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"It was quiet and convenient to downtown activity " More

By a verified traveler on Tue 28 Jun 2022

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Hotel Description

Hotel near Rocket Mortgage FieldHouse in Cleveland

Heart of Cleveland

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Cleveland State University and Progressive Field. Rocket Mortgage FieldHouse and Rock and Roll Hall of Fame are also within 2 miles (3 km).

Renovated in 2016

This hotel features 3 restaurants and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$129* Per night/room Jul 6 - Jul 7

Suite, 1 King Bed with Sofa bed, Non Smoking (1 Person Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Inn Downtown ratings based on 26 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn Downtown

Everyone (11) Couples (5) Family (5)
4 out of 5
It was quiet and convenient to downtown activity

Posted by on Jun 28, 2022

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Comment from Hotel Management

Jun 28, 2022 by Guest Relation Management

Hello Christopher, To see that we were able to provide you with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing and we hope that we get the chance to host you again!

1 out of 5
Dirty smelled bad and staff was unprofessional and not helpful

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 1, 2022 by Guest Relations Specialist

Thank you for taking the time to write this review and share your thoughts with us. This is not something to be taken lightly, and it has been forwarded to management for review. We place a high value on providing our guests with a safe and enjoyable experience, and we are deeply sorry that we fell short.We hope to earn your business on future trips so that you can see how we are constantly improving. We hope to see you again soon, and we appreciate your patience.

2 out of 5
I had to be moved to another room due to my pillow having blood on it and the bed possibly having bed bug feces.

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 9, 2021 by Manager

Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!

5 out of 5
Overall a good stay in downtown Cleveland. Upon arrival I wasn't sure where to park. The parking attendant was very helpful and guided me to the parking deck right under the hotel. Nice. A quick elevator ride took me right to the front desk and the person who checked me in was very pleasant. The room was nice. Only disappointment was waking up to only decaffeinated coffee available in the room. Other than that very minor issue it was a pleasant experience and I would stay there again.

Posted by , from AKRON on Nov 1, 2021

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Comment from Hotel Management

Nov 1, 2021 by Guest Relations Specialist

We are deeply moved by your kind words about our employees. We are overjoyed that you had a wonderful time and gave our hotel a perfect score. Thank you so much, and we hope to see you again soon!

5 out of 5
Good price for the location.

Posted by on Aug 30, 2021

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Comment from Hotel Management

Aug 30, 2021 by Manager

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

5 out of 5
Check in was seamless and the staff were friendly!

Posted by on Aug 29, 2021

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Comment from Hotel Management

Aug 30, 2021 by Manager

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

4 out of 5
Everything was great. We especially appreciate it the early check-in we were meeting a wedding party

Posted by on Aug 26, 2021

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Comment from Hotel Management

Aug 26, 2021 by Manager

We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. Please do consider us again on your next visit to the area.

5 out of 5
The staff were very friendly/welcoming. Nice/clean facility. Pop machine was totally not working on my 3rd floor and lost my $2.00 which they wouldn't refund.

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 17, 2021 by Manager

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4 out of 5
Full-time parking attendant was nice

Posted by on Jul 25, 2021

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Comment from Hotel Management

Jul 26, 2021 by Guest Relations Specialist

We are delighted to hear that we were able to provide you with such a memorable experience. Our goal is to make every guest's stay exceptional. We eagerly await your next visit!

4 out of 5
Nice place near downtown and Cleveland State University. Clean with easy access

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 8, 2021 by Manager

Thank you for your valuable opinion regarding our access. We hope to see you again and that you will be truly impressed with our continued improvements.

Property Features

There are 3 restaurants on site. Free breakfast is served daily. Public spaces have free WiFi. Business amenities include a business center and a meeting room. A fitness center, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Inn Downtown. For a fee, parking is available. A complete renovation of Comfort Inn Downtown was completed in June 2016. This Cleveland hotel is smoke free.

  • 145 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Built in 1975
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: Cleveland Station (6 km / 3.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Comfort Inn Downtown offers 145 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Cleveland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Subway - This restaurant serves lunch and dinner.

Pedros Mexican Grill - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Pizza Pan - This restaurant specializes in pizza and serves lunch and dinner. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property provides scheduled shuttle service to the main campus of the Cleveland Clinic and University Hospitals.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 9.50 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Cleveland Downtown
  • Comfort Inn Downtown Cleveland
  • Comfort Inn Hotel Cleveland Downtown
  • Cleveland Comfort Inn
  • Comfort Inn Cleveland
  • Comfort Inn Downtown Cleveland, Ohio
  • Comfort Inn Downtown Hotel Cleveland
  • Comfort Inn Downtown Cleveland Hotel
  • Comfort Inn Downtown Hotel
  • Comfort Inn Downtown Cleveland
  • Comfort Inn Downtown Hotel Cleveland

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.