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4.2 out of 5

"Good location, close to stores " More

By a verified traveler on Tue 01 Jun 2021

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Hotel Description

Hotel near Kaiser Permanente Otay Mesa Medical Offices in Chula Vista

Otay stay

Your stay at this Otay hotel places you within 3 miles (5 km) of Kaiser Permanente Otay Mesa Medical Offices and Aquatica. North Island Credit Union Amphitheatre and Sharp Chula Vista Medical Center are also within 3 miles (5 km).

Renovated in 2020

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$97* Per night/room Dec 20 - Dec 21

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Chula Vista/Otay Valley Hotel ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Chula Vista/Otay Valley Hotel

Everyone (12) Couples (2) Family (3)
5 out of 5

Posted by on Jun 20, 2022

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Comment from Hotel Management

Oct 12, 2022 by Management

Dear Guest;Thank you for your comments. We are happy to learn your stay was pleasant. Our staff will be delighted to learn that they have made another guest happy and hopefully a return customer

2 out of 5
Bathroom was smeller than it looked on website, shower towels were stiff had to go to the store and buy some of my own. No mini fridge or microwave as advertised on website and ac was not blowing cool air either. Bad experience with best Western.

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 8, 2021 by Management

Dear Guest We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better

5 out of 5

Posted by , from Sacramento on Nov 7, 2021

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5 out of 5

Posted by on Oct 18, 2021

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5 out of 5
Good location, close to stores

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 7, 2021 by front desk

Dear Guest, Thank you for you patronage, we appreciate your business! We also loved our location and we are glad we could accommodate you. Please come back anytime! Maria Vera Guest Service Agent

2 out of 5

Posted by on Feb 14, 2021

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Comment from Hotel Management

Mar 26, 2021 by front desk

We apologize for not meeting your expectations. In very demanding seasons we take special care of all the amenities in the rooms. It is seldom that a problem arises and we cannot meet the guest expectations. I hope we were able to fix the issues you mentioned. Please accept our apologies for the inconveniences we caused and thank you for letting us know so that we can correct the problem immediately.

3 out of 5

Posted by on Jul 20, 2020

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5 out of 5

Posted by on Jun 28, 2020

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5 out of 5
Great staff, i checked in late and staff was very very helpful. Room was clean and up to date. Will be staying here again in the future.

Posted by on Jan 29, 2020

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Comment from Hotel Management

Jan 29, 2020 by Reyna Fitch/Guest Service Manager

I appreciate you taking the time to share your amazing remarks of our Hotel. We’re delighted that you enjoyed your clean, comfortable and spacious guest rooms. But most of all the awesome service you received from our team! I will congratulate my associates for a job well done. Thanks for being our guest. We hope you make us your home away from home the next time your travels bring you this way!

5 out of 5
The breakfast personnel were on spot! They kept food hot and the location clean

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 4, 2019 by Reyna Fitch/ Guest Service Manager

We appreciate you and your dedicated loyalty for Best Western Chula Vista. Thanks for choosing us and we hope you return soon. Thanks Again!!

About the Best Western Chula Vista/Otay Valley Hotel

Location 4450 Main Street, Chula Vista, CA 91911

Property Features

Best Western Chula Vista/Otay Valley Hotel offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is served. The business-friendly Best Western Chula Vista/Otay Valley Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free. A complete renovation of Best Western Chula Vista/Otay Valley Hotel was completed in January 2020. This Chula Vista hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 3 levels
  • Built in 1990
  • Continental breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Chula Vista/Otay Valley Hotel offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers. This Chula Vista hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2020.

  • Deep soaking tub
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Otay
  • Best Western Otay Valley Hotel
  • Best Western Plus Otay
  • Best Western Plus Otay Valley
  • Best Western Plus Otay Valley Chula Vista
  • Best Western Plus Otay Valley Hotel
  • Best Western Plus Otay Valley Hotel Chula Vista
  • Otay Valley Best Western
  • Best Western Vista/Otay Valley Hotel
  • Best Western Chula Vista/Otay Valley
  • Best Western Vista/Otay Valley
  • Holiday Inn Chula Vista
  • Chula Vista Holiday Inn
  • Best Western Chula Vista/Otay Valley Hotel Hotel
  • Best Western Chula Vista/Otay Valley Hotel Chula Vista
  • Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.