This hotel is so nice with amazing amenities like two pools, hot tub, nice patio areas with chairs, lounges, tables, umbrellas and easy beach access. They need to provide pool towels, though. Out main complaint is that we literally got NO hot water in our shower AT ALL. We called around 10pm for assistance from the 24hr front desk and got no answer, so we took cold showers. In the morning, we called and were told very abruptly that we had not waited long enough for the hot water to descend from the 8th floor boiler which takes 30+ minutes. We tried waiting that long and got warm (not hot) water in the sink, but still no warm water in the tub/shower. This is something they need to address, not just tell the customer we didn’t wait long enough. Maybe step into the 21st century and upgrade your hot water system, since you are aware there is a problem!