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"the people staying at the hotel not the best, staff was very good Zack was the best " More

By a verified traveler on Fri 24 Sep 2021

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Hotel Description

Chula Vista guestrooms with free WiFi

In Chula Vista

You'll find Chula Vista Center and San Diego Bay within 2 miles (3 km) of this hotel. Also, Chula Vista Nature Center is within 3 miles (5 km) and Sharp Chula Vista Medical Center is within 6 miles (10 km).

Outdoor pool

An outdoor pool is featured at this hotel, along with free self parking. WiFi in public areas is free. Luggage storage is provided and the front desk is staffed around-the-clock.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 50 guestrooms also offer free WiFi and TVs with cable channels. Coffee/tea makers, hair dryers, and phones are also available.

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$94* Per night/room Oct 26 - Oct 27

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Chula Vista West ratings based on 3 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Chula Vista West

Couples (1) Family (2)
4 out of 5
the people staying at the hotel not the best, staff was very good Zack was the best

Posted by on Sep 24, 2021

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1 out of 5
The room I was initially given smelled of mold and smoke. I requested another room , however this room was equally as offensive with the smell of cigarette smoke and mold. The manager on duty explained that there were no other rooms available on the property. I asked for a refund and they informed me to contact Travelocity

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 24, 2021 by Akshay

Thank you for choosing Surestay Plus By Best Western, Chula Vista for your accommodations. I apologize that you had such a negative experience during your stay. I appreciate you taking the time to give us your feedback. It was an uncommon instance and we’ll perform better. We would love to make things right if you give us another chance.

1 out of 5
This is definitely not a family place. I didn’t stay because there were too many people hanging around outside and people arguing. My family felt unsafe and I wouldn’t feel safe parking there. I ended up finding another hotel 20 minutes away at 9:30 at night.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 8, 2021 by Akshay

Dear Valued Guest, Thank you for letting us know about this. Your feedback helps us get better. We are looking into these issues and hope to resolve them promptly and accurately. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West

About the SureStay Plus Hotel by Best Western Chula Vista West

Location 778 Broadway, Chula Vista, CA 91910

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of SureStay Plus Hotel by Best Western Chula Vista West, you'll find an outdoor pool, coffee/tea in a common area, and an elevator. Public spaces have free WiFi. Free self parking is available. This Chula Vista hotel is smoke free.

  • 50 guestrooms or units
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Chula Vista West offers 50 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. This Chula Vista hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Best Choice Inn Chula Vista
  • Best Choice Inn
  • Best Choice Chula Vista
  • Best Choice Inn Chula Vista
  • SureStay Plus Hotel by Best Western Chula Vista West Hotel
  • SureStay Plus Hotel by Best Western Chula Vista West Chula Vista

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.