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Quality Inn & Suites

2-star property
3540 Cummings Highway, Chattanooga, TN 1-855-201-7819

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3.3 out of 5
See all 27 Travelocity Reviews

"Property was clean. We were overall pleased with our stay. " More

By a verified traveler on Mon 11 Nov 2019

Points Of Interest

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Hotel Description

Hotel near Ruby Falls, connected to a shopping center in Chattanooga

Close to shopping

Your stay at this Lookout Valley Neighborhood Association hotel places you within 3 miles (5 km) of Ruby Falls and Reflection Riding Arboretum and Nature Center. Lookout Mountain Incline Railway and Chattanooga Convention Center are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. There's an indoor pool on site, and a 24-hour front desk and a fireplace in the lobby are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 71 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, hair dryers, and safes.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn & Suites ratings based on 27 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Quality Inn & Suites

Everyone (10) Family (1)
1 out of 5

Posted by on Feb 12, 2020

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4 out of 5
Property was clean. We were overall pleased with our stay.

Posted by on Nov 11, 2019

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5 out of 5

Posted by on Nov 10, 2019

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2 out of 5
There was still trash in the room when we checked in. The beds were very hard and air conditioner was loud. The shower head came out of the wall when trying to adjust the angle. The safety bar in the shower was loose to the point of being a hazard. There was no representative at the front desk when we were leaving to leave the keys with and no way to contact anyone for help. For the price that I paid I expected more and was very disappointed. It will definitely make me think twice before booking with a Quality (Not Quality) Inn & Suites in the future.

Posted by on Sep 27, 2018

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4 out of 5

Halfway home....

Pros: Nice room, prices, pleasant staff.
Cons: Make sure rooms are ready for guests....first room had wet floor due to storms....
Location: Quite a bit of tourist attractions, and great halfway point to Florida.
Staff was most accommodating. Our first room was wet due to storm, but we were upgraded right away.

Posted by on Dec 31, 2015

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2 out of 5

a disappointment

Pros: one overworked maid,(only employee easy to find) was nice, and helpful. she obviously had little authority to change the larger issues at this place.
Cons: just about everything
Location: lookout mountain attractions
big obvious lack of care for facilities. the breakfast was the topper extremely poor.

Posted by , from middle tennessee on Sep 26, 2015

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2 out of 5

not recommended

Stains in sink would have come off with asiton, mirror dirty, need new mattresses. A/C didn't work well. Every time I passed reception desk lady was talking on cell phone (obviously a personal call, with no acknowledgement.

Posted by , from Missouri/Florida on Sep 15, 2015

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2 out of 5

Never again

The place looks nice on the outside and it's in a cute little area which I liked but inside it's disgusting. They didn't give us washcloths and when I asked for some I was told they didn't have any because guests were taking them. Our carpeted floor was wet and the room wreaked of mildew. There was bright pink lipstick on the sheets. Breakfast was so bad you can't eat it. No one was ever at the front desk to help you except for once and I could hear her on the phone talking about money being stolen from a guests room. The housekeepers were outside smoking and cutting up instead of working and this was in the morning. The pool and pool area is disgusting. The shower had hairs all over it. The air conditioner barely worked and the tv would only get three stations. Go stay down the road.

Posted by , from TN on Jul 31, 2015

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1 out of 5

Very dirty room, rude staff

The bathroom had mold on the shower curtain. The bathtub was very dirty. The pool was very cloudy and had several lights out. I complained to the front desk about our room and how dirty the bathroom was and her only response was "we don't have another shower curtain. " overall the hotel was dirty and rundown. I would not recommend!

Posted by , from Chattanooga on Jun 23, 2015

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2 out of 5

I would not recommend this hotel..

Pros: It met the basic need of having one night to sleep. I would not have wanted to stay two nights.
Cons: Fix: Broken faucet on tub, poor water flow in shower, towel bar, stained towels, broken refrigerator (not usable, could not turn on, repair walls
Location: All Chattanooga attractions were near. Would recommend the Riding Reflection Garden.
The staff was nice and the rooms were clean. So it met the basic need. However the facility itself is in very poor repair. Examples: broken faucet on tub caused poor water flow in shower, broken, unusable towel bar, stained towels, broken refrigerator (not usable, could not turn on), wrinkled, frayed bed skirts, chairs in lobby were so dirty and frayed that we would not even sit on them. Corners of walls were beaten up. Whoever owns this facility could do much better.

Posted by , from Nashville on May 26, 2015

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About the Quality Inn & Suites

Location 3540 Cummings Highway, Chattanooga, TN 37419

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Free breakfast is available daily. An indoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Quality Inn & Suites. Free self parking is available. Smoking is allowed in designated areas at this Chattanooga hotel.

  • 1 building
  • 71 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Chattanooga Metropolitan Airport (CHA) (22.6 km / 14 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites offers 71 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures

Hotel Names

  • Baymont Inn Chattanooga
  • Baymont Inn Hotel Chattanooga
  • Baymont Inn Chattanooga Hotel
  • Baymont Chattanooga
  • Quality Inn Chattanooga
  • Quality Chattanooga
  • Quality Inn & Suites Hotel
  • Quality Inn & Suites Chattanooga
  • Quality Inn & Suites Hotel Chattanooga

You should know

  • Pool access available from 9:00 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.