2/10 Terrible
Gladys
Jun 23, 2025
Disliked: Cleanliness, property conditions & facilities
I canceled my reservation within 5 mins of checking in. The hotel was miss represented in the advertisement. Upon arriving I notice the clientele were not of the caliber of people I would trust being around. The room we were assigned looked unsanitary. The room was on the first floor. It had a sliding patio door that appeared to be easy to jar open. The supposed sofa sleeper was a half moon shape with curved ottomans in front. I immediately went back to the front desk to cancel my reservation. I did not feel safe. The clerk said she could not cancel the charge on my card because I booked through Travelocity a third party booking. I asked for some form of a receipt for my records to show we did not stay. She said she could not provide this request because we booked through a 3rd party. I said fine. I will be calling my card holder tomorrow morning first thing to dispute the charge citing the conditions I have listed in this response to you. I will never use your services again nor will I recommend it to anyone I know. I was in town for my brothers funeral. I was already stressed and distraught. This experience only added to it. I had to seek accommodations elsewhere which was not an easy task with such short notice.
Gladys
Stayed 1 night in Jun 2025