8/10 Good
Jodi
Traveled with family and small children
May 4, 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly every time I had to visit the desk. The room was clean. The pool was perfect for my little granddaughter. The hot tub was one of the hottest I have ever been in. The pool was a good temperature as some hotel pools are a little colder than I prefer. The pool area might have needed some new atmosphere as at one time it might have had more plants and decor but now just a few average looking tropical plants and some furniture that maybe needed a good sanding and cleaned up a bit but still had lots of life in them. The beds and bedding were comfortable. The location was easy enough to get to but the signage for check in might need to be better marked. The very first time we stayed at The Gateway we drove around several times before we found a check in area under a canopy or underpass looking area that we thought might have been an entrance to a parking garage and while we where here we noticed another vehicle doing the same thing. But after our first day we found another entrance on the other side of the building where you park that was much easier to use and closer to the elevators. It also has nice little short walking path if you just want to be outside. The patio area did not have any furniture outside at the time we were there in early May except for 2 plastic chairs but there was a nice little waterfall back there. Aside from no continental breakfast, I would say this hotel marked every box we look for in a hotel.
Jodi
Stayed 2 nights in May 2026