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"I would definitely recommend this hotel, whether you're adults looking for a romantic, fun getaway (Zanies Comedy Club is great) or with children, for ... " More

By a verified traveler on Sun 08 Oct 2017

Hotel Description

Family-friendly 3-star hotel near Arcada Theater

In suburbs

Within 3 miles (5 km) of this West Chicago hotel, you'll find Charlestowne Mall and Dellora A. Norris Cultural Arts Center. Arcada Theater and Beith House Museum are also within 6 miles (10 km).

Family-friendly fun

This hotel features an outdoor pool and an indoor pool. Families will appreciate the arcade/game room and picnic area. Enjoy the health club and perks like free self parking and free WiFi.

Free Internet, flat-screen TVs

The 293 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and premium bedding. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Standard Room, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Tower 2 queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Pheasant Run Resort ratings based on 14 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Pheasant Run Resort

Everyone (5)
1 out of 5
Hot tub was not hot. Room was the worst I’ve ever had: Dirty carpet and stained Bathtub stained and cracked Toilet stained Water pressure horrible Door to fridge coming off hinges No knob on wardrobe Tv very old and grainy, old box tv Couldn’t get out of there fast enough in the morning. We didn’t arrive until about midnight so no time to refuse room and look fir something else in the middle of the night. I have never complained or asked for a refund in my life until today!

Posted by on Jun 25, 2019

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4 out of 5

Posted by on Mar 9, 2019

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1 out of 5

Not the Pheasant Run of yesterday

So disappointed. The room was beat up—carpet taped in one area, stained and overall dirty. Sheet had a stain. Toilet leaked and air conditioning unit sounded like Flipper was splashing around in it all night. That being said the staff was exceptional but you can’t sleep at the check in desk. The place was glorious back in the day but right now the rooms need a million dollar makeover.

Posted by on Jul 9, 2018

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4 out of 5
I would definitely recommend this hotel, whether you're adults looking for a romantic, fun getaway (Zanies Comedy Club is great) or with children, for which there are activities, arcade games and pool for them to enjoy. Fun all the way around!

Posted by , from Shorewood on Oct 8, 2017

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4 out of 5

Review of room

Pros: The people and the food was good
Cons: The HVAC in room
Location: The facility nice and is convenient to things to do, my customer and has nice amenities
The rooms HVAC was really noisy. The overall facility is in need of some updating, The food and staff were great. I have stayed here over the years and with "all of that said" look forward to my returning

Posted by , from Trophy Club Tex on Dec 16, 2016

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1 out of 5

Very disappointing

The first room we were assigned was musty and moldy.The shower and fridge didn

Posted by on Jul 6, 2012

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2 out of 5

Customer service

This hotel is nice on the outside, it has a 60's wooden lodge feel on the inside. Anytime someone walls down the hall, you can feel it in the room. Customer service is not good. Walked up to the counter to check in at 3pm, was told they had no rooms ready yet and to stand aside. I stood there in the lobby thirty minutes watching them check in people. Finally they see me standing there and decide I can have a room. The Hilton garden inn across the street looks a lot nicer and I know they wont leave you standing in the lobby.

Posted by on Nov 5, 2010

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5 out of 5

Fun time with Family

My husband and 2 girls live in Geneva, one town over from St. Charles where this resort is located... Other than golf and spa we have never stayed. Last weekend we stayed over night on Fri and Sat. There was a large dance competition in and was very busy with kids but we had a great time. We booked a spring package so my girls got kites and other misc items at check in and they were invited to decorate the kites before flying them. This was nice for my husband and I because we had lots of options for the kids and didnt have to think about ""what should we do with them now"" We took them to decorate kites, played in the arcade and went for ice cream at ben and jerrys... It was so easy to please the kids it was like a total vacation for us. The girls loved the indoor/outdoor pool. After the kite flying my husband went to the driving range and the girls and I went to the spa for mini manicures and pedicures. We were all a little tired after that and went to the room to relax. We took the girls to the babysitting service and we went to dinner and then zanies. We didnt plan on going to zanies but there is a box office right there that you can buy tickets at... It was so easy. Great price for everything they offer there, we drive pased everyday and never realized.

Posted by on Apr 21, 2009

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2 out of 5

Don't waste your money

This hotel is the absolute worst. I must say the beds are great and the shower is awesome. The hotel staff is not friendly at all. We made a reservation in August and when we arrived our room was wrong. We asked for double beds instead we got a king room. The woman at the front desk told us just because you ask for a certain kind of room that doesn't mean you are going to get it...are you kidding me. I couldn't believe she said that. So in other words if you asked for a non-smoking room you may get a smoking room. Then we had to wait 2 hrs to get in a new room. The housekeepers only cleaned our room once in 3 days. They didn't leave us any wash clothes. We also had to call the front desk several times about someone stomping above us. It sounded like the ceiling was about to cave in. They kept telling us they would send security and they never did. I have to honestly say this is the worst hotel stay for the type of money I spent in my whole life. Most of the time when you are in a hotel that is charging that much the staff is nice.....they were not at all.

Posted by on Oct 19, 2008

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2 out of 5

Nice on the outside, Not on the inside

This hotel reminded me of some of the off strip hotels in Vegas: They look pretty good from the outside and in the lobby, but the rooms are shabby. For our stay at the Pheasant Run, calling the room shabby is generous. Room traits were mildewy smell coming from A/C, thread bare rumpled carpet, no hot water each morning, mildew around the tub, and sheets that didn't fit the matress and kept coming off in the night. I've stayed in worse hotel rooms, but they were cheap and I got what I paid for. At the Pheasnt Run, the room was incredibly overpriced for what we got. Another downside was that they were hosting a large conference for college students who stayed up all night. Due to thin walls we heard yelling, running, slamming doors, and flushing toilets all night. There was one good thing, their 3 swimming pools were a hit with the kids.

Posted by on Oct 25, 2007

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Renovations + Closures

This property is closed from 1 March 2020 to 27 December 2020 (dates subject to change).

Property Features

Pheasant Run Resort offers its guests an indoor pool, an outdoor pool, a health club, and a spa tub. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 80000 square feet (7432 square meters) and includes a conference center. A sauna, a library, and a terrace are also featured at the family-friendly Pheasant Run Resort. Free self parking is available. This 3-star West Chicago hotel is smoke free.

  • 293 guestrooms or units
  • 16 levels
  • 5 buildings
  • 80000 sq ft of conference space
  • 7432 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Arcade/game room
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Self parking (surcharge) , Free RV, bus, truck parking

Transport

  • Train station: West Chicago Station (9.1 km / 5.6 mi)
  • Parking: Free self parking and RV/bus/truck parking; self parking available for a surcharge

Room Amenities

Pheasant Run Resort offers 293 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This West Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and refrigerators can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing on site
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per day, plus a deposit of USD 50.00 per day
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards and cash for all bookings. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards and cash for all bookings.

  • Car not required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per day
  • Pet fee: USD 50 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pheasant Resort
  • Pheasant Run Resort St. Charles
  • Pheasant Run Resort
  • Pheasant Run St. Charles
  • Pheasant Run Resort West Chicago
  • Pheasant Run West Chicago
  • Pheasant Run Resort Hotel
  • Pheasant Run Resort West Chicago
  • Pheasant Run Resort Hotel West Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.