Days Inn by Wyndham Chattanooga/Hamilton Place

Nov 18, 2019 by Robert

Thank you very much for your recent stay and for taking the time to post a review. While it was great to read that you enjoyed your stay (based upon your high rating), I was disappointed about the coffee pot issue. Our in-room coffee pots have a three selection switch (OFF - WARM (for the heater plate) - and ON (to brew coffee). The writing under the switch can be hard to read unless you pick up the coffee maker. The coffee maker will be checked tomorrow and replaced if needed, Your stay was greatly appreciated, and it is hoped that you will continue to favor the Days Inn by Wyndham brand as you travel.

Nov 18, 2019 by Robert

Thank you very much for having stayed at our Days Inn in your time of grief. I was very sorry when I read about your loss and wanted to extend condolences from my entire staff. I greatly appreciated your kind comments about Lori, who strives to deliver the best possible service to her guests. Rest assured that any recommendations a staff member provides is based upon their own, unbiased experience. Your business was much appreciated , and it was great to read that you approved of our high cleanliness standards.

Aug 7, 2019 by Robert

I was very sorry to learn that you did not enjoy your stay. Our Front Desk was able to cross-reference your Anonymous post to a reservation. I understand that you were upset that you were assigned to a handicap accessible room versus a standard room. This was because the site you used selected that room type for you. Unfortunately, we cannot change details on third-party reservations because are screens are locked by your travel agent. You also made what is referred to as a "opaque reservation." These are unique because they tend to focus on price at the expense of specifics such as which hotel you will be staying at, type of room, number of beds, etc. I am also very sorry that you referred to our breakfast as being "horrible." We have so many items to choose from such as Kellogg's Frosted Flakes, Kellogg's Raisin Bran, Carbon's Golden Waffles, Papetti Farm Eggs, Sara Lee Raisin Bread, Land-O-Lakes, Pillsbury, etc. and go to the expense of providing these top brands so that we can provide our guests with consistent quality. We provide great value because our complimentary breakfast can easily be compared with that of a chain restaurant on our street which charges $12 per person + tax and plus beverages. Again, I am very sorry that you did not enjoy your stay, and I can sympathize with your concerns. However, we can only provide what your agent has selected on your behalf.

Jul 22, 2019 by Robert

Thank you so very much for having stayed with us and for using Travelocity to reserve your room. I am delighted that you thoroughly enjoyed your stay and that you approved of our cleanliness standards. The Days Inn by Wyndhan brand is all about providing great value to its guests by including great amenities such as our Daybreak Breakfast along with in-room refrigerators and microwaves. Thanks so much again, as your stay was greatly appreciated.

Jul 9, 2019 by Robert

Thank you very much for having stayed with us and responding to the survey request from Expedia. It is great to read that you enjoyed your stay and found good value in our rates. Your statement that you "would stay there again" was greatly appreciated, as it lets other travelers know that you were well satisfied with your stay. I hope that you will keep us in mind if your travels ever bring you back to Chattanooga.

Jun 2, 2019 by Robert

Thank you so much for having selected our Days Inn for your recnet stay, and I am delighted that you thoroughly enjoyed your stay. It is great read that you approved our high cleanliness standards and enjoyed our great location long I-75 as well. It is hoped that you will continue to favor Days Inns as you travel. Thanks so much again.

Apr 19, 2019 by Robert

Thanks so much for having selected our Days Inn for your recent stay. It is great to learn that, based upon your high rating, you thoroughly enjoyed your stay, I do hope that you will continue to favor the Days Inn brand as you travel.

Apr 5, 2019 by Robert

Thank you very much for having stayed at our Days Inn (Chattanooga - Hamilton Place). It is great to read that, based upon your high rating) you enjoyed your stay. We strive to provide our guests with great value in the form of clean, well-maintained rooms at reasonable rates. Thanks so much once again, and I hope that you will consider staying with us again if your travels bring you back to the Chattanooga area.

Apr 30, 2019 by Robert

I was very disappointed when I read your review because it is not typical of our property. Our hotel was built back in the 1990's and operated from then until a few years ago as a Marriott-branded property. It is also one of the newer properties on our street and has been well-maintained over the years. Our hotel, like all other area hotels is indeed designated as a non-smoking property. Hotel managements do not want guests to smoke in a room because of the life-safety risk it poses along with the fact that subsequent guests may well reject the room. Unfortunately, guests sometimes cannot resist the temptation to smoke in a room. It is rare but happens. We then make sure that, in addition to the sheets, the decorative bed scarves and throws along with the pillows. The rooms itself is then treated with ozone which destroys the odors. We do not treat rooms with any chemicals because of the high number of people with allergies. Our carpets are vacuumed daily and professionally cleaned on a regular basis throughout the year. I walk the property several times daily and do not recall any instance of a urine smell. I checked all the maintenance tickets and could not find any referencing a urine smell. Please also understand that, when using a third-party, you are subject to their terms and conditions. Your anonymous posting prevented me from researching important details such as whether you stayed, what room you stayed in, whether you moved rooms, whether you expressed any concerns to the Front Desk, etc. I would urge you to contact the hotel and ask to speak with the manager because I am sure that he would like to investigate your concerns.

Dec 12, 2018 by Robert

Thank you very much for having stayed with us, and I wanted to apologize for the inconvenience associated with your room key. We did contact the vendor responsible for maintaining our locks so that it could be repaired as soon as possible. We appreciate your understanding and hope that you will consider us for future stays.