Explore Chelsea Spa Hotels & Wellness Resorts

"Sheraton really disappointed me. While I understand that rooms are not always ready when you arrive, to charge guests to hold their bags $6 per item is nothing but a cash grab. Then on top of that, they refused to provide even an hour for a later checkout resulting in us conveniently needing to leave our luggage with them again for a fee and more money for them. It’s a disgusting practice I have never seen before. I grew up with parents in the then Starwood chain and it’s really sad to see this brand of hotels turn into this."

"Great location, friendly staff, and updated room"

"Staff was very friendly, room was clean and spacious, the restaurant Bond 45 was excellent. The only thing is that I wanted to purchase the hotel tote bag and nobody could tell me where I can purchase it. "

"A hotel waiting to be closed down. No amenities, no bar, no restaurant, no coffee /tea in room, ridiculously expensive shop in the lobby. Being knocked down in late 26/27."

"For a hotel at this level there should be coffee and tea in the room or free coffee stations in the lobby. To expect guest to pay for tea or coffee is not commendable."

"The hotel is under renovation, I get that. However, the first night we were put in a room with a terribly dank smell, A/C barely cooling at all, we sweated all night, and there was construction noise before 7am the next morning. So, we delayed our plans for the day and hauled our luggage back down to the lobby to check out of that room and be placed in another room on a different floor, which we had been given the wrong type of keys for, and we had to go back down to reception to switch out the keys, only to be let into a room with ZERO A/C. We decided at that point to go on with our day and deal with the room situation upon our return. Later, we were assigned a THIRD room, on a renovated floor, which alleviated the smell and the construction noise, but, while this room did have some air flow, it was not sufficient to make the room entirely comfortable. I've stayed at this hotel four times now as it is a prime location. But I will be considering other options next visit."