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4.4 out of 5

"Staff was great, check in & out easy, covid protocals in place. Room was clean which was good bc i was tired. " More

By a verified traveler on Tue 16 Nov 2021

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Hotel Description

3-star hotel near Hawaiian Falls Garland

Heart of Garland

You'll find Hawaiian Falls Garland and Firewheel Golf Park within 3 miles (5 km) of this hotel. Firewheel Town Center Mall is within 3 miles (5 km) and Adventure Landing is within 12 miles (20 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Standard Room, 1 King Bed, Accessible (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$74* Per night/room Dec 18 - Dec 19

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Living Area)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Accessible (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Garland, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Garland, an IHG Hotel

Everyone (3) Couples (3) Family (5)
5 out of 5

Posted by on Dec 5, 2021

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5 out of 5
Staff was great, check in & out easy, covid protocals in place. Room was clean which was good bc i was tired.

Posted by on Nov 16, 2021

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Comment from Hotel Management

Nov 19, 2021 by Nicole

Terry A, Thanks so much for staying with us at the Holiday Inn Garland North. We are glad you enjoyed your stay! We hope to see you again soon!

5 out of 5
Great experience, loved the actual breakfast, omelets, pancakes, biscuits and gravy.

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 17, 2021 by Nicole

Thank you for staying with us at the Holiday Inn Garland North! We're glad you had a great time, and we look forward to seeing you again!

5 out of 5
A clean newer hotel. Our AC unit was leaking into our room and soaked the surrounding carpet. It was raining outside, and this could have been the reason instead. Regardless; I turned the unit off and let it sit for a while to ensure it wasn’t frozen up. (We only had it set at 75, so doubt it) It cooled fine afterward, so the wet carpet may have been from the rain. I wasn’t worried about the water. A free breakfast would have been a nice addition. The restaurant replaces the typical continental breakfast. Keurig Coffee maker is provided in the room. Staff were friendly. If all hotels were like this one, I’d be a happy camper.

Posted by , from Willis,TX on Sep 23, 2020

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5 out of 5
Amazing. I was in a situation and needed to check in early. They were very accomodating.

Posted by on Mar 2, 2020

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5 out of 5
I have only thing that happened in our room and that was we didn't have cold water but i was totally fine with it because i didn't have to fight with trying to get the water just right when i washed my face or hands or took a shower and i wanted cold water so i just went down to the lobby and bought some from the lil store they have..i also so love that when the heat is turned on in the room it actually gets warm..i will so stay here again..i love it and the people working here made it so much better to they were so nice and helpful

Posted by on Dec 21, 2019

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4 out of 5
I did not like the height of the toilet in the room we stayed in.

Posted by on Nov 26, 2019

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Comment from Hotel Management

Dec 4, 2019 by Daryl

Thank you very much for staying with us! Please let us know if we can accommodate you in the future, we would love to have you back!

1 out of 5

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 1, 2019 by Daryl

Please accept my sincere apologies for this experience. We will be addressing these issues with our staff immediately, and will work hard to prevent this from occurring in the future. If you are able to provide me with future details, please feel free to contact me directly. I hope that we can regain your trust and loyalty in the future.

3 out of 5
We enjoyed the indoor pool and our room was nice especially with the separate living room and tv. However the staff was extremely unhelpful, unhappy and down right rude. I tried calling twice to organize the rooms for our group (we had three rooms total) and both times I called I was hung up on. My husband tried calling the next day and the staff person that answered the phone basically told him he wasn’t going to help him because he was too tired from working the overnight shift and that my husband would need to call back another time. When we arrived at the hotel we were greeted by an unhappy and unhelpful man. Our rooms also weren’t ready until after 3.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 19, 2019 by Jeff

Thank you for giving us your feedback. Your experience will be shared with the staff and we will address on how we can approve to ensure this type of situation does not happen again.

5 out of 5

Nice hotel close to family and friends.

I enjoyed my stay but would have been nice if it had a continental breakfast and a coffee bar. Overall very nice motel.

Posted by , from Del Rio Texas on Aug 14, 2018

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Comment from Hotel Management

Sep 12, 2018 by Jeff

Thank you for your feedback

About the Holiday Inn Garland, an IHG Hotel

Location 5110 N George Bush Fwy, Garland, TX 75040

Property Features

Holiday Inn Garland, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 4243 square feet (382 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a picnic area are also featured at the business-friendly Holiday Inn Garland, an IHG Hotel. Self parking is free. This 3-star Garland hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 5 levels
  • 4243 sq ft of conference space
  • 382 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Garland, an IHG Hotel offers 134 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. This Garland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided weekly.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Pillow options
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

WildFire Bar and Grill - This restaurant serves breakfast only.

Wildfire Bar - Onsite bar. Open select days.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night
  • Service fee: USD 3 per accommodation, per night
  • Utility surcharge: USD 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9.99 and USD 15 per person (approximately)
  • Rollaway bed fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garland Holiday Inn
  • Holiday Inn Garland
  • Holiday Inn Hotel Garland
  • Holiday Inn Garland Hotel Garland
  • Holiday Inn Garland Hotel

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.