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"Comfortable stay but should State in advertisment doesn't have an airport shuttle service. " More

By a verified traveler on Sat 24 Feb 2018

Hotel Description

Hotel near Fort Bliss in El Paso

Near the airport

You'll be within half a mile (1 km) of Gene Roddenberry Planetarium and 2 miles (3 km) of Cielo Vista Mall with a stay here. Bassett Place and Lone Star Golf Course are also within 2 miles (3 km).

Renovated in 2016

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.

Free WiFi, kitchens

The 120 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and free local calls. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$65* Per night/room Apr 6 - Apr 7

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America - El Paso - Airport ratings based on 14 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America - El Paso - Airport

Everyone (7) Couples (2) Family (3)
2 out of 5
Location is plus. But this is not a hotel its a motel and doesn't deserve a 2*. Very poorly maintained carpet with stains all over and full of dust. Bed was also full of dust and itchy. Housekeeping replaced sheets and towels on request but didn't clean the dust off of carpet.

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 19, 2020 by Hotel Management

Thank you for your stay and for taking the time to post your review. We apologize for the less than spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. On a positive note, we are happy you liked our location. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management

2 out of 5
Old appliances, plumbing was noisy when other rooms used it. Clerk was friendly and knowledgeable, El Paso hotels were full along the interstate #10 had to travel off path.

Posted by on Apr 29, 2019

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Comment from Hotel Management

Apr 30, 2019 by Hotel Management

First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management

1 out of 5
My card was illegally charged and no one helps. The room was dirty. Staff is uncaring & rude.

Posted by on Apr 3, 2019

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1 out of 5
They charged me 7 dollars more for doing the check inn they did not respect the price

Posted by on Mar 28, 2019

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Comment from Hotel Management

Apr 14, 2019 by Hotel Management

Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

2 out of 5
Room Entry light did not work Breakfast bar supposed to open at 6am, still not open when checked our at 6:30am

Posted by on Dec 30, 2018

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Comment from Hotel Management

Dec 31, 2018 by Hotel Management

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management

1 out of 5
TV was fuzzy at best. The staff seemed not interested in solving this issue. Even the lobby TV was fuzzy. The room smelled like a smoker had baracaded themselves in for a week. The towels did not smell clean. I wouldn't recommend this hotel to anyone.

Posted by on Jun 26, 2018

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Comment from Hotel Management

Jun 29, 2018 by Hotel Management

We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

2 out of 5

Working mans place.

The room was worn out and old as well as the linens. The AC unit made a loud racket all night. The breakfast was literally coffee and chewy bars and cello wrapped muffins, that were on a grab and go basis in the tiny little lobby/check in room.

Posted by , from Phoenix, AZ on Jun 22, 2018

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Comment from Hotel Management

Jun 23, 2018 by Hotel Management

Karen, thank you for being our guest. We are sorry for the issues you experienced and regret the inconvenience it caused. Your concerns will be discussed with our housekeeping and maintenance team to be more diligent with their work so that our future guests never experience this problem. Also, your feedback with regards to the grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and assists them in determining new future offerings. Once again, we're sorry for the inconvenience you experienced and hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

4 out of 5

Close to the airport

Comfortable stay but should State in advertisment doesn't have an airport shuttle service.

Posted by on Feb 24, 2018

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Comment from Hotel Management

Feb 25, 2018 by Hotel Management

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you enjoyed your stay and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit. Sincerely, Hotel Management

2 out of 5

Dirty, Not worth the Money,

Pros: The young man at the front desk was very nice.
Cons: Everything could be improved. This hotel/motel is not a good place to stay.
Location: We stayed here because it was close to the airport. I rocemmend spending your money elsewhere.
This hotel was not clean. When I pay this amount for a hotel, I expect it to be clean. The kitchen counter had grease on it, the floor was not clean, the bathroom towels were not clean, the air conditioner was so loud it sounded broken. The young man at the counter was nice. The door was broken and they sid they were booked so it was the only room available. The front desk man needed to let us into the room. There was not parking in the back so we had to walk a ways with our bags. The stairwell was full of trash and cigarette butts. In the middle of the night there were teens racing up and down the walkway screaming and laughing. I did not sleep at all. This hotel does not provide any ammenities except a bar of soap. This hotel lists a continental breakfast, but it was not provided. However, I would not eat food from this place. I would have left but it was late and I was tired and I did not know where else to go.

Posted by , from Nevada on Sep 6, 2016

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2 out of 5

Misinformation

Pros: Room was clean. Bed was comfortable.
Cons: Upgrade the listing to show no breakfast until the renovations are completed.
Location: Stayed the night and "got outta town."
We arrived at the hotel with a reservation at 11:00 p.m. The king room we had contracted for and for which we had paid for the upgrade from Queen was not available. We received a 2 Queen instead. One of the reasons we booked this particular hotel was for the free breakfast. There was not breakfast. They are "renovating" the breakfast area. The hotel is advertised as "extended stay" meaning there is a small kitchen, etc. There were NO dishes, glasses, silverware, pots or anything upon which we could make a meal. There was not even a coffee pot in the room! We asked for ice for our room. You guessed it! No ice machine in the hotel!

Posted by , from Austin, TX on Aug 25, 2016

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About the Extended Stay America - El Paso - Airport

Location 6580 Montana Ave, El Paso, TX 79925

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America - El Paso - Airport also features a picnic area, coffee/tea in a common area, and laundry facilities. Free self parking is available. A complete renovation of Extended Stay America - El Paso - Airport was completed in August 2016. This El Paso hotel is smoke free.

  • 120 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: El Paso, TX (ELP-El Paso Intl.) (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - El Paso - Airport offers 120 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America El Paso Airport
  • Extended Stay America Hotel El Paso Airport
  • Extended Stay America El Paso Airport Aparthotel
  • El Paso Extended Stay
  • Extended Stay El Paso
  • Extended Stay America El Paso Airport Hotel
  • Extended Stay America El Paso
  • Extended Stay America - El Paso - Airport Hotel
  • Extended Stay America - El Paso - Airport El Paso
  • Extended Stay America - El Paso - Airport Hotel El Paso

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.com/El-Paso-Hotels-Extended-Stay-America---El-Paso---Airport.h54971-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.