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4.1 out of 5

"really a nice place. the staff was very nice and accommodating . really needs new mattresses and pillows " More

By a verified traveler on Thu 18 Mar 2021

Hotel Description

3.5-star beachfront property near Cozumel Museum

On the beach

With a stay at this Colonos Cuzamil property, you'll be within 2 miles (3 km) of Cozumel Museum and 6 miles (10 km) of Chankanaab National Park. Chankanaab Beach Adventure Park and Cozumel Country Club and Golf Course are also within 6 miles (10 km).

All-inclusive

This smoke-free property includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare.

Free WiFi, balconies

In addition to plasma TVs with cable channels, the 179 guestrooms offer free WiFi and furnished balconies. Room service, free bottled water, and hair dryers are also available.

Standard Room, Pool View

Bed Count 1 Full Bed Maximum Occupancy 4 Max
$195* Per night/room May 16 - May 17

Superior Room (With Jacuzzi)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Partial Ocean View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive ratings based on 52 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

Everyone (35) Couples (8) Family (6)
2 out of 5
Booked all inclusive. Charged me $540 because in spite of my receipt, claimed it was not booked all inclusive.

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 6, 2021 by J

I am so sorry fo rthe inconvenience, as you know Cozumel Hotel and Resort offers both plans to our guest (Bed and breakfast and All Inclusive). We received your reservations with Bed and Breakfast plan throught getaroom agency. You should contact the agency to clarify. Thank you so much for your understanding.

5 out of 5
really a nice place. the staff was very nice and accommodating . really needs new mattresses and pillows

Posted by on Mar 18, 2021

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Comment from Hotel Management

Apr 3, 2021 by J

Thank you so much for your comments and preference! Have a great day!

5 out of 5
Food was very good. Pool was nice. Didn't like the water/beach area.

Posted by on Oct 22, 2020

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Comment from Hotel Management

Oct 26, 2020 by J

Thank you so much for your comments and preference!

4 out of 5
Beautiful, clean hotel. Food was ok, but not great. They were doing construction in the room above ours with lots of loud banging, so we asked to move rooms. They moved us to the other side of the resort, and then started construction in the room next to us the very next day. They had a nice pier where the dive company of our choosing could pick us up every morning.

Posted by on Sep 22, 2020

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Comment from Hotel Management

Oct 10, 2020 by J

Thank you so much for your preference!

5 out of 5
Great staff. COVID precautions taken by the resort were appreciated.

Posted by , from Muskogee, OK on Aug 17, 2020

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Comment from Hotel Management

Sep 1, 2020 by J

Thank you so much for your trust in Hotel Cozumel & Resort. See you soon!

5 out of 5
Best staff on the Island. Great pool and beach area for snorkeling.

Posted by on Mar 22, 2020

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Comment from Hotel Management

Apr 16, 2020 by J

Thank you for your preference!

5 out of 5
An older resort that is always clean. All the staff is very friendly.

Posted by , from Buffalo NY on Mar 2, 2020

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Comment from Hotel Management

Mar 13, 2020 by J

Thank you for your comments and preference!

2 out of 5

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 20, 2020 by J

Thank you so much for your visit!

5 out of 5
Very very helpful staff, attentive to every desire all the time. Updated, great location!

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 17, 2020 by J

Thank you so much for your preference and comments. Have a great week.

4 out of 5

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 4, 2020 by J

Thank you so much for your preference

About the Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

Location Carretera Costera Sur Km 1.7, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks, and local beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Entertainment

  • Onsite entertainment and activities

Not included

  • Scuba-diving excursions
  • Scuba-diving lessons
  • Minibar
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Gratuities

  • Kayaking included
  • Scuba diving lessons not included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • All meals included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Limited meals offered through room service
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • All non-motorized water sports included
  • Room service not included
  • Snorkeling included
  • Minibar not included

Property Features

Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive with activities like snorkeling, scuba diving, and motor boating. Free breakfast is served daily, and guests can also enjoy a free manager's reception. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a children's pool, and a 24-hour fitness center. Self parking is free. This 3.5-star Cozumel property is smoke free.

  • 179 guestrooms or units
  • 2 dining venues
  • 3 conference rooms
  • Buffet breakfast (free)
  • Bar or lounge
  • Manager's reception (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Plasma televisions come with cable channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Cozumel property provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Private balcony (furnished)
  • In-room dining
  • Plasma television
  • Cable channels
  • Bathtub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM. The property hosts a free manager's reception on select days.

Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive has 2 restaurants on site.

Room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Fishing on site
  • Motor boating on site
  • Boat tours on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for lunch and through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • Cozumel All Inclusive
  • Hotel Cozumel Resort All Inclusive
  • Hotel Cozumel Resort All Inclusive

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.