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 Columbus • 1 Room
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Extended Stay America Suites Columbus Polaris

2.5-star property
8555 Lyra Dr, Columbus, OH 1-855-201-7819
3.4 out of 5
See all 22 travelocity Reviews

"Clean and quiet Every bathroom should have handy cap bars in them Really enjoyed our stay " More

By a verified traveler on Mon 03 May 2021

Points Of Interest

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Hotel Description

Columbus hotel in Polaris area

In suburbs

Within a 10-minute walk of this Polaris hotel, you'll find Magic Mountain Fun Center and Polaris Fashion Place. Also, OhioHealth Westerville Medical Campus is within 3 miles (5 km) and Highbanks Metro Park is within 6 miles (10 km).

Renovated in 2014

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free self parking, and a free area shuttle. Business travelers can take advantage of the free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, kitchenettes

The 124 guestrooms feature well-equipped kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, pillowtop beds, and flat-screen TVs with cable channels. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$86* Per night/room Nov 7 - Nov 8

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Superior Studio, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Extended Stay America Suites Columbus Polaris ratings based on 22 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Columbus Polaris

Everyone (16) Couples (1) Family (4)
5 out of 5
Clean and quiet Every bathroom should have handy cap bars in them Really enjoyed our stay

Posted by on May 3, 2021

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Comment from Hotel Management

May 4, 2021 by Hotel Management

All of us at Extended Stay America appreciate your five-star rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management

5 out of 5
The front desk kjb

Posted by on Mar 31, 2021

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Comment from Hotel Management

Apr 2, 2021 by Hotel Management

Thank you very much for sharing your review of Extended Stay America. We are thrilled to know you liked the service provided by our associates at the front office and that you had a comfortable stay at our well-maintained hotel. We appreciate your praises and look forward to hosting you soon. Sincerely, Hotel Management

5 out of 5
All is great and good prices, but none of three lamps in my room works and was told at like 5pm i had to wait till morning to have them fixed. I still have lights of wall but shoud have to wait 12 hours for the lights fixed with new bulbs.

Posted by on Mar 24, 2021

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Comment from Hotel Management

Mar 25, 2021 by Hotel Management

Thank you for reviewing your stay with us at Extended Stay America. We are glad you had a pleasant stay overall and that we were able to meet your expectations at a great price. However, we are sorry for the issues you had with your room and that we were not able to resolve them in a timely manner. We will share your comments with our team and make sure we are more consistent in our service delivery going forward. We hope to have the chance to welcome you back soon. Sincerely, Hotel Management

5 out of 5
Very clean and modern. Coffee still not available but a coffee pot was given to take back to room. I guess they forgot about the cups, sugar or cream

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 15, 2021 by Hotel Management

Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are so happy you found your suite to be clean, and comfortable with lots of room to relax. Our housekeeping and maintenance teams work hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management

4 out of 5

Posted by on Feb 12, 2020

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1 out of 5

Posted by on Sep 5, 2019

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3 out of 5
The bathroom was never cleaned. Ice machine broken. Elevator not working at check out. 3rd floor!

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 13, 2019 by Hotel Management

We apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management

4 out of 5
Very clean and spacious rooms. I was told there was breakfast, but there is not. There is coffee and granola bars. That is not breakfast.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 9, 2019 by Hotel Management  

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management

2 out of 5
The lady at check in was rude, she kept putting off us getting the necessities for our in room kitchen. Kept saying come back in 45. When we came back she was gone and the new staff knew nothing about it. Our room was DISGUSTING. It looked as though it had never been cleaned. Alicia and Holly made it right and moved us to another/upgraded suite. If it weren't for them and their kindness and attention to detail we would have left. Grab and go breakfast was a joke as well. Apparently this has been happening A LOT at this hotel and upper management is refusing to do anything about it. At breakfast the next morning we almost witnessed a fight between the lady who checked us in the day before and a guest who filed a complaint. Check in had threatened to call the cops on the guest. The argument was quite loud and happened in front of many children. Completely unacceptable. Won't be staying here again.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 24, 2019 by Hotel Management

Thank you for staying with us again. We are sorry for the difficulties you experienced during your stay and regret the inconvenience it caused. We also apologize for the service and cleanliness issues you encountered while here. We will follow up on your concerns with the appropriate teams to ensure we are well poised to serve you better during your next visit. We hope for an opportunity to make this up to you. Sincerely, Hotel Management

3 out of 5
Felt it was overpriced for what was offered. "Breakfast " was very little selection.

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 21, 2019 by Hotel Management

Thank you for staying with us and for taking the time to post your review. We regret you did not like our breakfast and are sorry to read that you felt the value of our accommodations did not match your expectations. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management

About the Extended Stay America Suites Columbus Polaris

Location 8555 Lyra Dr, Columbus, OH 43240

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Columbus Polaris also features a fitness center, coffee/tea in a common area, and laundry facilities. Self parking is free. A complete renovation of Extended Stay America Suites Columbus Polaris was completed in January 2014. This Columbus hotel is smoke free.

  • 124 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Columbus Polaris offers 124 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room kitchenette
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Columbus Polaris
  • Extended Stay America Polaris
  • Extended Stay America Polaris Hotel
  • Extended Stay America Polaris Hotel Columbus
  • Columbus Extended Stay
  • Extended Stay America - Columbus - Polaris Ohio
  • Extended Stay Columbus
  • Extended Stayamerica Columbus - Polaris Hotel Columbus
  • Extended Stay America Columbus Polaris Aparthotel
  • Extended Stay America Polaris Aparthotel
  • Extended Stay America Columbus Polaris Hotel
  • Extend Stay America Columbus
  • Extended Stay America Columbus Polaris
  • Extended Stay America Suites Columbus Polaris Hotel
  • Extended Stay America Suites Columbus Polaris Columbus
  • Extended Stay America Suites Columbus Polaris Hotel Columbus

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.