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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property
3-star hotel near University of Rochester

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Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Welcome to the Holiday Inn & Suites, featuring a modern architectural design with a covered entrance and beautifully landscaped gardens.
Relax in style on our outdoor patio, featuring comfortable seating and lush greenery.
Welcome to our reception area, where friendly staff are available to assist with check-in and answer any questions.
Welcome to our hotel lobby, featuring a reception desk, comfortable seating, and dining area with tables and chairs.
Enjoy a selection of spirits and liquors at our well-stocked bar, featuring a tap system for beer and wine.

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available

Explore the area

Map
800 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪15 min walk‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(36 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.4 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

7.2 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Rochester

Near the airport.You'll find Marketplace Mall and Monroe Community College within 2 miles (3 km) of this hotel. Tim Hortons Iceplex and Fair and Expo Center are also within 3 miles (5 km).

What's nearby

  • Monroe Community College - 14 min walk - 0.8 miles
  • Marketplace Mall - 15 min walk - 0.8 miles
  • University of Rochester - 6 min drive - 3.4 miles
  • Strong Memorial Hospital - 6 min drive - 3.4 miles
  • Rochester Institute of Technology - 7 min drive - 4.8 miles

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Dairy Queen - ‬12 min walk
  • ‪Taco Bell - ‬6 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3-star hotel near University of Rochester
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 4300 square feet (399 square meters) and includes conference space. The business-friendly Holiday Inn Hotel & Suites Rochester - Marketplace by IHG also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This 3-star Rochester hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 4300 sq ft of conference space
  • 399 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish, Ukrainian

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Pool use is for registered hotel guests only.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Frequently asked questions

How close is Holiday Inn Hotel & Suites Rochester - Marketplace by IHG to the airport?

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG is 7.8 mi (14-min drive) away from the Greater Rochester Intl. Airport (ROC) airport, the closest popular airport to the property.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG.

How close is Holiday Inn Hotel & Suites Rochester - Marketplace by IHG to the beach?

This hotel is 16.7 mi (25-min drive) from Ontario Beach Park.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offer free breakfast?

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG does not offer free breakfast.

Is there a casino at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

This hotel offers free self parking.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG have a pool?

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG features an indoor pool.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Hotel & Suites Rochester - Marketplace by IHG to downtown Rochester?

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG is 4.7 mi away from Rochester.

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 435 out of 1006 reviews
Rating 8 - Good. 301 out of 1006 reviews
Rating 6 - Okay. 141 out of 1006 reviews
Rating 4 - Poor. 66 out of 1006 reviews
Rating 2 - Terrible. 63 out of 1006 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Stayed 1 night in May 2025

10/10 Excellent

Natlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place they even sent a text asking how my stay was thanks
Stayed 3 nights in Apr 2025

6/10 Okay

Paul

Traveled with family
Disliked: Amenities, property conditions & facilities
We stayed here a year ago and we loved it. This time staff wasnt friendly and werent informed of the pool being closed as we checked and my kid begged to go to the pool. The room was dirty. Cut our stay early and found another hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Amy

Liked: Staff & service
Very friendly and overall good experience. We picked the hotel because it had an EV car charger and a bar. The EV charger worked well, but we were disappointed that the bar was closed when we arrived at 9:30 even though it was supposed to be open until 10.
Stayed 1 night in Apr 2025

10/10 Excellent

Kip

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and very convenient stay!
Stayed 3 nights in Apr 2025

8/10 Good

Sarah

Stayed 2 nights in Apr 2025

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Joi

Disliked: Staff & service, amenities, property conditions & facilities
Overall room was clean. Shower head was broken. There was not kind of ventilation system in the bathroom. Pool was out of service. Very under staffed, hard to reach or find anyone working the front desk.
Stayed 2 nights in Apr 2025

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend away!

We were in the area for a weekend away. Very nice, clean hotel. Room was very spacious as we has a king suite. Staff was friendly and helpful. Close to everything in the city. We would stay here again.
Stayed 2 nights in Apr 2025

4/10 Poor

Kate

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff was friendly. An outlet cover literally flew off, burning our charger and cord, staff didn't seem to care and we were not offered anything for the inconvenience. Pool was closed as well. Loud AC which barely worked to cool the room.
Stayed 2 nights in Apr 2025

8/10 Good

Kirsten

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staycation ruined

Went for a staycation, for the pool and the pool was broken. We were told it would be fixed first thing in the morning, when it wasn’t we went to the desk and they said noon, then it wasn’t and we went to the desk and they said they no longer knew when it would be fixed. Had to scramble to find an acceptable alternative and ended up spending $200 more than we planned.
Stayed 3 nights in Apr 2025

8/10 Good

CURT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the highway and lots of restaurants
Stayed 3 nights in Apr 2025

8/10 Good

Don

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Alexa

Disliked: Cleanliness, property conditions & facilities
Very u Outdated and loud hotel.
Stayed 2 nights in Apr 2025

6/10 Okay

Heaven

Traveled with partner
Disliked: Amenities, property conditions & facilities
I recently stayed at this hotel for a short trip and had a very mixed experience. The room itself was decent—comfortable enough for a short stay and generally clean, though the bathroom toilet ran all night, which was a bit frustrating. The pool hours were listed as 6:30am to 10pm, but in reality, access wasn’t allowed until 8:30am. That was disappointing, especially for early risers hoping to get a swim in before the day starts. Another misleading detail was the mention of a restaurant—there wasn’t one at all, and the bar remained closed the entire time I was there. I never saw it open or staffed. Breakfast was also underwhelming, definitely below mediocre in terms of quality and options. Staff interactions were hit or miss. Donna at the front desk came across as very uninterested and borderline passive aggressive, which didn’t make for a welcoming environment. On the other hand, Troy was great—friendly, helpful, and really accommodating. Overall, this hotel could work for a short stay if you’re not expecting much beyond a place to sleep. But don’t count on enjoying the amenities they advertise.
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Meh Hospitality, Clean Room, Fine Stay

Front desk person was pretty unprofessional. The overall room experience was nice and I would recommend this place for comfort. Breakfast was okay, a decent variety and hours.
Stayed 2 nights in Apr 2025

8/10 Good

Don

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Friendly helpful staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Diana

Stayed 2 nights in Apr 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Quick trip to visit RIT. This hotel was perfect!
Stayed 1 night in Apr 2025

2/10 Terrible

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It took over 3-1/2 hours to get the room I actually booked and I was told at check-in that I could call in the morning for a late check-out and I was denied that even after having issues with my room. I also was unable to speak to a manager either day and one wouldn't call me back when I left my number. Expedia tried to help and was great, but the hotel had too many booking issues for multple customers and I'm calling to speak to a manager Monday morning to get some sort of compensation for the difficulties or I will be disputing the charge for the entire cost of the stay.
Stayed 1 night in Apr 2025

6/10 Okay

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were short staffed that day and we didn't get into our room for up to 2 hours after we arrived at 3:00 pm.
Stayed 1 night in Apr 2025

10/10 Excellent

John

Stayed 1 night in Mar 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and tastefully decorated. Looked recently updated. Had lots of extra chairs and tables to accommodate takeout. Had all the toiletries we needed and more. Fridge and microwave came in handy.
Stayed 2 nights in Apr 2025