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"nice stay overall. bathroom tight toilet right next to the toilet paper roll had to lean on them to use the toilet. breakfast was average at best. " More

By a verified traveler on Wed 20 Mar 2024

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Hotel Description

Hotel near XL Center in Hartford

Heart of Hartford

At this Downtown Hartford hotel, you'll be within a 5-minute walk of XL Center and Bushnell Park. Hartford Symphony Orchestra and Hartford State Armory are also within half a mile (1 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free full breakfast and free WiFi. Traveling on business? Take advantage of the 2 conference rooms, business center, and express check-out. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$139* Per night/room Mar 29 - Mar 30

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, View (Premium View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Capitol Hotel, Ascend Hotel Collection ratings based on 19 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Capitol Hotel, Ascend Hotel Collection

Everyone (9) Couples (2) Family (6)
5 out of 5
nice stay overall. bathroom tight toilet right next to the toilet paper roll had to lean on them to use the toilet. breakfast was average at best.

Posted by on Mar 20, 2024

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Comment from Hotel Management

Mar 23, 2024 by Marketing Manager

Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are glad to hear that you had a nice overall stay with us. We apologize for any inconvenience you experienced with the bathroom layout and will certainly take your feedback into consideration for future improvements. We strive to provide a comfortable and pleasant experience for all our guests, and we appreciate your comments as they help us in our continuous efforts to enhance our guest experience. Thank you again for choosing to stay with us.

5 out of 5
Nice

Posted by on Feb 8, 2024

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Comment from Hotel Management

Feb 20, 2024 by Marketing Manager

Thank you for your kind review of The Capitol Hotel, Ascend Hotel Collection! We're delighted to hear that you had a pleasant stay with us. Our team takes great pride in providing excellent service, and we're glad that it left a positive impression on you. Should your travels bring you back to our area, we would be honored to welcome you once again for another enjoyable experience at our hotel.

5 out of 5
Check in lady nice

Posted by on Oct 6, 2023

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Comment from Hotel Management

Oct 9, 2023 by Director of Sales

Terry,Thank you for your kind words about our staff. It is always nice to receive positive feedback from valued guests like yourself. Again, thank you for your business and for being our guest. Yours in Hospitality,

2 out of 5
Would definitely not suggest staying here. Only one elevator worked and slowly at that. Outdated rooms that were dirty. Bathroom door only closed if you lifted it up and to the left. Dead mosquito squished on the bathroom door. Air conditioner vents filled with rust and debris. Parking lot entrance narrow for only one car, but is two way.

Posted by on Jul 25, 2023

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Comment from Hotel Management

Jul 26, 2023 by Angel

Thank you for your feedback it is very important to us. We do apologize for failing to exceed your expectations. We will work diligently to make the necessary changes to make the property better.

1 out of 5

Posted by on Jul 24, 2023

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Comment from Hotel Management

Aug 21, 2023 by Director of Sales

Thank you for taking the time to submit a review regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I understand how having issues during your stay can be an unpleasant experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5 out of 5
Very nice and affordable

Posted by on Jun 7, 2023

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Comment from Hotel Management

Jun 8, 2023 by Angel

We appreciate your feedback it is very important to us.

4 out of 5
The staff were all very friendly and professional. The street location, hotel front and lobby did not make a superior impression, but the view of the capital building from rooms facing the park were exceptional.

Posted by on Oct 20, 2022

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Comment from Hotel Management

Oct 21, 2022 by Angel

Thank you for your feedback it is very important to us.

5 out of 5
The Capitol Hotel is well located near the train station. There is a lovely park across the street and restaurants close by.

Posted by , from BROOKLYN on Apr 25, 2022

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Comment from Hotel Management

Apr 28, 2022 by Jake Shepherd - General Manager

So glad to hear you enjoyed your stay with us Wesley. We all hope to welcome you back soon.

5 out of 5

Posted by , from BROOKLYN on Apr 24, 2022

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5 out of 5

Posted by , from Austin on Apr 15, 2022

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About the The Capitol Hotel, Ascend Hotel Collection

Location 440 Asylum St, Hartford, CT 06103

Property Features

There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. A business center and 2 meeting rooms are available. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at the business-friendly The Capitol Hotel, Ascend Hotel Collection. Parking is available for a fee. A complete renovation of The Capitol Hotel, Ascend Hotel Collection was completed in 2016. This Hartford hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 9 levels
  • Built in 1960
  • Full breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Hartford Union Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Capitol Hotel, Ascend Hotel Collection offers 96 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60Ā°C/140Ā°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 35.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hartford-Downtown
  • Holiday Inn Express Hotel Hartford-Downtown
  • Hartford Holiday Inn
  • Red Roof PLUS Hartford Downtown Hotel
  • Holiday Inn Express Hartford-Downtown Hotel Hartford
  • Holiday Inn Hartford
  • Red Roof PLUS Hartford Downtown
  • Red Roof Inn PLUS Hartford Downtown Hotel
  • Red Roof PLUS+ Hartford Downtown
  • Red Roof PLUS Hartford
  • Capitol Hotel Hartford
  • The Capitol Hotel, an Ascend Hotel Collection Member Hartford
  • Hotel The Capitol Hotel, an Ascend Hotel Collection Member
  • Red Roof PLUS+ Hartford Downtown
  • Red Roof PLUS Hartford Downtown
  • Holiday Inn Express Hartford Downtown
  • Red Roof Inn PLUS+ Hartford Downtown
  • Capitol Hartford
  • Capitol Hotel
  • Capitol
  • The Capitol Hotel, Ascend Hotel Collection Hotel
  • The Capitol Hotel, Ascend Hotel Collection Hartford
  • The Capitol Hotel an Ascend Hotel Collection Member
  • The Capitol Hotel, Ascend Hotel Collection Hotel Hartford

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.