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Embassy Suites by Hilton Richmond

3.5 star property
Hotel near Lewis Ginter Botanical Garden in Richmond

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Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Bar (on property)
In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Parking available

Explore the area

View in a map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Place, University of Richmond
    ‪5 min drive‬
  • Place, Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • Place, Virginia Museum of Fine Arts
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • 300 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

8.2 out of 10
Very good
(67 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

8.0 out of 10
Very good
(2 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

7.4 out of 10
Good
(36 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

8.6 out of 10
Excellent
(4 reviews)
  • 600 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Capital Suite, 1 King Bed, Shower

  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 658 reviews
$94 nightly
The price is $109
Oct 26 - Oct 27
Total with taxes and fees
Hampton Inn by Hilton Richmond-North/Ashland

About the neighborhood

Richmond

In suburbs.Within 6 miles (10 km) of this Richmond hotel, you'll find Lewis Ginter Botanical Garden and Children's Museum of Richmond. Science Museum of Virginia and Virginia Museum of Fine Arts are also within 6 miles (10 km).

What's nearby

  • Henrico Doctors' Hospital - 3 min drive - 1.3 miles
  • University of Richmond - 5 min drive - 2.5 miles
  • Lewis Ginter Botanical Garden - 7 min drive - 3.9 miles
  • Virginia Museum of Fine Arts - 9 min drive - 6.4 miles
  • Greater Richmond Convention Center - 11 min drive - 8.7 miles

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Burger King - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Cicis - ‬19 min walk
  • ‪Buffalo Wild Wings - ‬3 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Embassy Suites by Hilton Richmond

Hotel near Lewis Ginter Botanical Garden in Richmond
Embassy Suites by Hilton Richmond offers its guests an indoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekdays, and guests can also enjoy a free manager's reception daily. WiFi is free in public spaces.

Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Richmond. Parking is available for a fee.

This Richmond hotel is smoke free.

  • 1 building
  • 225 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

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Drury Plaza Hotel Richmond

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, 2,793 reviews
$112 nightly
The price is $131
Oct 5 - Oct 6
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 10 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 49-inch LCD TV with premium cable channels
  • iPod dock
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Frequently asked questions

How close is Embassy Suites by Hilton Richmond to the airport?

Embassy Suites by Hilton Richmond is 15.7 mi (22-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton Richmond?

As of Sep 29, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Richmond on Oct 5, 2025 start from $135.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton Richmond have an airport shuttle?

Airport shuttle services are not available at Embassy Suites by Hilton Richmond.

Does Embassy Suites by Hilton Richmond offer free breakfast?

Yes, Embassy Suites by Hilton Richmond offers free breakfast.

Is there a casino at Embassy Suites by Hilton Richmond?

No, there is no casino at this hotel.

What time is check-in at Embassy Suites by Hilton Richmond?

Check-in start time: 4 PM; Check-in end time: 2:00 AM. A fee applies for early check-in.

Is there free parking at Embassy Suites by Hilton Richmond?

Free parking is not available at this hotel. Self parking is available for USD 10.00 per night.

Does Embassy Suites by Hilton Richmond have a pool?

Embassy Suites by Hilton Richmond features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does Embassy Suites by Hilton Richmond have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine and happy hour.

Does Embassy Suites by Hilton Richmond have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton Richmond to downtown Richmond?

Embassy Suites by Hilton Richmond is 6.6 mi away from Richmond.

Reviews

Embassy Suites by Hilton Richmond Reviews

7.6

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 444 out of 1006 reviews
Rating 8 - Good. 197 out of 1006 reviews
Rating 6 - Okay. 146 out of 1006 reviews
Rating 4 - Poor. 108 out of 1006 reviews
Rating 2 - Terrible. 111 out of 1006 reviews

Reviews

6/10 Okay

Shunta

Liked: Amenities, property conditions & facilities
Started off in a room with no air. Got moved about 2hrs later then to handset to phone and top cover had stains on it but the air in 2nd room did work
Stayed 2 nights in Jun 2025

4/10 Poor

Shawn

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Upon my families arrival we experienced no AC in our first room. The second day we were moved to a new room where the drain in the bathtub did not drain and later that night and later that night, I was greeted by a roach in the bathroom.
Stayed 2 nights in Jun 2025

2/10 Terrible

Shekia

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
My sheets on my bed was already nasty, then they lost power more then one time so it was hot all night, housekeeping was veey rude, this one lady at the front desk was a big help..
Stayed 2 nights in Jun 2025

6/10 Okay

Kenneth

Traveled with family
AC didnt work, elevators incredibly slow, ice makers not working
Stayed 2 nights in Jun 2025

4/10 Poor

Carl

Business traveler
Liked: Staff & service
Air conditioning problems
Stayed 3 nights in Jun 2025

8/10 Good

Christian

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Jack

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
It is a dump, old worn out rooms, we had air conditioning, my daughters room didnt Only two of 4 elevators worked. Bath room were small Over all its was not worth the money, im a hilton menber, they didnt give a dam about that, Ive stayed in hotels for 85 dollors better then this one, A total desgrace for a hilton hotel And you billed it as a elite wowqzq a
Stayed 2 nights in Jun 2025

4/10 Poor

Joseph

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No AC on first night.
Stayed 2 nights in Jun 2025

2/10 Terrible

Shedney

Stayed 2 nights in Jun 2025

6/10 Okay

Annette

Traveled with family
Liked: Cleanliness
The property is old. Some rooms had no air.The elevators were slow, and two were out of order. The staff is amazing food was by far the best!!! I loved the stay they just need to do a few upgrades.
Stayed 4 nights in Jun 2025

4/10 Poor

Jessica

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Awesome staff horrible hotel

HOT! Per staff they turn the AC off on purpose when it’s hot out because the owners want to save money. Owners will not update AC and heating to save money despite complaints. Pool was dirty and smelled horrible in pool room. Mold in the rooms, poorly put together, you can tell it was a fast job by non skilled people. AC unit in the room leaked the whole stay, took many calls and trips to the front desk for someone to come fix it. Had to keep a trash can under unit to catch water. Very noisy, you could hear everything going on in the halls while in your room. One elevator worked on each side of the building. Staff was very friendly and did the best they could working in horrible conditions. Staff would have sweat rolling off their face while cleaning and walking around the hotel but still had a smile on their face!!
Water coming from AC unit in trash can
Stayed 2 nights in Jun 2025

2/10 Terrible

Menwei

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If I could give zero stars I would. The hotel is old and not maintained. The pool was cloudy and dirty. We got a king suite with pull out bed and the pull out bed was disgusting. There were wrappers in it and blood stains. No way was I letting my kids sleep on that. The air conditioning was also broken and after asking 3x and them promising to send someone up I ended just asking for fans cause my kids needed to sleep. The walls are also super thin. You could hear everything going on. DO NOT STAY!
Stayed 1 night in Jun 2025

8/10 Good

Timothy

Traveled with pets
Liked: Staff & service, amenities
Stayed 1 night in Jun 2025

6/10 Okay

JasmineRae

Liked: Cleanliness
Stayed 2 nights in Jun 2025

2/10 Terrible

Katey

Stayed 1 night in Jun 2025

10/10 Excellent

Cheryl

Stayed 1 night in May 2025

6/10 Okay

JOHN, Haddonfield

Traveled with family
Disliked: Property conditions & facilities
Multiple bulbs in lamps in room were burned out and needed replacing. Only two of four elevators operational causing long waits on a busy weekend.
Stayed 1 night in May 2025

6/10 Okay

JOHN, Haddonfield

Air conditioning leaked
Stayed 2 nights in May 2025

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Fantastic service, made our stay really enjoyable. The bed was really comfortable. Breakfast was really tasty. Happy hour drinks were great and they had chips & salsa and hummus. Another guest told us the property is about 35-40 years old, and it's showing it in some places. Two of the elevators were broken, so it made things a little slower, but not too bad. The pool was over chlorinated and COLD!
Stayed 1 night in May 2025

2/10 Terrible

Charlotte

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in disrepair as 2/4 elevators did not work our entire stay. Our room’s air conditioner leaked the entire stay calls to the desk did nothing. The refrigerator was not cooling. Beds were uncomfortable.
Stayed 2 nights in May 2025

10/10 Excellent

Nato

Stayed 3 nights in May 2025

6/10 Okay

Maria

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
I really like the location of the property. Some front desk employees were not as friendly as others. My only complaint was the bathroom shower curtains. They were very moldy and dirty. Bathrooms are extremely small and have no ventilation. Shower heads will drip out all night. Love the breakfast!
Stayed 3 nights in May 2025

8/10 Good

DENNIS

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this facility. Nice but bathroom is too small..
Stayed 1 night in May 2025

10/10 Excellent

Julia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Shamanise

Liked: Cleanliness, amenities
Experience would’ve been amazing but I had to call the front desk about a broken toilet from the time I checked in. No sense of urgency to fix the issue and I had to leave my room to use the restroom each time. Someone finally came the day of checkout around 9am and still did not fix it or change my room. The manager finally reached out to offer me free points that I still have not received.
Stayed 1 night in May 2025