in the rooms, the beds in the room were so hard that I could barely sleep at night, the pillows were flat, there is no free continental breakfast.....I was expecting way more out of a Hilton property.

Posted by on Nov 25, 2019

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4 out of 5
The stay was pleasant and the property was well maintained. There is no shuttle service, as was part of the package, to and from the airport which resulted in added expense and very inconvenient.

Posted by on May 21, 2019

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4 out of 5
It was fine. Clean restfull. Room a little to warm even with tempature down.

Posted by on Apr 13, 2019

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5 out of 5

Great stay!

Pros: Everything!
Cons: Nothing.
Location: Plenty of restaurants and a activity place with go carts.
Very nice hotel! Nice lobby, friendly staff, and clean room. The room was well stocked with amenities. The one thing I forgot was on the bathroom counter, I was very happy. Would absolutely stay there again!

Posted by , from Malvern,OH on Aug 26, 2015

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3 out of 5

Could use some attention to detail

This is a nice hotel in a good location.  The folks at the front desk were friendly and accommodating, at check-in.  The room was clean and attractive but the TV was going out and the screen was barely visible.  There were no blankets for the beds, which left us with the alternative of using the duvet or nothing.  Fortunately, we stayed more than one night so we were able to get the A/C up high enough to make a sheet comfortable for the night.   The real disappointment was the snack and coffee service.  The bar staff kept one small pot of decaf, one small pot of regular and one small pot of hot water on a table near the eating area.  When a pot would be consumed, someone from the bar would come and get it ... and not return for 30 to 45 minutes!  There were supposed to be cookies for those checking in but all we ever saw was an empty plate.   Breakfast is not included with your stay and $9.95 is a bit high for the junk that was on the "buffet."  Since they couldn't even seem to get the coffee right (see above) we decided to eat elsewhere - there are plenty of places for a good breakfast in the neighborhood (and they cost considerably less than $9.95/per). We stay in the Westerville, area quite a bit and I'm not saying I won't give Hilton Garden Inn another shot in the future, but I'll probably try other hotels before I do that ... and I'm a Hilton Honors member.

Posted by , from Lexington, KY on Aug 28, 2013

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About the Hilton Garden Inn Columbus/Polaris

Location 8535 Lyra Dr, Columbus, OH 43240

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Hilton Garden Inn Columbus/Polaris offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 1757 square feet (163 square meters) and includes conference space. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Columbus/Polaris. An area shuttle within 5 mi and a shopping center shuttle are free. Free self parking is available. A complete renovation of Hilton Garden Inn Columbus/Polaris was completed in 2017. This 3-star Columbus hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 4 levels
  • 1757 sq ft of conference space
  • 163 sq m of conference space
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 5 mi and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Columbus/Polaris offers 118 accommodations with safes and coffee/tea makers. 43-inch flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy breakfast on weekends from 7:00 AM to 11:00 AM.

The Garden Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.95 and USD 10.95 for adults, USD 5.95 and USD 5.95 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Columbus/Polaris
  • Hilton Garden Inn Columbus/Polaris Columbus
  • Hilton Garden Inn Columbus/Polaris Hotel
  • Hilton Garden Inn Columbus/Polaris Hotel Columbus
  • Hilton Garden Inn Columbus/Polaris Ohio
  • Hilton Garden Inn Polaris
  • Hilton Garden Columbus Polaris
  • Hilton Garden Inn Columbus/Polaris Hotel
  • Hilton Garden Inn Columbus/Polaris Columbus
  • Hilton Garden Inn Columbus/Polaris Hotel Columbus

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.