"Excellent customer service. Staff and security top notch! As this was my first time to Cozumel! Very nice facilities and centrally located. Very famil ... " More

By a verified traveler on Mon 16 Jul 2018

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Hotel Description

3.5-star beachfront property near Dolphinaris

On the beach

Within 6 miles (10 km) of this property, you'll find Dolphinaris and Chankanaab National Park. Chankanaab Beach Adventure Park and Palacio Municipal are also within 6 miles (10 km).

All-inclusive

This all-inclusive property includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and supervised childcare is an added bonus.

Free WiFi, balconies

In addition to plasma TVs with cable channels, the 179 guestrooms offer free WiFi and furnished balconies. Room service, free bottled water, and hair dryers are also available.

Standard Room, Pool View

Bed Count 1 Full Bed Maximum Occupancy 4 Max
$124 per night

Superior Room (With Jacuzzi)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Partial Ocean View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Cozumel & Resort All Inclusive ratings based on 27 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Cozumel & Resort All Inclusive

Everyone (27)
4 out of 5
Great hotel for scuba divers and even those who just enjoy the water. Not crowded, always able to find a nice spot to relax and enjoy either around the pool or next to the ocean.

Posted by on Jan 28, 2019

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5 out of 5
good hotel great staff good food great location large pool close to town i will go back to hotel coz

Posted by on Jan 27, 2019

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4 out of 5

Posted by on Jan 21, 2019

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5 out of 5
Nice hotel, close to the beach. Huge pool. Nothing fancy, but very convenient to walk into town. Food has much improved over the years. Very inexpensive to do all inclusive, so if you want a change of pace, going off grounds for dinner is fun.

Posted by on Jan 18, 2019

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4 out of 5
we enjoyed the stay. Our room was sparse but clean. Beds are never very great in Cozumel but they were OK. Food was good and workers were nice. Snorkeling is great!

Posted by on Jan 16, 2019

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4 out of 5
The hotel facility was wonderful - Great pool, and fabulous ocean beach and snorkeling right at the doorstep. The breakfast was very good, and Berta the grill cook deserves special praise for making great omelettes, eggs, and grill items with a smile and pleasantry. The drinks were plentiful and staff was really nice. The lunches and dinners were passable, at best (although Christmas dinner was a standout). We ended up going out for dinner several nights to nearby places recomended by the staff, which were exemplary (try Kondesa for a real high-end treat, or Pique for cheap eats) The rooms were nice, but the beds and pillows were stiff and uncomfortable. Overall, this was a really good deal, which could be made exceptional by changing out the mattresses and pillows.

Posted by , from Northbrook, IL, US on Dec 30, 2018

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5 out of 5
Excellent customer service. Staff and security top notch! As this was my first time to Cozumel! Very nice facilities and centrally located. Very family oriented as well. Dive Paradise located on beachfront. Will stay there on my next trip.

Posted by , from United States on Jul 16, 2018

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Comment from Hotel Management

Jul 24, 2018 by J

Thank you so much for your comments. We are very pleased to know that you had an excellent vacation, we hope to see you again soon at Hotel Cozumel & Resort.

4 out of 5
Hotel was older, but grounds and room were maintained very well. They were always cleaning something. Staff was very friendly, it’s not the higher end all inclusive, but I really enjoyed my stay here. I would definitely come back for the price.

Posted by , from Oklahoma on Jun 25, 2018

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Comment from Hotel Management

Jul 24, 2018 by J

We are pleased to know that I enjoy your stay at the hotel, we hope to see you soon. Thanks for your comments. Best regards,

5 out of 5
Great friendly staff nice pool stay there over and over food is good

Posted by , from wi on Apr 21, 2018

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Comment from Hotel Management

Apr 28, 2018 by J

Thank you so much for your goog comments. We hope see you again.

2 out of 5

Poor Hotel accommodations

Pros: not much
Cons: food quality, pictures of their ad shows a beautiful beach and that is false advertisement.
Location: poor beach location, heavy traffic, loud noises in rooms all night long. Many cleaning issues and the appearance of the room/hotel is bad.
Food was bad, service was bad, for a tourist area the natives could not speak English very well. Some did OK. We got lost due to this...

Posted by , from Msp MN. on Feb 16, 2018

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About the Hotel Cozumel & Resort All Inclusive

Location Carretera Costera Sur Km 1.7, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks, and local beverages included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Entertainment

  • Onsite entertainment and activities

Not included

  • Scuba-diving excursions
  • Scuba-diving lessons
  • Minibar
  • Room service
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Kayaking included
  • Scuba diving lessons not included
  • All meals served buffet-style
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Limited meals offered through room service
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Room service during certain hours
  • All non-motorized water sports included
  • Room service not included
  • Snorkeling included
  • Minibar not included

Property Features

Hotel Cozumel & Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Hotel Cozumel & Resort All Inclusive like a complimentary children's club, an outdoor pool, and a children's pool. A free manager's reception is offered. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Self parking is free.

  • 179 guestrooms or units
  • 2 dining venues
  • 3 conference rooms
  • Bar or lounge
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Hotel Cozumel & Resort All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Plasma televisions come with cable channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Cozumel property provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Private balcony (furnished)
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Bathtub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The property hosts a free manager's reception on select days.

Hotel Cozumel & Resort All Inclusive has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Boat tours on site
  • Scuba diving on site
  • Kayaking on site
  • Motor boating on site

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Hotel Names

  • Cozumel All Inclusive
  • Hotel Cozumel Resort All Inclusive

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.